Artemano

Nice products but the customer service is so not worth the hassle of buying anything from Artemano. I have been waiting for 2 months to have a sideboard delivered to us. They finally arranged a date with AMJ Campbell who didn’t even bother showing up. Not a phone call saying they would be late just nothing. Called the Don Mills store and so far they have done absolutely nothing to help us get this delivered. Under any circumstances, DO NOT BUY ANYTHING FROM ARTEMANO. They are sure happy to take your money but you get fleeced trying to get what you ordered.

Never shop here!
My boyfriend and I were excited to buy a rosewood bed from them after weeks of shopping. We ordered it on November 16 and we were surprised to get a call that it was going to be in Toronto 2 weeks later. We booked a zip van to pick it up and called the day of delivery to confirm and they said it wasn’t here. They said they would get back to us.
After 4 weeks of waiting we called and they said it wasn’t ready. We called again at 6 weeks and Artemano didn’t respond. We kept calling with no response and sent a couple of emails and still no response.
Today, 8 weeks after ordering, I finally reached someone. She said that my bed was no longer available. Artemano made note of this on our file on December 23 but never tried to inform us even after we called several times and emailed. She offered me a gift certificated for $ 125 (after I asked what kind of compensation they would be offering me) and it can’t be used online, in-​store only. And now all their beds are more money than when we initially ordered.
I’m taking my $ 1800 back and I will never shop with them again.

BUYER BEWARE:
We purchased a Suar freeform table from the Artemano Heartland store on June 26^th. At the time, the table was back ordered but the sales associate said that if we paid in full, they would honour the 50% sale price.
We excitedly purchased the table as we’ve been eyeing it for a long time and the sale price made it that much more enticing.
We received the invoice/​receipt via email and a note from the associate that she would be contacting us once the table arrives.
We get an email from her in early July notifying us that the estimated shipment date would be July 21^st and she would call us as soon as the tables came in.
That date came and went — but no follow-​up email or call. We emailed her, but no response. Finally, we called the store to find out that she no longer works there. The manager told us that he would be taking over the account and that we would hear from him once the shipment arrives.
As of the end of August, we still hadn’t heard from Artemano. We were in the neighbourhood and decided to stop into the store to follow-​up in person.
The last manager we spoke to was no longer there and a 3^rd person is now taking care of our account.
We asked her for status update — she had to search everywhere only to find out that our account had been marked completed/​closed.
She was apologetic and said she would help us rectify the issue — called around to all the stores to see if anyone had our table in stock. Lo and behold, there is one in stock (who know for how long?!) and she even sent us pictures of the table and assured us that it would be marked sold and they would be contacting us to arrange delivery.
I had asked her how it possible that our account was closed and we never received anything? She did not have any explanation, nor did she apologize. She simply said that she’s happy that everything has now worked out.
That was on August 28 — it’s now September 3^rd and no one has contacted us to arrange for delivery of this table… I’ve reached out to them again today, over 2 months since our original purchase date and am awaiting their response.
It looks like Artemano is focusing on expansion in the GTA, but needs some serious work with customer service.

If you love wood furniture, Artemano has a must visit showroom!!! We purchased a beautiful mango wood tv console from there on Sunday for 50% off. The staff was extremely friendly and not pushy at all. Our unit was regularly priced at $ 1795 plus tax and we purchased it for $ 1055 tax included. The showroom was absolutely stunning!