Gyro Mazda

Buying my certified pre-​owned 2014 Mazda 3 Sport GS 6MT from Gyro Mazda was the best shopping experience I’ve ever had. I’m a gearhead, so I scoured the internet, looking at all kinds of different cars to purchase, but I kept coming back to the Mazda3 due to its excellent fuel economy, fantastic handling, class leading exterior and interior styling and it being a great driving car that’s well built. Dealing with Gyro Mazda was a joy, they were open and honest, answered all my questions and explained the operation of all the equipment in the car. I’ll absolutely be recommending them to all my friends and family.

This is the worse service dept I’ve ever dealt with! Very inefficient, and they clearly don’t know the car. The changed the oil buy forgot to tighten the lid, the don’t know warranty and insisted on invoicing me for oil change and key batteries although it was only 2 months I had the car and I had bought 5 yrs extended warranty. I can go on and on about my multiple visits and how every time they made sure I have the worst experience possible.

Very friendly employees and very nice receptionists. But after 3 days of negotiating for a 2015 Mazda 3, their price was much more than what I received at any other dealership. I got a 2016 Mazda 3 at another dealership, with much more add ons and all seasons + winter tires for $ 500 less than Gyro Mazda’s offer for a 2015 with no add ons at all.
How can that be? That’s robbery. Not impressed at all.

I called in to this shop a week this past Saturday and was connected to Andrew Doton, one of the Product Advisors on the team. We spoke briefly on the telephone, and he invited me to come in. When I arrived, he was ready for me and we looked at a couple of different cars right away, and then took one similar to what I wanted on a test drive. Andrew was very professional, answered my questions satisfactorily, and knew his product well enough to overcome any objections I had immediately, without having to make stuff up. He knew I’d done my research, read blogs, studied reviews, and went through customer comments. I am an educated consumer, and he was careful not to insult me with giving me «fluff“‘ responses. I was impressed with his skill level, and his approach to selling cars. Not once did he try to up-​sell me to a more expensive model because he understood what I wanted. Britney Rogers, the Business Manager took equally good care of me. She was able to close the deal without using too much pressure (she’s obligated to go through certain packages etc.) and the process did not hurt very much at all. Communication, listening, and finding solutions are all necessary components of closing a deal. These guys handled the entire process with tact and diplomacy and I would recommend them to a friend without hesitation. Please keep in mind, this review is for the sales process, and the delivery process which was handled by George, who also did a great job. It is not for service. That review will come later. I promise. Thanks Andrew for doing a great job. I’ve only just had the car for a few days now, and I still like it. I am actually happy that the Deep Chrystal Blue Mica wasn’t available. I think the Pearl White was a better choice.

Not very efficient and effective dealership.
They booked me during their lunch break time so I had to wait additional hour.

I recently moved to Ontario and went to Gyro Mazda for service since my car was still under warranty. I also asked for whatever I would need to get an out of province vehicle set up and ready to go. I’m not sure if they just never do out of province vehicles, or if they don’t care, but I had a lot more hassle than needed if they’d been more helpful.
First, they gave me only the Safety Standards Certificate and when I asked if that was all I needed to register my car, they said yes. It turns out I also needed the Drive Clean certificate, so I got to make an extra trip to Service Ontario and Canadian Tire for that.
They also didn’t say anything about what I might need in terms of mounting a front license plate, as they aren’t required in Alberta and so cars there do not typically come with front mounts. When I called later, they wouldn’t tell me anything about my options without my VIN, despite me knowing the make, model, and trim of my vehicle.
My warranty is up now, and I won’t be going back here. They didn’t seem terrible, but you can probably do better. And know that they won’t be helpful if you’re from out of province.

I have a used 2007 Mazda Sport Wagon with 89kkm. A month ago the tailgate froze and wouldn’t open. I went online to all the Mazda forums for advice, tried all the local wreckers for the part (Mazda 6 wagons are rare). and talked to my local Mechanic. I finally buckled an went to the Mazda Dealership closest to me — Gyro Mazda in Laird.
While they looked at the car I went to the mall across the street. I got a call in 30 minutes saying the whole rear lock assembly needed to be replaced… but… they had a used one. When I got back they finished off the work 20 minutes after 4:00 PM (when they were supposed to be closed on a Saturday).
They didn’t charge me a thing — parts and labour… free. I was fully prepared to take a $ 500 hit from what the online forums told me.
I know a thing or two about dealerships and customer service — I was a ‘mystery shopper’ for a Major European car manufacturer for a summer and hit every one of their dealerships in Canada with self inflicted ailments on the car to test the dealers Customer Service and ‘honesty’. My experience at Gyron Mazda was above and beyond anything I have ever experienced.
Walter… and the team at Gyro Mazda… I’ll definitely being using them for service from now on… Highly recommended!

