Hakim Optical Factory Outlet

I came here last summer to get a new pair of glasses. But somehow I broke my frame and I know they have a one year warranty so I went back last week to get it fixed. The guy, Mario told me it’s gonna take 3 – 4 days to get it fixed, I week went by and still no call so I decided to pop in. Guess what he told me? «I couldn’t find the frame you’re looking for, you’ll have to look for a new frame». And i was thinking to myself wow you didn’t bother calling to let me know? But anyway, a girl was helping me to look for frames suitable for my lens. I fancied this frame and it’s a $ 300 limited edition Hakim frame. He wasn’t sure if I’ll have to pay the difference. However, the manager/​owner came to the rescue, she said they’ll replace the frame for no cost. Phew!
TL;DR: If you’ve decided to go here for glasses, avoid Mario, he’s not accommodating at all! The worst service I’ve had in a long time! Try to speak to the older lady. I had her for my first visit and my recent visit with her was super pleasant. Again, avoid Mario!

I am surprised by the reviews here. I broke my glasses last night and went there in the morning to see what I could do. (BTW, you have 30% if you have a blue cross coverage). The lady there took her time and showed me different options adapted to my style and budget. I didn’t felt pressured to buy anything at any moment and they made my glasses in an hour, right on the dot.

The service at this location may be the worse I’ve ever received. Customer service/​management lies to you in order to get your business. Promises you frames within 5 days, and instead you are expected to wait 3 weeks.
When you call to follow-​up on y our order, you consistently get the run around and they will not deal with your inquiry — they keep promising to call you back. Not once did the follow-​up and call back. You must walk into their store to receive any sort of response on your order.
When you ask for a refund, they claim that there is only one person who works there that can do it and they only work a few days a week. Which is most obviously a lie and anyone on staff should be able to handle a refund. Only after they were caught on their lies did they refund my money back/​
They also will not give you a copy of your prescription unless you purchase your glasses/​contacts from them.
In addition, they advertise lower prices and this being an Outlet store, when really the same pairs of designer glasses are cheaper at most other stores.
I would not recommend this store to anyone.

I had my eyes tested at Hakim and got a prescription from the eye doctor there. Since their glasses are quite expensive I decided to use Clearly Contacts who by the way have a great and extremely reasonable collection. I was placing my order online and had some difficulty understanding the prescription so I went back in to Hakim to ask for their help with reading it. The Doctor was away and the staff there, one woman in particular was very rude and unhelpful. She refused to help me read it saying I should ask the place that’s making my glasses to interpret it. When I told her I was placing the order online and since had got my eyes checked at Hakims I thought I would get their help she refused saying it was against the law and she could get into trouble in an unnecessarily loud and rude manner. Seriously?! I found how to read prescriptions online and am not going back to the store for anything even though location wise its really convenient and right round the corner from where I work. They really need to provide better customer service!

Knock off glasses! Watch out for «good deals». Go next door to Bay and get the real deal for the same $

I’m not sure about the Factory Outlet specifically, but Hakim is a terrible brand and really doesn’t save you money in the end. One brief example is them trying to charge me $ 70 to provide me with my pupil distance (a service I was charged $ 15 for elsewhere). I even wrote to their customer service people (with 3 follow ups!) and didn’t receive a single response.
Get your glasses anywhere else :)

Worst service experience I’ve ever had in Toronto. Looking to buy glasses, go somewhere else!

I bought a pair of glasses from Warby Parker online that needed adjusting. I went to this location and waited for the optician to help me. The guy came and the first question was, «did you get these here»? I said no but I am willing to pay for an adjustment. He took about 10 seconds to «adjust» these glasses. I put them back on and they were clearly still crooked. My sister was with me and told him that the left side was higher and I said I could feel that the right side was against my face. By that point, he was uninterested in us and was unwilling to help. He walked away.
Overall, this location has horrible customer service and is not interested in getting new customers. I will NEVER recommend Hakim optical to anyone.

Bought my first pair of prescription reading glasses and I must say it was a very unsatisfactory experience. I let the white lab coats get the better of me and assumed I was being advised by optical experts who were giving fully informing me about the pros and cons of the choices I was making based on my reading needs. Instead, the only option I was told about was for (the more expensive) progressive lens. These lenses have a miniscule reading area and were worthless to me. To Hakim’s credit they let me return my new (useless) glasses for another (much less expensive pair) at no additional cost to me (though the lab coated salesperson did offer me a 60% off deal on a second pair if I would keep the progressives).
Some morals of the story:
1. Don’t purchase progressive lenses without doing some research
2. Remember that beneath the lab coats are salespeople who are trained to sell you the most expensive item
3. Maybe the convenience of Hakim’s many locations and the seduction of its sales aren’t worth it in the end – in the future I will go to someone who will actually explain my options.