Hollanderizing Inc.

I used Hollanderizing after it being recommended by Sporting Life. Cost was $ 80 to pick up, dry clean and drop off a white Goose bomber jacket. More expensive than others but seemed reasonable considering the pick up and drop off only problem is that it takes a few weeks to get it back. I received the jacket back, took it home took it out of the bag and instantly the smell of chemicals smacked me in the face. I left it outside for a few days hoping I could air it out. This smell did not go away, it was so strong I could not leave the jacket in the house or wear it. I also noticed a faint blue stain on the back of the jacket that was not there before I sent it. I called the company and spoke to someone, advised him of the issue. He said they would pick it up because I guess they didn‘t notice the smell. I asked what they do to fix this, he laughed and said he couldn‘t tell me. I mentioned the stain and they went on about there is no way that it was their fault. (lets say it wasn‘t, why didnt they remove it when it was cleaned). They picked up the jacket and returned it to me today (one week later after they said it would only take a few days). The jacket still smells like chemicals. I asked my co workers and they confirmed it is not just me but the jacket does have a strong smell of chemicals. I contacted Adam at the company, explained it to him. He said he is only has good as the tools he has. Well obviously the tools he has are not good enough. He said there was nothing more they can do. I said if you take someone property and ruin it then you are negligent and should compensate them appropriately. He basically said so sad to bad.

Always always read the reviews! Especially the ones that aren’t «recommended» by Unilocal or the like. I was eager on getting my Canada Goose jacket dry cleaned again after only getting it done once a few years back. I’ve had my jacket for about 4 – 5 years and this was my second time getting it cleaned because of my apprehension after my first experience with another dry cleaning company. I inquired with Sporting Life regarding any dry cleaning companies within Toronto they could recommend, and the only company they recommended was Hollanderizing Inc. I looked at their website to see their prices and where they were located and although their prices weren’t advertised (I had to email them), I liked how they offered a complimentary pick up and delivery (for $ 75 they should pick it up and deliver). The price also includes insurance… which after my experience, I am not sure was worth the splurge because upon receiving my jacket this past Monday, I noticed a tear on one of the arms of the jacket. I phoned the next day after the delivery (after further inspection of the jacket) and the woman I spoke with told me the boss/​manager would call me back. He called back later in the day and told me to email them pictures of the damaged goods so one of the employees can assess it. I figured it might take them about a day to email or call me back to let me know what they can do for me. However, upon receiving a call back this morning, they basically told me they ALL discussed the situation and decided that bottom line was: it wasn’t their fault. Their dry cleaning process «does not damage jackets nor does the handling of items during transport». Right. Because when one of your associates picked it up, I had my jacket in a plastic bag for some protection and he said he didn’t need the bag because they hang the jackets in the back of the van. I am not a psychic but maybe my jacket got caught on another jacket’s zipper or the hanging rack or a loose screw in the van? But no, I am not a psychic. Apparently the «best» they can do for me was for ME to drop my jacket off MYSELF and pay $ 10 – 15 for them to repair the damage that DEFINITELY WAS NOT THERE before they picked it up. Uhm, why did I pay for insurance though?! Beware! Maybe for a cheaper jacket ($ 100 or less) you should get it cleaned here if you don’t mind getting a damaged jacket back, but for upwards of a $ 500+ jacket, you might as well clean it yourself (that is, spot cleaning as opposed to putting it in the washer and dryer FYI). I should have just went to the dry cleaning company I went to the first time (the one inside Loblaws on Dupont). The quality of cleaning is the same, and mind you the first time I got it back and I wasn’t satisfied with the cleanliness, they happily took it back to re-​clean FREE OF CHARGE! Now that’s CUSTOMER SERVICE! Oh and did I mention they only charged $ 30 – 40?! Plus it WASN’T DAMAGED!

I was looking for a place to get my winter coat cleaned and decided to go with Hollanderizing. What’s great about this place, is that they have a complimentary pick-​up and delivery service, and there is no minimum of how many items you need to get cleaned. Once my coat was finished, they delivered it and it came back absolutely perfect! I was very nervous at first, because of the fur in my coat, but they proved themselves to be very professional and skilled.
I will definitely use their services again!