CAS Appliances

Had a pretty terrible experience with CAS buying a new fridge. Delivery did not arrive on the date I was promised. Delivery company lied about why there was a delay. Spent several hours on the phone over two days trying to track down when my fridge would be delivered. I did eventually get them to deliver it immediate and they said they would refund the delivery charge, but I’ll believe it when I see it in my bank account. Would not recommend.

These people are absolute liars. They have no shame. My experience is just like the other people reviewing this store. This is possibly the most negatively reviewed business on all of Unilocal.One bad review can be excused, but it’s clear that they have scammed a lot of people. I just wish I had read this page before I ordered from them.

Terrible and poor delivery service, great prices and sales person assistance from the Ottawa store.
Was booked for 8am-​12pm delivery window and it showed up at 5pm! No support whatsoever from delivery company customer care, they kept changing my delivery windows passed the delivery time I was told and after every time I called in to verify the reason of no-​show for the delivery at the time I was told. After the no-​show of the first time window, I also asked to have the delivery moved at 5pm, and seemingly it couldn’t be done as I was given the same excuse from the customer support person that there were issues to be in touch with their drivers to verify their location. In addition to this, once the delivery finally arrived, speaking to the drivers and asking them the reason why of the delay on the delivery, their answer was that they were not advised of my 8am-​12pm window, they were running late but they could have helped me out confirming a later delivery for me at 5pm. A total waste of time! Canadian Appliance Source offers competitive prices and the sales person was very helpful also in helping processing the payment as I can confirm the same issue of paying the balance after they take the deposit, as noted in a previous review; though their delivery system gave me a very bad impression which won’t make me going back to them to purchase appliances.

Their return policy says it all and its very clear… Once they have you money your finished. Most unfriendly policy I have ever seen.

avoid this store or their online store at all cost. they charged me for «restocking fee» when they in fact had messed up my order. I called them many times, got different story the 3 times I call, at the end they refused to help me in any way or form.

This store is bullshit. Service was great the day of the order but they are all liars. Dan T. Assured me the day i placed an order for a fridge and kitchen stove over the fone with him that i was suppose to receive them today. But when i called the customer service they told me that dan had not booked a delivery date for my order. I called him and he confirmed he did, only that he lied and he was quick to transfer me to customer service again. Now i have to wait for another week without a fridge and a stove. I’LL ADVISE YOU NOT TO BUY FROM CANADIAN APPLIANCE.

Agree 100% with the experiences of other reviewers. DO NOT ORDER FROM CANADIAN APPLIANCES. The salesman assured us they had the fridge we wanted in stock. A fee of several hundred dollars was processed immediately. Several days later we were told it was not in stock and we would have to wait weeks for the fridge. (Who knows if we would ever have seen it.) The order was cancelled immediately but several days later the fee has still not been reimbursed. After reading these reviews, I called to see what was going on and, as another reviewer noted, I was told, «Oh, we can’t process returns without your credit card info.» When I challenged her on her nonsense she became very angry and finally hung up on me. We are currently disputing the charge with MasterCard.
So not worth the trouble.

I read the reviews below, and they are dead on! I’m looking to purchase a Bosch dishwasher and I just called and spoke to «Adib» — I think that’s his name, he wouldn’t even confirm his name when I asked if I was pronouncing it correctly. I asked if he had 3 particular models on the floor, so I could make a decision before purchasing. He said no, but he could take my order, process the invoice and I could come take a look at it! Then he said, «next!» I gave him the 2^nd model number and he said no, he didn’t have it. I told him all 3 were on the website, and unfortunately, I can’t buy a dishwasher without looking at it. He HUNG up on me. Well, thank god I didn’t waste my time or money on Canadian Appliance. The reviews below are accurate, and now you can add mine to the list!!!

Believe the bad reviews for the Toronto location. They have a terrible return policy. They wanted to charge me a 25% re-​stocking fee ($ 400) when I had to return a cooktop. It was only 10% ($ 165) if I purchased a a different, lower cost cooktop which I did because I felt I was being extorted. Horrible customer service by dishonourable commissioned salespersons. RUN, DON’T WALK AWAY. Use their prices to price match and then buy from a reputable appliance store. Don’t worry, you will get the same or better price. UPDATE: They did not automatically process the return. Instead, 5 days after I expected my refund to be processed and nothing appeared I emailed customer service. They said they did not keep my credit card info on file and I had to provide that to get a refund. Had I not contacted them, nothing would have happened. I have filed a complaint with the Better Business Bureau but they are of no assistance if the store follows their own policies. Totally dishonest. Update: June 8, 2015 — Refund still not received.

