Classic Maids

I’ve found the service of this cleaning company to be good, which was better than expected as I found them through a flyer, not a friend, which can be risky!
I’ve had their service for about 5 months. They are on time, polite, throrough, and provide a checklist to show what they did in their time there. I have a golden retriever and they have had no issues with him. There are some days that I think they may not have dusted, as things weren’t moved. But then other times I ask them to do a specific cleaning (on a wall, fridge, etc.) and they will do so. They will change your sheets, which I love as it’s like coming back to a hotel room — fresh and clean!

I seem to have been lucky with Classic Maids!
I bought a Dealfind voucher forever ago. Luckily, they don’t expire, so maybe any rush to use the services had abated by the time I got around to booking them.
They actually answered emails which is a major point in their favour with me, and something I’ve found is far from a given. They allowed me to book that way too which was very much appreciated. They even gave me a cancellation the same week which was fantastic-​I was going away on vacation and wanted to treat myself to getting the place cleaned!
They send a pretty extensive list of cleaning materials you’ll need but seem flexible enough regarding actual versions so I didn’t have to buy anything in the end except rubber gloves.
My appointment was for 1pm on Saturday. I was a little surprised to arrive back to my building at 12.45pm to find the cleaner there and 16 missed calls on my phone. I suppose it’s nice that she wasn’t late-​but I don’t have the psychic abilities to predict that she’ll be 30 minutes early and arrange my day accordingly.
Anyway, the cleaner herself was very friendly and got to work after a quick tour. Any tour of a one bed apartment can’t really take long. I went off to do errands and left her to it. I arrived back after 3 hours and 5 minutes and she was relaxing on the couch waiting for me. She wasn’t particularly phased that I was 5 minutes late which was nice.
As for the cleaning? It was pretty good. She did things I avoid-​like scrubbing behind the toilet and cleaning inside the windows. She didn’t clean inside the fridge or oven, she didn’t clean under the microwave and don’t think she dusted in my bedroom. She definitely didn’t do anything like changing the bed linen. She didn’t put stuff back where she found it so I had to rearrange when I got back. I actually think she was taking it upon herself to redecorate!
All in all it was good. Hopefully there would be a more thorough cleaning if the cleaner was coming every single week. I think you could probably do more in 3 hours when there are only 3 rooms. Have to say that the staff were all very helpful and pleasant though and the experience in general was thankfully unlike the other reviews!

Rescheduled twice due to a mysterious wave of «sickness» that has seem to overcome their entire roster of maids. Hired them to clean an empty condo, took time off to bring cleaning supplies for their use since they don’t provide supplies, and received an email 20 minutes before the appointment was to start claiming sickness. We had already rescheduled from the day before. No response to phone calls. Completely unprofessional.

What is it with these stupid cleaning companies that aren’t capable of doing business?
This review is merely based on a phone call — if you’re overbooked, be competent and HIRE staff.
In the real world — if you can’t make something happen, that’s all the client knows and cares about — they don’t care about your BS excuses.
A good business will MAKE IT HAPPEN.
And another thing — while these groupon-​type promotions may be good buzz for your biz, if you can’t see anything through, you’ve just made a bad first impression.