Bianchi Brothers Auto Body

Umberto was a character, but he did end up finding a solution that cost me less money than my quote… and was honest about it (and I wouldn’t have been able to tell if he hadn’t told me). When was the last time you went back to pay and a garage told you you owe them less money?
He’s quirky, but I’d go back.
FYI They’re moving to Gladstone, and won’t be doing insurance any more.

So I had my car’s rear bumper replaced by Umberto Bianchi just a few days ago under insurance. I have to say Umberto was quite the aggravator. What was supposed to be a simple matter of either repairing, or replacing the part, became something else. Umberto was supposed to liaison with the Adjuster to get the ok to do whatever work was necessary, instead he kept calling me and asking me what I wanted to do!!!
Having discussed what I wanted to do several times with him already, I was not sure what the guy was getting at. Ideally, I wanted to have a OEM bumper installed if the original could not be repaired. From what I was able to deduce, he broke the brackets taking off my original bumper to repair it, and then he could not put it back on safely. So apparently that’s why he kept asking me what I wanted to do without admitting to being at fault. Was I was supposed to dig into my pockets to pay for his error? I decided to ignore him for the three days he kept calling and leaving messages, and had my broker refer him to the Adjuster’s supervisor. In the end a new OEM was put on at no cost to me, and my car was in the Bianchi Bros. shop for five days (while I drove an insurance covered rental).
Not only that, but the space that my car was being serviced at some point something was pressing into my driver’s side door and created two small holes in alignment in the paint. The irony of this is that it happens after I’ve had my BMW for almost 4 years and gone out of my way to avoid door dings by parking behind God’s back!
Overall, Umberto Bianchi talks like a pro (and talk he does… he’s unnecessarily pretentious about the crap he knows), but behaves much the opposite. I wouldn’t recommend taking your car to this place unless you like to deal with uomini stupidi.

«Sales manager Umberto was very rude when we decided we didn’t want to pay for the additional work they recommended. Got a much cheaper quote elsewhere …»