Canada Suites

We booked a presidential suite, 2 bedroom, 2 bathroom at Canada Suites on Bay for pride weekend. We paid $ 1100 for 3 nights in February.
A month later
contacted me saying the room is going under renovations and it won’t be available. We started looking online to book other hotels but during our search we saw the same presidential suite online for almost triple the price. I called
and submitted a complaint and they talked to the hotel and got us 2 smaller rooms for the same price we originally paid.
We reluctantly agreed and today we arrived to have 3 guys in suits standing at the counter to meet us. They knew who we were before we said anything. They whipped out a binder with our booking and told us they only have 1 room for us but for the same price as the presidential suite. They were rude, gave us the take it or leave it attitude. We asked why didn’t they contact us before today and they said they aren’t allowed to because we booked on
.
Then they were rude to us for an hour and the 3 guys standing there like bullies laughing at our misfortune saying I’m not responsible for that, I wasn’t a part of this and I don’t know.
After an hour we finally got one of them (Mark) to call their general manager Alex G (wouldn’t give us a last name) and this man was worse. He kept saying whatever on the phone and screaming. That phone call was pointless and after it ended Mark was insistent that what we want is to give up our one room as well. But he couldn’t guarantee any refunds and neither was he willing to try. He was stuck up and told lies in front of our face to the general manager right next to us to cover for himself. He said we have 6 to 7 people staying even though there was 5 of us standing there and 1 person was just visiting (we told them this at the beginning of the conversation). He also admitted at one point that the suites were not under renovations and then quickly backtracked himself and said because of work on the elevators (on a long weekend) the noise pollution would have been too much.
We are beyond devastated by their dishonestly and lack of moral and it has ruined the beginning of our world pride experience.
It is a prime example of money grabbing corporations using anyway they can to steal and bully consumers because they assume most won’t argue or put up a fight.
I hope they do something about this horrible company and their company «policies».