AutoShare

How are there so many bad reviews? I guess I better wait for my invoice from my first ever rental period which was today 12 – 3. They estimated me, and I returned by 245. So I’m hoping that I don’t get any of these hidden fees everyone else is talking about. I joined recently and had great experiences with customer service. The car was OK. A lancer, drove well. Didn’t go very far so, I was ok with it. I’m hoping that this wasn’t a mistake… They said it’s a yearly fee of 45 $. And if I don’t want to stay, I can leave. Hmmm, after reading all these bad reviews I’m starting to get worried. Let’s see. Cmon Autoshare, you should be ashamed of the reviews on here!
Autoshare has done it again! My last rental was on Oct 22. Car was returned on time with no issues.
I magically got a phone call today from Betsey, who was rude, condescending in her tone, and very difficult to speak to speak to. She would cut me off whiles I was speaking. She was accusatory in her manner. The phone call was to accuse me of leaving a spare tire on the car (which is absurd) and to accuse me of tons and tons of dog hair in the car. She issued me a cleaning bill of 300+ LOL. And then also told me I have to pay for a tire change. Lmao. I told her… You are not calling me 9 days later to accuse me of this bs. Told her I was cancelling my account and NOT paying a penny. Peace out Autoshare. There are more car sharing companies out there you know. ;)

«Keys to Wonderful» is a complete empty statement. Your brochure lacks COMPLETE transparency and there are hidden fees in everything you do. The woman on the phone could care less about customer service — she blatantly said, «THIS SERVICE ISN’T FOR EVERYONE». REALLY WOW. Do not give them your credit card as you will not be notified of these fees until you log in and go thru the statement yourself.

Small independent carshare organizations like Autoshare generally have good-​will based agreements with each other, so that travelling members can access cars in other cities. I live in Vancouver and I signed up with Autoshare for free under this kind of «roaming» arrangement. I pay a membership fee here in Vancouver, I shouldn’t have to pay it anywhere else.
Lo and behold, one year later, I’m asked to pay a yearly fee, just like any other local Autoshare member. I was never informed that this would be for one year only.. .
Bottom line, if you’re looking for hassle free roaming to other cities, go for Zipcar.

So far so good but we just signed up and have only used it twice for short hauls.
We were cautious after hearing so many stories of the mercurial nature of the company but try to just be on time and not leave anything in the car.
I think the daily rates and weekend rates could be a «BIT» cheaper but there you go.
Will respond if anything goes sour… but so far so good.

Autoshare is a shady company.
I’ve had my membership for less than a year, and each rental resulted in a headache; whether it be the cleanliness of the car, the poor customer service, the inaccessibility of ESSO-​only gas stations to refill the vehicle, or the hidden fees added to every invoice. However, it was the most recent rental that was the final straw for me, and I’ve since cancelled my service with this shady business.
I rented a car over the weekend, and on Monday I received two follow up emails from Autoshare in regards to my rental.
The first email was in regards to the car being left with less than half a tank of gas. This issue was an error on their part. I went to two separate ESSO stations to fill the car with gas, and at both locations the card did not work. I called customer service, they provided me with a code (which was not available on the CommUnit, as it should have been) and even that code did not work. The card was defective, so I was forced to return the car without filling the gas tank. In return for this hassle and stress, I receive an email stating that I would graciously not be charged the $ 50 fee as a «goodwill gesture» for an error on their part.
The second email was in regards to the vehicle lights being left on. As a result, a staff member had to go to the lot to charge the vehicle. How am I to believe that this was my fault? An attendant was already expected to go to the lot to fill the car with gas for their previous error, so how are they certain it wasn’t that attendant who left the lights on? The company waived their «goodwill gesture» and charged me a $ 50 fee (funny how that amount is equal to the previous fee).
I chose Autoshare because their membership fee was slightly less than that of ZipCar, and the cost to rent vehicles was slightly cheaper per hour too. However, the savings upfront are pennies compared to the dollars they take with hidden fees when it comes time to invoice.
Learn from my experience, Autoshare is a terrible, terrible company.

