Alarmforce Industries

Don’t use them. It’s absolutely horrible. Their equipment is old, doesn’t arm, has shifty signals — and it took me hours on the phone to finally get out of my contract. I have never experienced customer service as bad as this.

I’ve been using Alarmforce for over 7 years and have had no issues with them. Earlier this year I switched to a wireless option and the technician came out and had it installed in about 20 minutes. He even changed batteries in some of the sensors at no charge to me.
I’ve recommended them to friends who had no issues with them either.

DO NOT DO BUSINESS WITH ALARMFORCE. I had an alarm installed in my home in Miami Florida US several years ago. Before I agreed to the installation I advised the salesperson (over the phone) that I would be selling the home and relocating in a few years and would need to have a contract that we could terminate when we sold the home. He agreed to that and as Alarmforce advises that all calls are recorded I thought that if I had a problem later, they could go to the recording and see what he had promised. A few years later I relocated to North Carolina. I called Alarmforce to cancel and they asked me to either try to sell the system to the new owner (who did not want it) or pack it up and ship it back to them. I sent it back to them but not before trying to transfer the service to my new home. They told me they did not service my new homes area. At that point I asked and received a ZERO BALANCE letter from them stating I owed them nothing. Why then have I been receiving harassing phone calls and letters for the past year stating that I could not cancel the contract and I owe them a balance. I have had to block their phone number and throw away all correspondence. AGAIN DO NOT DO BUSINESS WITH ALARMFORCE. THEY EITHER ARE CROOKS OR REALLY STUPID. IF I COULD HAVE GIVEN IT A ZERO RATING I WOULD HAVE.

Run away as fast as you can from this company. My experience was that heir equipment doesn’t work and they won’t come and fix even though I asked them. I had problems with false alarms the day after they installed my system in April of this year and they wouldn’t send a technician over. Only after several false alarms they agreed to send a technician over. One of the false alarms was costly as I had to come back from a vacation to disarm the system.
Just remember that once you sign up you are on a three year contract and from that moment on, they really don’t have to give you anything or be nice to you.
I would rather get robbed, honestly. The time it takes to deal with them and the feeling of having paid for a bad service is something I have to live with for the next three years. All I ask is for a system that functions and from day 1 their attitude has been as though they are doing me a favour.

I am very pleased with the Alarmforce alarm system. Thieves broke in through a smashed in back door. The two way voice must have scared them off because they only took one thing and left a laptop sitting right on a table. Thanks to the system my valuables were saved.