Bmo Bank of Montreal

They did not seem very knowledgeable, don’t care, not efficient,. We went there to change the names of the signing officers for a non-​profit organization. We booked an appointment, he did not show up. We got different info from different staff. After 3 visits we changed our names, but the staff who served us did not know how to complete from A to Z. Still trying to reach someone for help !! This is the 1^st time I dealt with BMO. I am glad i have no personal account there.
I’ll try to change the banks.

Had to rush to bmo to withdraw USD funds and found their systems down. This is not the first time this has happened.
This time I was on my way to the airport so a bit worried and said as much and I got such unbelievable attitude from two of the tellers, it left me speechless. They didn’t seem the least bit contrite that their delays would quite possibly be costing me a flight. I specifically booked this last minute emergency trip with a stop at the bank in mind (I wanted the red-​eye but needed to make a bank run first) and as it turns out, even a 30min window did not suffice. When I asked what the closest branch was they didn’t even have an answer ready for me.
If I don’t make this flight, they’ll be hearing from me. Actually, they might hear from me regardless. I don’t think the way they snapped at me was acceptable so…
I RECOMMEND– any other branch
Extra tip– this one is one or the few that opens Saturdays at 9am, hence my dilemma.
The systems were down across all branches.