Sears

the worst retail experience in my 27 years on this planet.
purchased a $ 500 mixer here. off the shelf. it was a Christmas gift. opened it up only to find that someone had returned the product WITH AN OLD GARBAGE MIXER INSIDE.
receipt in hand I returned to the store only to be told there was nothing they could do and it wasn’t there fault. they even went as far to blame the manufacturer. How the hell could it be the manufacturer’s fault when you guys clearly took back a product without even checking it and putting it back up on your shelf for some innocent unsuspecting customer to buy.
we have spent several thousands dollars at this location. Not one more cent will be spent after this pathetic display of customer service.

Horrible horrible horrible. Sears catalogue is probably the worst business I have ever had to deal with ever. I ordered some baby clothes here because I had a gift card, and when I was asking the woman at the desk a question about the balance on the gift card, she passed me the phone and said to call sears catalogue because she couldn’t help me. Hello? Arent you sears catalogue? Standing beside a huge sign that says Sears catalogue. But this store gets a 1 star, because there is one store worse Than this store, if you can believe it… At the Eatons centre. The woman at the desk there swore at me, took 40 minutes to process a simple return and refused to get help when she clearly needed it. That was actually the worst experience I have ever had in my life with a customer service agent.
It is clear that Sears is not investing in customer service. If you need to go to a department store, please go to the bay. The service is touch and go but a million times better than sears and at least no body swears at you.
Never ever go here. If there are no other stores open on earth, I would still not buy anything here.

We were picking up some 70^th birthday presents for my uncle and fell in line. Although there was a sale going on, there were only 2 cashiers open in the men’s department. 1 cashier was sooooo slow. She was folding so slow, I’d rather watch paint dry instead. Good God!
The other cashier was opening a Sears card for a customer. 15 minutes already and all of us in line were going nuts. Finally we get to the front and we cash out.
The brand ties we bought were NOT 50% as the sign said! Only the «SLIM» brand ties were 50% off, not the regular ones. THOSE were 40%. Already false advertising. I can’t stand it when businesses lead you on and put so much fine print that you pay more. Lo and behold, one of our ties was slim but it was still 40%! We didn’t bother complaining because we got out and checked the receipt.
Lastly, the air conditioner was broken or they were cranking the heat. It was 24 °C outside. Broiling we were. Felt like a roaster.
Customer service was just atrocious. I am not going back there.

We entered the mall through the Sears entrance and it really felt like a back door entrance. We were met with a cheesy clearance section of toys, beside that was the catalog section and then trinkets and key cutting, travel and finally at the end of this awkward corridor was the the main store in all it’s mini Sears glory. It felt like half the size of a regular Sears store and defiantly had a much weaker selection, but they had a clearance sale on so the line at the cashier was steady.
This location has a lotto counter which I have never seen before and we were lucky enough to hear the guy yelling at his employee across the whole store, she was trying to leave, like her shift was over, but the guy put his arm in her way and kept yelling at her, very unprofessional.
I was at Sears looking for a pillow and was unable to find pillows in the bedding section, so I asked a girl in the next section over whom was sitting there on a stool conversing with a fellow employee. She said check bedding. Thanks for that. I eventually found pillows on the other side of the bath section and they didn’t have what I was looking for.
On our way out we checked if they carried what I wanted at the catalog section where we found this stores saving glory, one woman was very helpful in assisting me in finding what I wanted, hence the one star.
Well, I’m forced to give at least one star, but because of this one friendly and helpful woman I don’t mind giving that one star in and otherwise disappointing and underwhelming experience.