DoubleTree by Hilton Hotel Toronto Downtown

My wife and I stayed here in April, 2016. We were in Toronto for a concert at the Air Canada Center which was a 10 – 15 minute walk and very direct.
We were able to check into our room around 2 which is shortly before check-​in. Person checking us in was very friendly. Cookies were not available, given vouchers, and still no cookies when we returned. We were placed on a special Hilton Honors Member floor which was higher up and free bottled water. Room was clean and a fair size. Fan in the bathroom was loud. Pillows were ok, and the bed itself was pretty good. Wi-​fi was slightly above average and free.
Parking…yikes! You are in an underground garage. It is very tight and awkward.
Location. You are right next to Chinatown. Plenty of Tim Hortons around as well as small grocery store. Less than five minute walk to the Eaton Centre. Village Idiot is a nice bar/​restaurant also not far. Trolley runs on the street not far away either.
Overall, I would definitely look here during my next visit to Toronto.

Stayed here for the weekend — centrally located but tucked away enough to be quiet, beautiful interior, clean rooms, delicious warm cookies. Staff were very friendly upon first arrival — It seemed to be a busy hotel but service was pretty good, I asked if there was a microwave somewhere I could use and soon a staff member arrived at my room with a brand new one, which impressed me. I stayed on one of the HHonors floors so the view + free water bottles were a plus. I would think everything you could expect from a DoubleTree — this was my first time at one but definitely not my last!

My husband and I visited Toronto to celebrate my husband’s birthday. This hotel is great. It’s centrally located, newly renovated with beautiful new furniture and comfy mattress, and has a super friendly staff. The restaurant manager, Ms. Kaur, learned the purpose of our visit when I asked her for a recommendation on where to buy a birthday gift. She surprised us later that evening by sending a birthday cake to our room together with a card signed by the staff. That was sooo thoughtful. We’ll definitely stay here again next time we visit Toronto.

We recently had an experience that truly impressed us. We booked a suite via the Hilton Honors website, and check in prior to departing home. It provided a choice of rooms and we selected a room on a higher floor because… kids love a higher floor! Upon arrival, we found the room selected was NOT a suite, due to an internet check in issue, and all suites w ere sold out. The manager, Ginam Ko, went above and beyond to help. He arranged for a refund and arranged for an upgraded suite at the Hilton Toronto after they misinformed him of availability. Truly exceptional service and attention to detail. Well done! We will be back!

This hotel is in a great location and the staff is super friendly. The staff is also really quick to get you the things you need. They have a lovely restaurant near the lobby and the hotel is very clean. It takes less than 10 mins to get to the mall, hockey hall of fame, and other locations that tourists may like to visit. I highly recommend this hotel.

For a recent business trip to the windy Apple, Toronto Ontario, I was fortunate that my employer caught the Christmas spirit a bit early and set me up at the newly renovated downtown Doubletree. My per firm compared to Toronto prices would normally offer the options of subway grate or strangers couch, but sometimes everything comes up Jeremy.
This hotel is AWESOME. It scored high on the JLTH (JMac Loves This Hotel) scale based on a few key factors.
#1 — it looked like the property brothers designed it. Those twinsies with whimsy make having a clean place to poop, shower, and sleep look far cooler than your grandmothers house which was full of floral print and being yelled at for being 7 and not sharing a mutual infatuation with Barry Manilow and Lima beans
#2 — the Arctic crew can represent in full force. In homage to some equally large and sweaty former teammates, I immediately turn the AC to max whenever I walk into a hotel room. If your boogs ain’t frozen, you ain’t living. Within 10 min of check in, I was chased by a frickin sabertooth tiger.
#3 (tie) — comfy bed and any bonus guest perks.
This bed was immaculate. It’s cliché to say sleeping on a cloud, so instead I will say that my time in the room was spent laying on my back happily shivering and trying to reach things with my poking stick like the mom in what’s eating Gilbert grape
50 bonus points were given for free warm cookies at check in followed by more free cookies because of mine disappearing like the DaVinci code before my credit card was even swiped. C is for cookie and cookie is for me!
Like Arnold, I’ll be back

Do not stay at this location. I’ve stayed at multiple double tree by Hilton locations and this has been far the worse experience I’ve veer encountered. To start off, the valet let’s everyone park their car in the drive way, when guests are only to load and unload their belongings. Check in in time is at 3 but be sure to wait 40 minutes before you check in because the rooms seem to always be dirty and the have yet to clean it until guests arrive. The management team is horrible, found a mouse in the hotel. The room was spacious but all the furniture were old and ripped up. If you do decide to stay at this location, ask them to change the bet sheets right away, they use old sheets with stains. My bed sheet had blood stain on it. Their were too much noise in the hall as people were partying and the hotel didn’t seem to care as they kept partying through out the night. My top is, DO NOT STAY AT THIS DOUBLETREE LOCATION. Take your money else where. The staff at this location only cares about them self and are certainly very rude to guests. This is the last time I will stay at doubletree or refer it to my friends and family.

