Avis Rent a Car

Site is not at the Billy Bishop airport, nobody there knew about it but recommended to take the shuttle downtown and walk to the address shown on the rental paperwork. Later, I found you need to call when you land and Avis will send a van to pick you up. Address listed it for the main building, not mentioning they are located downstairs on the PATH walkway in a corner. Tried calling but they close at I think 3pm on a Saturday (which is about what time I landed and walked the blocks from Union Station in the rain to find the place). Finally found the place and luckily there was someone still there while the cleaning crew was there and he helped out. Cars are located in the parking garage below, a little confusing to get in and out but made it. Overall it was OK, just issues with finding the place, it closing early on a Saturday, that they don’t mention to call when you land and they will pick you up, etc.

A few things here to tell you avoid this place. They didn’t inform me about their exact location in emails, and it leads to the result that I spent almost half an hour wandering around the TD building and asking people on the street (my phone was dead in cold weather). They didn’t tell me their $ 350 deposit policy in advance, and this policy is only applied for Avis in Toronto (maybe, there is no such a rule in Ottawa or TBay). Why they expect a tourist knows that? They offered me a semi-​auto car which I had to change gear if I speed up, and I didn’t realize that until I was on highways! Dangerous! In the contract they supposed to offer me a full-​auto car! And finally, this spot shouldn’t on the list of airport car rental, which is very misleading! There was still a long way for me to get there from Bishop City Airport and I had to take shuttle bus or call a taxi.

Avoid this place at all costs.
It’s in a corner in the PATH, so is difficult to locate (for tourists, who I suspect would be a large part of the market for rental cars). I normally wouldn’t ding them for this, but I was in a hurry, and was trying to call them to ask for directions, and they didn’t pick up the phone! Very frustrating, since again I was in a rush.
On top of that, they did try to charge us a higher rate than what we had initially booked online.
Finally, we returned the car the same day (after hours) by parking the car in the garage, and leaving the keys in the drop off box. And they charged us a LATE fee of $ 16!!! I just found out when I saw the charge in my credit card statement, which was higher than my invoice. Ridiculous. We called Avis and they agreed to refund the money. So note… check your credit card statement carefully!
One final comment… I did ask the attendant about where to return the car. It would’ve been nice if he could have mentioned that the streets leading to the drop off place are all blocked (from the west direction)… something that the navigation obviously doesn’t know about. Would’ve saved me a lot of time since I had to basically turn back and look for a detour in very heavy traffic.