Just terminated by membership after battling with awful customer service for weeks including the arrogant and rude owner. Disgraceful way to behave. Malfunctioning credit cards, phone agents who can’t answer simple questions, dirty vehicles, over billing, and terrible TERRIBLE customer service. Enough is enough. I’m happily back with Zipcar who value my custom, listen to my concerns and are honest about their rates.

I give it a 1-​star rating for a simple reason: it is ridiculously difficult to end your membership (which auto-​renews once they have your credit card details). I am a big opponent of this type of business practice, and find it shamefully unethical (see my review of Extreme Fitness for another example of this). You can’t do it on their website, or by email. You have to call, and you have to dig and dig to find out what number to call.
After you call in and get to an operator, you are told to mail or drop off your membership card with a letter of explanation. There is small print on their website about a penalty of up to $ 500 for failing to return the membership card (yikes! where did they get that valuation from???) I asked the operator on the phone: «after I send it to you, how can I confirm you’ve received it? What happens if someone on your end loses it, will I still be billed for it?» The operator told me «oh, we never do that.» Wow, that doesn’t put my mind at ease: I’m Canadian, I’ve been dealing with Rogers and Bell my whole life, I am too jaded to trust in your company’s integrity (especially since it was so hard for me to find any info on how to cancel my membership).
I got a company car, and I no longer need your services. Making it so difficult for me to leave has turned me into an evangelist for Zipcar, and I don’t even know anything about them. Go Zipcar!!!

Well after 3 years with AutoShare I have finally decided to call it quits. Yes they are cheaper than ZipCar and both are far cheaper than owning a car or taking taxis but I am really tired of being gouged for fees and surcharges. Clearly these guys are not interested in merely deterring people from returning cars a few minutes late – they must view late fees, etc. as a revenue stream. Also, I think they need to do a better job of cleaning and replacing their all too often worn out vehicles.

They do not accept debit or credit debit (i.e. CIBCA Visa debit card).

Sold the car, have autoshare lot 1 block from house. Wish the day rate were a bit more competitive with typical rental places, but for a few hours in the afternoon to run an errand Autoshare is perfect. Love that it’s self-​administered and all inclusive.

Ok, so I decided to join the «Going Green» Movement and do my part to save the Environment… first move on my agenda Sell my car.
Ok…thats what I’ve been telling people, but truth is… owning a car during this mini recession has been burning a hole in my pockets.
Insurance and gas was over $ 400/​month.
This weekend I needed a car to get to several social functions including a wedding, bachelor party, and mothers day brunch. Problem: No Car. Solution: Auto Share.
If you dont drive alot, and just need a car once in a while… this option really works. Very easy to use, and there are many different cars, and several locations near you.
Also…if you are really cheap… and cant afford the daytime driving rate of $ 6.75/hour…between the hours of 12 midnight and 7am… you can rent a car for only 1/​hour. If you are a midnight owl, or enjoy doing groceries at midnight, or need to sneak away for a late nite rendezvous… these cheap rates will support your «nocturnal» needs.
And if you are truly the environmental type… you save the environment by not owning a car.

So, I don’t have a car and I don’t drive, usually. I guess not having a license has something to do with that… (hey, don’t judge; everybody from a small town has done it!) In Toronto, I wouldn’t dare it, so I’m very content being the passenger (gives you more freedom to look at things).
As such, I’m not the Auto Share account holder of the household, but as the co-​pilot I have my fair share of experience with this great company!

Auto Share is first and foremost a great idea; if you don’t own a car, you can share one with others, right? Simple, yet brilliant. That is the basic concept to Auto Share.
You pay a one-​time fee and have access to a car at your whim. You book it online, pay online, get a key in the mail that enables you to open any of their designated lock boxes on site and voila; a car is yours! It’s available 24 hours a day, 7 days a week.
No fuss, nor muss nor icky rental car sales people to deal with. It kinda sounds too good to be true, but take my word for it; it isn’t. It’s as good as it gets!