Great location, ridiculously friendly staff. Garage parking is the most reasonable that I could find. I’m an HHonor member and our floor had free WiFi.
The room was super comfortable and clean, although I noticed that the furniture was a bit banged up. The only thing I didn’t like was that the minifridge was not that great. Otherwise, everything was awesome!

I booked a room here because of the convenient location, reasonable price, and lack of valet parking, and I wasn’t disappointed. It’s not the best hotel you’ll ever stay at, but there’s nothing horrible to scare you away.
–Parking deck is very tight. There are 5 – 6 spaces in a row on each level, then a sharp, one car wide 90 degree turn down to the next level. When I left, I had to drive further down, pull into another space, and turn around to get out. You’ll pay $ 29/​day, but at least you don’t have to tip a valet.
–Location is fantastic for sightseeing. There’s a subway stop several blocks east or west, and it’s right next to the Eaton Centre. You can walk or hop a streetcar easily to just about anywhere.
–The free wifi is awful. We got a strong signal, but it was constantly dropping out or disconnecting on all our devices. I picked this hotel specifically for the free wifi (since I didn’t have a foreign data plan on my American phone), and it was difficult to do much of anything on the wifi.
–The room itself is what you’d expect in the middle of a large city. Small, with just enough room for 2 beds and a desk, and not much else. No extras like a fridge or microwave. The bathroom was also small, with very little counter space. Serviceable, but not big.
–No complaints about the staff. We arrived early, and were able to leave our car and luggage there while we did some sightseeing, and checked in later with no problems.
I’d stay here again. There was nothing that turned me off, and it was a good value and excellent location.

The bed was horrible, bad wi-​fi, and when I called about my internet connection, the front desk never called back. It is cheaper to park across the street at the other hotel and the air in the hotel room was damp and musky. Not the kind of place you want to retreat to after being out in hot weather and 88% humidity. It is a decent location however but I will not return to this hotel again.

Great hotel. Great and friendly staff. Great location. Horribly disgusting room service! Decent wifi that fails at times but overall is ok.
We came to town for the Labor Day weekend and found a rather busy Toronto. The hotel is an easy walk from Union Station or you can take the subway one stop from Union Station. It’s location is ideal as it’s a short walk to the CN Tower and the baseball stadium. It’s about 2 – 3 blocks from the mall and art museum.
The hotel is clean and the rooms are pleasant. Nicely upgraded. They could put more towels in the bathroom but that’s a personal opinion. Nice TV where you can plugin your laptop and watch your own movies. The cable does cut in and out which I found really annoying. The AC works great which is nice on the hot and HUMID days we encountered.
We ordered room service one night and decided on one of the «Chef’s Combo’s. Pizza and Wings with 4 cans of soda pop. For $ 33 plus 15% gratuity and $ 4 delivery charge I would have expected in the minimum a freshly made pizza. In one word, the pizza was disgusting! They would be better off not offering room service if this is what they are serving up. Do yourself a favor and walk around the block for some food choices or order delivery. They should be ashamed. I will say that the man who delivered the food was very friendly! It’s not his fault.
I will be back to Toronto and I would happily stay at this hotel. I just won’t be eating in my room! Oh! The cookies upon arrival are tasty!!!

Horrible customer service.
I booked a room for a price which included all taxes and fees. When I check out, they give me a completely different price and try to tell me that the price in my reservation was wrong. For some reason, the front desk lady didn’t seem to comprehend that I reserved the room at a certain price and that would be the price that I was going to pay. I had to get the manager to fix the problem because the front desk lady was an idiot.
It’s a shame they have terrible customer service because the hotel was nice.

We did a family reunion at the Doubletree in Toronto (there is only one). Eight rooms in total. We had king room, doubles and a room with full kitchen. They were all clean and traditionally appointed. Breakfast was amazing. The best part was the friendly staff. Make friends with Jing at the concierge desk. He became my BFF. Tells you the scoop, tries to find the discounts, asks questions about your trip. Priceless. Alan and Desmond were awesome at breakfast. The front desk staff similarly great.

abulsute horrendous expierence with the manager and front desk at this hotel. they double charged me for parking, and threatened to call the police because i was becoming «beligerent».
im contacting hilton HR to demand this guy gets fired or reprimanded.