Wish I had read the other reviews before purchasing from this store. Spent +$ 5k on stove, dishwasher and fridge from this store. All items were delivered on time on a Friday. The fridge did not fit in the space. Thought it was because a piece on our upper cabinet was too low so waited for my husband to come home to remove the piece. Once he did, we discovered it still wouldn’t fit because the sides of the fridge bowed out (GE 33″ 22.2 Cu. Ft. French Door Refrigerator). Top and bottom of the fridge fit in the space no problem, but the sides were about 1/​8″ wider which made it just wide enough that it wouldn’t fit. By the time we realized this, the store was closed and of course, they are closed on Saturday. Because of this, we plugged in the fridge and put our items on the two shelves inside (left everything else as packaged). When I called on Sunday to ask for an exchange since the product ordered was defective (measurements were not as described on the spec sheet), I was told that since we had plugged in the fridge and put our items on the shelves, it was considered used and they would not take it back. About a year ago I ordered a fridge, dishwasher and stove from SEARS for my condo and had an issue with the stove. They had no issues sending me a new one and told me of course I could use the stove they sent in the meantime. SEARS HAS THE BEST CUSTOMER SERVICE!!! I wish I had shopped there this time. This place is awful. We’re now having to get a carpenter over to see about changing the dimensions of the cabinet because this terrible store sold us a defective item and won’t take it back after it was very lightly used! I would NEVER shop here again, nor would I recommend this store to anyone I know. Stay away if you want decent customer service.

***AVOID THIS STORE AT ALL COSTS*** (Toronto Location) TERRIBLE CUSTOMER SERVICE! Paid for extended warranty from the store upon purchase. Fridge started having electrical issues. Store sent technicians who state this is a known problem with this fridge and cannot be fixed but rather replaced. Spoke with Bosche who spoke with store and agreed to replace the fridge. Money was sent by Bosch to the store to replace the unit.
Taken 7 different days off work now waiting for this issue to be resolved and for a PAID FOR refrigerator! The delivery time slot they give you is wrong EVERYTIME (ie– they estimate they’ll be there from 9 – 12 and then call 5 minutes to 12 to tell you they’ll be there from 3 – 5) After you wait ALL day for the delivery– the appliance has multiple dents! The store is now avoiding our calls.
According to Bosch they’ve had problems dealing with this store before!!!
Still waiting for our fridge and have now lost a lot of $$$ on days taken off work. Are they going to extend this out as long as they can, sending damaged goods?!? WORST experience dealing with a store EVER. Shady business practices! Thinking of taking legal action now.

Wish I read the reviews first. TERRIBLE. Ordered fridge on line and it was confirmed. Waited all morning then called. Were told «You should have been called — that is out of stock. You need to call back and order something else.». Called the customer service line at 4:45 and machine said «Closed. We close at 5:00». Won’t order there again and now have to chase down payment.

WORST EXPERIENCE EVER. I am a bakery owner and I buy a lot of appliances and I have NEVER in my life been disrespected this badly. The sales staff could care less. No on returns any calls. I was sold an item they do not have. They didn’t even follow up with me as promised to tell me they didn’t have it, which cost me a day’s work and hours of my time trying endlessly to chase them down for answers.
The manager is «very busy» and cannot speak with me when I call. He was so rude to me the only time we did speak I’m not at all surprised that he doesn’t care about customer service calls. I was told 4 times someone would return my calls and instead had to call them hours later to find out what was even going on. They told me they «cant seem to find it» which isn’t exactly a definitive «no we don’t have it» and more of a «we aren’t going to bother to look anymore» So their solution to wasting my time, having me drive an hour and a half to get the item, charging me for the item and then not finding it is to say «we could cancel the order.» GREAT.
So we get there around 3pm the day AFTER I needed it, and they tell me that they will refund my money. I call 3 more times to find out why it hasn’t been done. They pass me to unnamed voicemails, no person in the place will take a single call from me, and today they are just not answering my number. Still no refund.
They’re defrauding me. Selling me something they don’t have and keeping my money and ducking me all day. This place is basically the wild west. watch your wallet. Don’t pay for anything unless you can put your hands on it because they’ve got my money and they seem to have no interest in giving it back, or giving me what I paid for… and everyone at this place seems to have some kind of phone phobia because unless you get one of their lovely female receptionists, you can expect to be treated like complete garbage, and never hear from anyone again about your order.
I’ve bought a lot of appliances in my lifetime and NEVER have I been treated so badly.

I can not believe how they treat customers. They might have the best price in town, just try not to cancel an order. It’s cancel order after 1 day and they keep your money for weeks. After talking to them numerous time, they would not refund you anything. 3 days go by, still no… 1 week no, 2 week no, 3 week no. Manager there is pretty useless. How can a manager not know how to refund? I would never recommend anyone going there. They really need to re-​think what customer service mean.