BB Buggy

Great service. We wanted to get some baby gifts but the staff told us to wait for the holiday sales. The online team helped out to get the order sorted out quick in time for our flight.

So far, not so good. I have set up a registry with this store as my baby shower is coming up soon, and it is close to my home. The selection is good, and coming into the store, they are good at answering questions. However, I wanted certain items that were not in store, but they carried the lines, it is impossible to get an answer. They take your info and never followed up with me. It seems if anything takes a little effort to look into, people are not willing to do it. I also asked about a bag that was not in the store (i wanted to put it on my registry but needed to see it first). They had at a different location and was going to bring it in for me. I still have not heard from the regarding this item. I will follow-​up after my shower to let people know how things went but am not happy so far with my experience overall (though I do like the items and lines they carry).

Nice staff, polite, friendly, and helpful. Good selection of items, even if you sometimes have to wait for them to be brought from the warehouse. Have seen some fellow customers behave incredibly inappropriately in store, and towards the staff for things they cannot control, or cannot change. I am amazed to what lengths people will go to to get their own way. The staff is pretty peppy even with the bullies in the world and I applaud them for that. Great store with great staff and cute products :)

This woman with an (Irish?) accent was totally flustered, had us come down saying the item (Stokke steps highchair with baby set) was on the floor but when we got there she said they don’t have room for floor samples we would have to pay and go to the warehouse a block away. We went to the warehouse which is in another mall, no parking, the place was super shady with just a paper sign on a wall with «bb buggy» and looked like a fly by night operation I’m posting pix check them out.
They don’t let you try anything in the store and they have a No return policy. And terrible customer service. I won’t shop there again.
I gave 2 stars because we managed to get what we were looking for despite the horrible experience

Given I work down town, I visited the location and spoke with your sales staff to see what was involved in setting up a registry. My main reason to bbuggy was a pleasant experience in the past and the fact they are an authorized agent of Bugaboo.
As soon as I made my pick in terms of a stroller, my dad (from Europe) kindly offered to immediately buy the stroller and car seat to get us started. I sent him the information of your store and he immediately attempted to purchase. This is where things went south. First, their «on-​line» department had lost their voice and everything had to happen through email. She claimed his credit-​card posed an issue, perhaps they could use PayPal?
PayPal — for some unknown reason — wasn’t working either and after that call… the on-​line department was missing in action for 7+ days. My dad sent numerous emails and left several voice-​mails, eventually asking if perhaps I could check in locally. I finally got a hold of them, while very friendly — explained she had 50+ emails requesting her attention. When I followed up the day after once more, she was «working on it».
Given my baby shower was fast approaching and the lead times on a Bugaboo 3+ weeks, I basically decided to go elsewhere as clearly they couldn’t get their act together on a single order, let alone multiples that will be required from Europe. I contacted «Kids at Home» in the beaches and within 25 min, my order was placed and further suggestions to car seats and adaptors received.
In short: customer service isn’t their thing.

Okay I am increasing my review by ONE star because of 2 things:
1. There’s a bathroom at the back of the store. THANK GOODNESS.
2. You can find Boob Maternity wear here which is made in Turkey or Portugal of organic cotton. This is the only store in Toronto that sells this brand as far as I am aware of, and I am thrilled because it is NOT MADE IN CHINA.
(Pricey yes. $ 55 for a nursing tank is pricey but I don’t care.)

Tried again today, and the staff were much warmer, engaged my son, and attempted to find what I was looking for. Although most of what I wanted was out of stock, I was happy with the friendliness and effort. I was a little surprised that, unlike most stores, they didn’t make any attempts to sell anything. If I asked for a specific thing they were happy to find it, which is great, but for their own sales, they’d be more successful if they made suggestions and pointed out products to customers.
All in all, I would try them again, but I’m not rushing back because I only managed to buy one of many things I was looking for.

This store is really nice and has everything… well except good customer service. I was on their website looking at strollers, and found the stroller I was interested in, so the next day I made my way to the store. The stroller wasn’t there. After standing around for 5 minutes waiting for the staff to stop gossiping, one of them finally asked if I needed help. I asked her if they carried the brand I was looking for, and she said ‘NO’. I said ‘It says on your website that you do’. She then looked confused and went and asked someone else. She came back and said ‘yes we have two left but they are in the storage room and not on the floor’. I said ‘it’s a bit hard to buy a stroller when you can’t see it, test it, push it around.’ She just stared at me blankly. So I looked around for a bit, all the while getting dirty looks from the rest of the staff (I guess asking for help is not appreciated at this place) and then left.
You can find most of the brands they carry at other stores around the city, and for the attitude you get it’s not worth the trip and the search for parking. At these prices they should be willing to help. Bad, Bad, Bad customer service. It makes Ella and Elliot look happy and cheerful! We need a high end baby store in this city that has good service, not bad attitudes.

