Broom Wagon Cyclery

Great shop. Enthusiasm and knowledge for cycling combine in a fairly priced package for tune-​ups. Best in the Danforth area.

«Pick up your garbage and leave…»
— Broom Wagon Cyclery Serviceman
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Today at about 3:30pm I entered Broom Wagon Cyclery with a flat tire on my bike. I bought a new tube and began replacing the flat on my back tire. I’ve only fixed flats a couple of times before so it took me a little time. I did this in an open space near the entrance, which the staff gave me permission to do. It wasn’t a busy day. Maybe two people entered while I was working on my bike. As I was putting the wheel back onto my bike, the serviceman from the back of the shop tapped me on the shoulder, looked me straight in the eyes, and said «pick up your garbage and leave. You are in the way of customers.» I asked him why he was being rude, then accused me of being rude for working on my bike in the store.
I went outside to finish replacing the wheel, then returned to talk to the serviceman. I apologized for doing work on my bike in the store but told him that he had been inappropriate and that I did not appreciate his service… To which he responded «I did not serve you.»
I wouldn’t have been offended if he had asked me to leave politely. Instead I was treated with a surprising amount of disrespect. As a cyclist in Toronto, I’ve only encountered pleasant people in the cycling community. This was not reflected in the attitude I received from the serviceman at Broom Wagon Cyclery.

I dig this place. I had an issue with my handlebars sliding out all the time and brought it in for repair — the guys changed it out, but the problem persisted, so they replaced it again with a better quality part free of charge. My bike felt unsafe and they made it a priority to keep me in one piece, for which I am thankful. Great service, will use again.

Great shop! I’ve been in twice the last couple weeks and the service experience has been fast and on the spot. I just purchased myself a new bike this spring and the guys have been very helpful at bringing me up to speed on the general maintenance needed. I highly recommend these guys!

4 months ago, I found myself receiving terrible service at Cyclomania, so I wandered up the street and entered Broom Wagon Cyclery.
The owner let me test ride different sizes of their KHS urban souls, and provided excellent customer service. I never felt rushed, pressured, or intimidated into purchasing anything.
I would of bought the bike immediately, unfortunately they didn’t have my colour in stock.
I have nothing but good things to say about this bike shop though!

Broom Wagon is a great city cycling shop. I’d done business with some of the staff when they used to work at the legendary Urbane Cyclist.
My wife bought an excellent city commuter from owner Marty at Broom Wagon, an Opus, Quebec company. She’s thrilled with it and was very happy how they treated her. They seem to have a good stock of well-​priced, high-​quality city bikes.
I just took in my bike for servicing, mechanic Theo was thorough, communicative and creative in his solutions, and the price was very reasonable. Outstanding service.
Broom Wagon looks to be a new classic «Local Bike Shop» on the Danforth, this is the kind of shop you want to go rather than buy a cheap junker at a big-​box store. Quality machines, knowledgeable helpful staff. This place deserves support.