Freshii

The worst customer service experience in Toronto. Shocked when the surly attendant grunted at me following the placement of an order (I chose straight from the menu and made no requests for customizations).
After handling my money and touching equipment nearby the cash register the attendant proceeded to prepare food without washing hands or putting on gloves. Additionally, the take away food container was thrown down behind a sink as rice was prepared.
Given the rest of the food preparation was to happen out of sight I immediately called the attendant over and requested my money back. I advised I would never return to this location.
On the way out, two patrons asked what had happened and, on hearing the service experience, reflected that this location is known for bad service.
Freshii — I love your franchise, but do something about this location. They are ruining your brand.

I like it
Fast healthy food
Tastes fresh and you have a lot to choose from
Vegetarian and vegan options :) (But you can add Meat/​Fish)
Good prices

I have been to other Freshii locations before and was happy with them, but I was really disappointed with this location. My first issue. Last week they posted a $ 5.00 special on an advertising board but upon entering the restaurant I was told that the special was advertised only if I purchased a drink. Not a big deal, but still very misleading.
My 2^nd issue, after ordering a salad from a girl working the cash register, my order was quickly put together by another gentleman who obviously did not enjoy working there. After putting my order together and slamming it on the counter, I asked him where I could find a fork and napkin and he just ‘pointed’. A good dining experience usually involves good food, great service and a clean restaurant. I will give this place 3 stars for the food, 0 on the service and 1 for cleanliness (hence my 1 star rating) I can’t condemn an entire chain for one bad location but if you are visiting Freshii and live or work at King and Church, avoid this location!

I have been to many Freshii locations and this location is the worst. The place is dirty, the staff are rude and the food isn’t the best. I would try to stay away from this location. The one on Yonge and Bloor is much better

Let me start by saying, I really like Freshii. I eat at the location on Yonge near Roselawn often. I saw this location on King one day and decided to pop in for lunch. My first clue really should have been the strange layout. They have a giant wall and you can’t see the food prep. That makes me a tad nervous. I ordered the Pangoa bowl, which I have had many times at other locations — usually it is full of a medly of ingredients. This one was about 90% rice. That’s right. A $ 9 bowl of rice. It seems the lack of vegetables is a constant in these reviews — clearly the owners of this particular location are trying to save a bit of money… Never again. I’d rather eat dirt.

Terrible. $ 9 for a Tuna wrap which was enormous — but 80% of it was shredded lettuce. Tuna, feta and other ingredients almost impossible to detect.

I’ve eaten at a lot of freshii’s and usually get the same thing but this location was pretty bad. I ordered the soup and there was probably all of 10 noodles (not even full noodles but like the last bits of a package all cut up) there was also an unidentified ingredient that I took out and the chicken was fatty and seemed poor quality. Won’t go back to this one.

I ordered a protein salad and the majority of salad was spinach and barely any toppings. It was disappointing given the salads are not cheap. I agree with another reviewer with the large wall in front of counter it is like they are trying to hide something. I do not recommend this location.

Let me start by saying I really like Freshii as a chain but this location is bad!
Firstly I find it disconcerting that I can’t see the ingredients/​prep area. This location has a 5 ½ foot high wall all the way along where the counter might normally be which I think is just strange. It gives me the impression that they are trying to hide something. Also, you can barely see if the staff are there.
Secondly, and more importantly the staff that have served me here on a few occasions are really rude.
I would be a regular at this location if the above wasn’t the case because the food is consistent with freshii’s high standards but the unfriendly staff just wind me up.

Great food and the prices are fair for many of the choices. Great variety of options and all look very healthy! Definitely recommended if you are looking for something quick and delicious.
The only downside was the customer service wasn’t completely top notch, but they are never rude or anything like that.
Love the noodle bowls.

Let me say that this particular location should not turn you off Freshii as a chain. It can be pretty good. But this one… it’s like they hate vegetables. No matter what I order, I have to specify extra veg just to get something that resembles a normal bowl elsewhere. You could probably pile up all the vegetables in a single tablespoon. The same goes for the sauce. The rest is just a mass of bland, stuck together noodles or warmed over brown rice. Terrible. You are better off going to IQ Foods if you want this sort of food. Or Kupfert & Kim’s. Worst. Freshii. Ever.

The staff at this location is extremely rude. Will stick to the other Freshii locations downtown!

Great place for a quick, healthy lunch.
I typically just get one of the menu items off the wall but you can they have custom order sheets so you can get whatever you want. Mix and match the different veggies and toppings, or soups and salads.
Not many places to sit and eat in here so i always take my food to go. It’s kinda awkward where you order since the window is really small, and they have a drink cooler blocking your view of where they make the food.
If this were a generic greasy fast food place I’d give it 3 stars based on the store and service but the food is great so that more than makes up for the few complaints i have.

I’ve been to Freshii a bunch of times and I normally enjoy it!
I go here fairly often as the food’s decent, there’s ample seating indoors/​outside, and, it’s one of the few «healthy» options around for lunch.
I’m giving it a 2 star rating, as my recent experience wasn’t as good as it normally is, and the customer service was frustrating (to say the least!).
Interaction:
Me — (After I had just given her my lunch order, with the words «COBB WRAP» written clearly on it) «Cobb Wrap, please»
Freshii employee– «Would you like a salad, or wrap?»
Me — «Wrap»
Freshii employee — «Salad or wrap?»
Me — «Wrap»
Freshii employee — (Yes, she asked… again) «Salad or wrap?»
Me — «Um…I’ve said Wrap 3 times… and it’s written on the order I just gave you, so wrap, please!»
And…finally, after this unpleasant back and fourth interaction (which included a nice roll of the eyes!), she made my wrap.
All in all, the food was just «OK» this time, and, to add to the experience, the service was a bit rough. I seriously hope that this was just a «one-​time» thing!

Lots of selection but a tad overpriced. Their menu items are tasty and fresh and come in decently sized, especially for a lunch.
Service is fast and friendly. Seating, on the other hand, is extremely limited. Even as a group of 4, it was difficult for us to sit comfortably for lunch. In the winter especially, with customers coming in and out, it can get cold while you eat. It really isn’t an ideal place to sit down for lunch with a group, but as a quick and healthy meal, especially those with dietary considerations such as vegetarians and paleos, Freshii is a good choice.