Avis Rent A Car

I love this Avis! It’s super close to where I live, and I walk over here to pick up a rental car at least once a week, and Ratish always has me covered with a car, even at the last minute. The selection of cars is always changing, and because it’s such a small branch sometimes the car you want isn’t there. But if you’re not picky and you need to get from Point A to B it’s not an issue.

I had the worst experience EVER with my car hire with Avis! I have to say that this review is not specifically for the the office in Jasper, but for the WHOLE Avis organisation!
Back in September 2012 we went online and made a booking to rent a car from the Avis office in Jasper Alberta. We received a confirmation for our booking car and our credit card was charged in advance for the hire. Now one week before our trip we decided to go back and print out our confirmations. When we went back onto their website to bring up our booking the system said that this office will now be closed over the winter period! We never received a notification that the office was closed or anything! So had we just turned up to get our car we would have been left stranded!
So we called Avis to try and find out what was going on with our reservation. We got the worst customer service ever! Long story short they told us bad luck, we will refund your money. Oh and we won’t charge that cancellation fee of $ 25. How generous! I explained to them that now that I am only 1 week away from arriving in Jasper, the only other car hire option was going to cost me $ 300 more! My cost of renting the car just doubled!!! I asked them if they could do anything to help alleviate the extra cost and they replied: I’ll send you some vouchers that you can use in the future. How much were those vouchers worth? $ 50! I asked if they could email them to me since i’m less than 1 week from travelling and they said «No. It will take us 7 to 14 days to post them out to you.» WHAT??? So I get stiffed for an extra $ 300 in costs and their attitude was «Bad luck. Here’s your refund.»
I was even reasonable and asked them if they had another office nearby that we can get to so that we can still get a car. Her reply was «Can you tell me where there is an office near Jasper?» So she couldn’t even look up their own offices in the area, she demanded that I find the office for her!
I will NEVER EVER hire another car again from Avis! I would rather pay a higher fee than hire another car through Avis! And you can be sure I will be telling everyone that I know to go elsewhere for a hire car.

Staffed by one guy, who had wandered off when I came to pick up my rental on a Friday afternoon. A ten-​minute wait later, of the three Hyundae Accents available, two were too dirty to rent — garbage on the floor, dirt in the trunk, etc. The third was OK, but had stains on the back seat. Location is inconvenient unless you live in the Junction. I’m not coming back.