On a recent vacation to Toronto, my boyfriend and I stayed one night here. I wish we had been able to stay longer; both because we loved the city (and didn’t get to see nearly enough of it) and because the hotel could not have been nice or more accommodating! As a Hilton Honors member, I have stayed in many of their hotels– usually picking Doubletree because who doesn’t love free cookies!- but this was BY FAR the best one I ever stayed.
We arrived after a 9 hour drive, just a little before check in. They had our room ready (was one below the room we were confirmed for, but no big deal as it was the exact same room) and, after we got our cookies, we headed up. From some of the reviews you would think we were staying in a dirty cardboard box– I don’t get it because our room was standard in size with a modern feel and it was very clean. The king bed was very comfortable and we felt that it was a great room, especially for it’s location. We had a small fridge, nice closet and a decent coffee set up.
During our stay, we used the gym, which was small but nice and the pool which was a little cool but better than when an indoor pool is scorching hot. Both facilities were clean and the bathrooms were equipped with showers, towels and a sauna. We found both to be a nice addition to the hotel.
On our second day, we were given a late check out and they allowed us to stay parked until we needed to leave for the second leg of our trip, which wouldn’t be until after dinnertime. This really made us feel that we got our money worth for the price paid to park. Especially since anywhere in the city will cost to park. Even if these perks were due to being an Honors member, it was the way in which they were willing to go above and beyond that sets them apart. The cherry on the pie was when we were waiting to get a cab because it was pouring rain and they offered us umbrellas to use for the day! Since we only needed to walk a mile (which would have been terrible in a downpour) they saved us money with that gesture.
We arrived back to return our umbrellas and leave to say good-​bye. They sent us on our way with two more cookies, two more bottles of water and some fruit.
We felt they really appreciated our business and we definitely appreciated them. The next time we go to Toronto, we see no reason to stay anywhere else.
Note– I will agree with others– parking is tough. Spaces are super small and lot is hard to navigate. I would highly recommend compact cars only! However, very small in comparison to how nice everything else is about the hotel.

What I’d expect from a Doubletree: nice room, polite staff, chocolate chip cookies at check in. Great location, close to everything. The parking lot is pretty sketchy — not suggested for wide turning radius vehicles!

I stayed here for two nights for a conference last May. My room was very comfortable and well-​equipped, and the view was nice. The location is great for downtown Toronto, and it’s very close to metro and bus. The front desk staff were very nice, if sometimes a little backed up. When I asked for things to do around Toronto, I had a long, helpful explanation with a map.
My only complaints are:
My keycard didn’t work a few times, had to keep running back and forth.
I had to catch a bus at 5AM, and was given slightly incorrect directions to the bus depot. If I hadn’t used a map, I wouldn’t have made my bus.

Haven’t stayed in the hotel, this is a review for their bar.
Great service! Decent selection of drinks. Comfortable bar area with not too much noise even when completely full. One «obnoxious» TV with latest sports, but no volume, so not distracting.
The bartenders have always been delightful and I have returned here many times because of that.
Food … has room for improvement. Poutine was too salty and not crispy enough. I’ve had their wings (unmemorably OK), and I’m positive I’ve tried other things but can’t recall which now.
Overall — great quiet place to stop over for a quick drink in the midst of the core.

Nice hotel with friendly staff and new accommodations. The king room is very comfortable and the in-​building restaurants boast excellent offerings. While the gym is small, it features new equipment and a clean environment. Would highly recommend for any business traveler or Toronto vacationer.
Pros: Free Wi-​Fi, Friendly Staff, Great Food, Clean Rooms and New Furnishings
Cons: Small Gym and Pool, Tight Parking Lot

While this is a very nice hotel with excellent amenities, I have to give 1 star.
I made a reservation very hastily last Thursday afternoon upon finding out my son was being sent to Sick Kids hospital for a liver transplant assessment.
I chose this hotel because it was the closest to Sick Kids and was a «brand name» hotel.
Upon arriving at Sick Kids on Friday, a Social Worker was able to get me a room at Ronald McDonald House. When I called the hotel to inquire about canceling my reservation (and explaining my situation) I was told that cancelations had to be 24 hours in advance and I would be billed for the nights stay.
I understand that this is regular practice, but I was hoping that due to the circumstances, I would be allowed to cancel my reservation without penalty.
I asked the front desk clerk if she could seek approval to make an exception, and she did speak to a manager who also declined to let me cancel my reservation.
There is one thing that aggravates me more than when companies refuse to empower their front line staff to make common sense decisions, and that is when companies hire managers who make poor decisions.
Sorry Doubletree AND all other Hilton brand hotels, you will never be seeing me again. You can also be assured I will be sharing this story frequently.