Wolfe Subaru

Walked into this dealership 5 months ago looking to purchase the Legacy sedan 2.5 with Touring package. first let down was that regardless of what the Subaru Canada website says, you cannot «build and price» the car as you want it. The selection in available colours is very limited. But then you run into the sales people at this dealership and it gets even worse. There was this first car salesman that asked a few questions, arranged for a test drive but then did nothing more. His arrogance and complete lack of interest in selling us the vehicle translated in a promise to call –still unfulfilled as of today!
Then email correspondence with their E-​Commerce Manager who seemed to «get it» and was polite, pleasant and somewhat straightforward… until he wasn’t. In the era of information and a carefully designed website, plus a significant number of review sites, I knew exactly which vehicle I wanted, I had a general idea of the pricing and even the trade in value of my current car. I would compromise on the colour, but that was it. However Subaru vehicles apparently are selling so well, that the E-​Commerce manager deceived me by unequivocally assuring me that the vehicle I wanted (a brand new 2015) was available (in the distant, far-​away land of Kelowna) and all it would take was a phone call to arrange for its transfer. My husband and I spent 3 hours at the dealership even discussing accessories and providing the info for the credit application and I paid a $ 500 deposit — we had to tolerate the Business Manager’s assumption that she could add the extended warranty and the protection package without asking, she seem to decide that I would take it — but that wasn’t even the worst part yet. I even received an email the following morning congratulating me on my purchase of the car I wanted!
But as it turned out, the assurance that the vehicle was available was misleading at best, an outright lie at worst. The Wolfe Subaru Langley general manager called me the next day to tell me that the car wasn’t available after all, BUT that he had a couple of «great» options for me, as if he was doing me a favour! Both options were unacceptable (one was a pre-​owned «executive» car with 15K and the other one was out of province with features I didn’t need or want and it would cost ME more!) and I walked away from the deal with the sense that they never listened or respected what I wanted but rather tried to get away with placing an undesirable vehicle with a customer they thought would be gullible enough to take it.
I will be sure to let Subaru Canada know how useless their Marketing dollars are because their great ads and their investment in technology to develop a great vehicle go to the trash as soon as they move into a sales process that doesn’t give a crap about customers and eventually, I am sure it will catch up to them.
Great cars but lousy, crooked customer service.

Excellent service and they deliver on their promise. If you are looking at a Subaru drop in and talk to Marnex. The price was fair. The staff is pleasant and helpful.