BEWARE!!!
My husband and I purchased a 2015 Mazda CX-​5 from this Dealership July 2014. Totally oblivious to the fact that our salesperson was new we were offered a 2014 Mazda CX-​5 for a reasonable price and were all set to buy when the manager informed us there didn’t have a single car in Ontario with the colour we wanted and would have to go up to a 2015 for a higher monthly financing payment. We finally worked out a price that was similar to the 2014
The next day as we were driving up the ramp from our building the car started making loud noises and Halted to a stop as we approached the opening door. The automatic breaking system was turning on and stopping the car! This went on for a week and I decided to call gyro and figure out what is going on! When we brought it in they test drove it and ran diagnostics and no codes came back so they told us to come pick up the car because nothing was wrong. We went home and the same thing happened, we went back to mazda and they told me the ABS BREAKS are fine… When I clearly told them the automatic breaking system, when they realized they had been checking for the wrong thing they tried to
Blame me and said I don’t know about cars and I obviously told them the wrong thing when I first brought the car in!
So the only solution was that the car is «too smart» and detects the door of the underground parking opening as another car and stops the car and said we can choose to turn that safety feature off. Not helpful.
Now, it is October and the motor mechanism on the drivers side seat stopped working, it died in a position where I could not reach the gas petal so I had to get my husband to come drive the car to the dealer. We dealt with Glen in the service department. We discussed how disappointed we were that a 2015 model car is already breaking down, he basically acted like it didn’t surprise him and told us we needed to get a whole new drivers seat which would take a day and that they do not cover rentals unless we had purchased the extended warranty, with the factory warranty they have 5 days to fix the car but we could get a discount from their rental cars!
We called mazda canada and complained that a 2015 model car is already in the shop and we are required to pay more money for a rental!!! She was amazing and called Glen at Gyro and basically forced him to give us a demo car for the night. I picked it up at 6pm and he informed me I had 24 hours to return the car which was perfect because I work until 5 and would have it back by 6 the next day. The following day I called Glen at 5:15pm and said i would be about 15 mins late because of traffic and apologized. He was very angry and rude informing me he needed the car at 5pm to get to a personal appointment. Knowing I am 8 months pregnant he told me to get there as fast as I can becAuse he needed the car.
This dealership is so nice to you when you are in the process of buying the car but if anything goes wrong after the sale they act like they want nothing to do with you. Terrible customer service and relations.

Be very, very cautious if approaching this dealer to purchase a vehicle. My wife and I went to Gyro Mazda in February 2014 to look at the new Mazda line. The salesperson pitched to us a dealer «Demonstration» vehicle that he was adamant had only been driven by his sales manager, a little old fella who only drove the car to commute to and from the office. The price was OK, given that the vehicle had several thousand kilometers on it, and based on the sales pitch and our comfort that the vehicle had not likely been abused yet in its lifetime, we put a deposit down.
Out of curiosity, I obtained a vehicle registration history from MTO. The recorded history of the vehicle indicated that the salesperson had been dishonest with us. We pressed for the truth, and withheld our final payment in light of this new and conflicting information. As it turned out, the dealership had purchased the vehicle from Mazda Head Office already with several thousand kilometers on it, and had no idea who might have driven the car before.
The salesperson became very aggressive with me when the closing date of the vehicle came and passed and I we did not show up to complete the deal. He threatened legal action on us, insisted that he had been honest, and he even stated that all telephone conversations with the dealer were routinely recorded without the customer’s knowledge.
In the end I wrote a letter to the owner requesting our deposit back and threatened to take the matter in front of Ontario’s consumer advocate. Some weeks later, I received my deposit back by mail, along with a letter drafted by some lawyer refusing to admit to any wrongdoing on the part of the dealership.
I post this as a warning to others. Like I said, be very careful visiting here to purchase anything. My suggestion is to never give in to any aggressive sales pitch by any salesperson using pressure tactics that were probably learned from carvings on stone tablets from the dinosaur age.