Wow! Does this place ever suck for customer service. My husband was there this morning to buy a sale item and placed it on hold to ask me if we needed it before he bought it. Not two hours later he went back to buy the item and they had sold it. Apparently they aren’t supposed to out sale items on hold!!! Well don’t put it on hold in the first place then. They should have at the very minimum honoured their promise or at least offered to get the product in for us. They are doing nothing and did not even apologize. Basically they just blamed us for not buying the item right away.

This review is based on my online shopping experience. I wanted to purchase a Babymoov Babyni for my daughter and this item was out of stock in all other baby stores I’d checked at the time. And lo and behold, I was able to locate the last Babyni from BB Buggy’s website and ordered it.
On their website, they mention that they price-​match but when I called to inquire about it (since I was shopping online and there was no way to ask them to price match), the salesperson told me that price matching would only be possible if I was to come in to the store. Since the trip to the store would have wasted at least 2 hrs of time driving, parking and getting my little one in and out of the car, I decided to forgo the price matching.
Once the order was placed, I received an email from the staff advising me that they did not have the item in stock. Hmmm… Seeing as their website indicated that the item was in stock and also verified by the salesperson I spoke with on the phone about price-​matching, I was a little surprised by this email. After many subsequent email exchange with both the Yorkville location and the other downtown location (near Union Station, I’m told), they finally located the item in question and shipped it out.
Granted, it was not the most smooth online shopping experience but I was impressed by at least the one salesperson (not the one who refused to price-​match) who went above and beyond to make sure I received the item I ordered in timely fashion. My Babyni arrived 5 days later in mint condition and my little one has been enjoying it ever since.

I have been very happy with this store. It’s in Yorkville, so no, it isn’t cheap. I created a registry and went in a couple of times and now they greet me by name when I come in, which is unusual these days. They’ve been very helpful and knowledgeable. It’s a small store, but the quality and selection of their products is great. I asked them to call me when a particular stroller came in, and they did. So far, nothing but psoitive things to say about this store and their staff.

to summarize: very good, at least for very occasional visits!
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Mostly-​housebound new mom’s… this may be as good as it gets.
Little ones are quite welcome here, and sales staff have even been known to keep an eye* on your growing bundle of joy (in the «go.pod») while you peruse the assortment of clean, organized, almost sanctified space of baby-​infant material wonders.
I was ordering something in Yorkville’s nearby Canadian Tire, and stumbled upon this fancy baby store… Many of the items were familiar to me, like their «Wonderbibs» and «Plan”/“Haba» non-​toxic wooden toys.
ex: I picked up one of their silicone berry teether (all-​blue), for $ 6.99. I have since spotted the same item at Herbs & Nutrition for about $ 4.99.
This is not the best place to penny-​pinch. Prices are the going rate, compared to
, or to Marlene’s/other stores that carry baby goods. This is the place where there are enough tempting bucket-​list items surrounding you, that you could end up with a hole in your wallet if you don’t hold yourself back.
What I mentioned before, that *if it’s quiet enough some sales people will be willing to give a parent’s shoulders a small break by watching over our baby, is a definite plus. Add access to a comfy nursing chair (where you can, yes!, feed baby in the store), as well as a change table, and you might have two more reasons to smile.
All the sales people seem genuinely kid-​friendly. They almost seem to like the babies a bit more than the adults? There were three of them working that day and two in particular seemed to fawn over my little one.
I liked the selection, and I appreciate being told more about the developmental stage my baby’s at (social, interactive, clutching, musical stages)…
I’d like to head back there sometime… maybe in a 3 – 5 months from now, when I might again be in the mood to blow some more dollar signs out.

The service that we experienced in this store was deplorable. Horrid return policy, blond girl with attitude behind the counter. Expensive selection, and carried some things I couldn’t find elsewhere (so that was a plus), but be 100% sure you are keeping what you buy.

Buyer beware… very expensive store, but terrible service if anything goes wrong.
I had great hopes for this store. It is close to where I live and I really liked the staff. I purchased a $ 1400 stroller and the buckle broke. The store just told me to contact the manufacturer or buy a new part from themselves. I asked how much the new part would cost and was told $ 13. I then asked them how to fix the buckle and they realized that it couldn’t be fixed.
Seriously, a store like this, which is very expensive needs to offer superlative customer service otherwise what is the point… I may as well go to Costco!

We had a wonderful experience at this store while trying to find a ride-​along toddler board for our stroller. We were told by our stroller’s manufacturer that NO third-​party boards were compatible with our model, but thankfully we just happened to walk into BB Buggy, where the staff showed us a board that did in fact fit perfectly. The staff were very friendly and helpful, and even installed the board for us so that we could walk out with it attached. Apparently, they also know more about the strollers they stock than the manufacturers themselves!
As for the store, it’s spacious and well laid out. There were a couple of toys sitting out on the floor my toddler to play with as we were browsing the merchandise, which kept him happy.
Given that the store is located in one of the snootier parts of town, I was impressed by how friendly, fun and welcoming the environment was. I would definitely recommend this store for parents and parents-​to-​be.