Higher Ground

For the most part, I received great service at this store. The girl I had been dealing with was quite helpful and was able to track down the item I was looking for and order it in for me. The staff overall are friendly and welcoming.
I came here for one thing specifically… and ONLY because everywhere else I called around town weren’t willing to, or couldn’t, order it in for me but they seem to have a nice (yet limited) supply of mostly higher end gear and clothing.
I doubt very much that I would shop here again as there are other places which have a far greater selection for lower prices.
One thing I was certainly disappointed with was that they didn’t honour the ’10% off your purchase’ check-​in offer. The owner claimed to know nothing about it… I’m not quite sure how that would happen.

Current sale info about the pop-​up store is misleading. The pop-​up store has mostly kids stuff. Overpriced items that are not the desirable, even at 50% off. There is a pathetic (I can’t think of another word) and tiny selection of adult clothing. Don’t waste your precious time. Main store has mediocre selection with signs reading «regular price» prominently displayed all over.

Great store. I might be a bit on the extensive side but they make up for it with great customer service. There is even a dog in there that is nice, so definitely a dog friendly store.

Great selection of quality products and very knowledgable staff also love resident doodle! Only complaint is I find prices high but sale prices are great. I keep their clothes for years. Both men’s and ladies sections are very diverse for sports, travel, leisure.

Excellent customer service. They helped us pick out an outfit for a picky, indecisive boy, who also had just had a major sugar rush and was a little «jumpy» and needed something for his Grade 6 grad party.
They put together 3 different outfits and waited patiently whilst he tried them on.
We also bought shoes, when one of the pairs was not available in his size, they called an (unrelated) neighbourhood store to get them to reserve them for us.
That struck me as going above and beyond regular customer service.
We will shop there again for sure.

great customer service. i went to the store because i wanted them to order a jacket for me which they did. no questions asked. no deposit needed either. this is amazing. i am going to order another jacket for this winter from them again. they stock all the major outdoors products gear. friendly staff that smile! parking can be a bit of a pain in the rear end. be patient.

Allot of the stuff is regularly priced, but some of the things are just way too expensive and outdated, like their Hero 2 cameras. You can get Hero 3 for the same price.
The staff is extremely pushy. I have never had to turn down help from the store staff so many times in my life. Gets extremely irritable. Bought what I needed, but wont be returning.

We’ve been shopping at this store for many years and it’s our favourite place to go for outdoor casual clothing. We’ve purchased everything from cashmere sweaters, yak trax winter grips for our shoes, Keen water shoes, dresses, jeans, sunglasses, and even a swiss army camping knife. The staff and owner/​manager are always cheerful and helpful. This store doesn’t sell crap, but rather they bring in quality Canadian and European brands. Some of the brands we particularly like are Autumn Cashmere, Miik, Horny Toad, and Ice Breaker. The reviewer who commented on the store being expensive, doesn’t really know what they’re talking about. The brands are higher end to match the Yonge/​Eglinton vibe and the prices are competitive for the quality. They also frequently have great sales on at the end of season. We’re not by any means affluent, but have noticed the clothing at Higher Ground lasts 10x longer than lower quality sporting clothing we’ve bought at department stores. For instance, Ice Breaker run wear is simply amazing for durability.
We’re writing this review today, because it was the first time when we’ve had to approach the staff about being disappointed and the staff was immediately responsive to address our complaint. A mistake was made by an employee and when we approached them about it, they listened, while still maintaining their cheerful disposition. To me that’s a testament of great customer service on top of all the other things we like about the store.

It’s all right. They don’t have a lot of selection, but most of all, the prices are just insane. You have to go when it’s Boxing Day so that things are «reasonably» priced after the 50% discount (think: $ 170 instead of $ 340).
That said, they have some Canada Goose (quite a selection) that never goes on sale (obviously, it’s trendy right now).
They have Arcteryx (sp?), North Face, Canada Goose, Patagonia and Lole. The staff is quite knowledgeable and friendly as well.

A nice place for outdoor enthusiasts to check out for clothing, shoes, backpacks and other accessories. Lots of brands being sold here, even though the store doesn’t look very big.
Staff are knowledgeable about the products, happy to help you or leave you alone to browse.
They also have a kid store, just a few doors south of the main store.

I came in here to browse the Miik line since I heard about it from the green living website. I was disappointed though to see how casual the clothing looked, especially the cardigans which I was interested in. $ 180 for a paper thin cardigan with stitching similar to the kind on yoga pants? Methinks not.
Basically it’s overpriced travel /​sports clothing. They had some nice rain coats from North Face however. Might be worth a look in the winter time when they have the winter coats out. We shall see!