Impark

this is a positive review, i parked at cambridge suites 15 richmond street east toronto underground as a guest,
the layout is confusing, which caused me to misplace my car, as I parked beside a pay terminal which is a mirror image of another pay terminal which is no parking 24 hours (no parking anytime). When I went to get my car, I mistakenly thought I parked in a tow away zone + tried to located where it was towed. Impark had no record of towing my car. Once I was able to contact the senior parking manager Jega, he agree to meet me in 10 minutes to investigate the situation. With his help we did locate my car where I had parked it, which was my confusion on its location. I really appreciate the hotel staff (Frank + front desk) + Jega for their urgency to offer their help. Thank you

Impark is the biggest pieces of S*#t for charging me $ 75 for going 20 minutes outside the time limit at King Liberty Village. Worst of all is they only allow one hour parking making it nearly impossible if you have something longer to do.

Impark has the worst customer service ever! If I could give it 0 stars I would. I went in for an interview yesterday and I paid for an hour parking at their North York location which was $ 6.50. During my interview, I was asked to write an aptitude test, which meant that I needed to extend my parking ticket so I don’t get a parking ticket for going over my time. When I went downstairs, I added another half an hour to my original time for an additional $ 3.25. When the ticket printed out, it stated that my ticket is only valid until 4:30pm which was the same time that the original ticket I purchased was for. In the end, I had to purchase another 1 hour and a half in order to extend the time to an additional hour. So I basically spent $ 20 bucks on parking when the flat rate for the whole day was $ 13. If I would’ve known that, I would’ve just paid the flat rate or bought a ticket for an hour and a half. I called the Senior Parking Manager at the North York location numerous times, left a voicemail and an email. no response. I called the main line at Queens Quay and they kept directing me to different people and phone numbers to call because they can’t help me. Finally after waiting a day and a half, the manager gets back to me and I further explained to him what the situation was and he came back to me and said, «Sorry I can’t do anything about this because you did not purchase the tickets consecutively one after another or you were not charged twice for one transaction.» On top of that, he basically said to me that it was my own fault for not managing my time correctly and that I can’t just «add time» to my original ticket and I had to come back right before my ticket validation was expiring in order to put more money into the machine to add more time. So basically, I should’ve went for my interview and halfway through my test ask them if I can leave to put more money in my parking meter because I HAVE to put it right before the time expires? I’m pretty sure if I was parked at a Green P Parking lot, I would’ve been able to add time to my parking meter and it would’ve extended my time, rather than having me pay 3 different transaction to add an hour to my parking. Ridiculous. Scammers! I’m sure as a Parking Manager, you would’ve easily been able to void or refund 1 of the 3 tickets that I purchased by accident as a one-​time exception. From now one, I’m sticking to Green P Parking. @impark #horribleserviceimpark

The WORST customer service I have ever experienced. I am currently an account holder with approximately 10 allocated spots in our lot. Our invoices are very often messed up and they have allowed 2 individuals to add parking to our account without security measures. They never have an explanation for the issues that have occured. Our ‘Account Manager’ rarely responds to emails and we do not have any support from this company. We spend about 3500 each month for parking yet the service is absolute garbage. I am extremely disappointed.

Received a notice to pay $ 74.15 for parking 15 minutes outside of the Metro in Liberty Village. Criminals. There is no way they should be allowed to charge such insane rates.

In the future if the choice is between parking illegally on the street, and using an impark lot, I will park illegally every time. Worst parking lot’s in canada right here. Your car will certainly be either damaged or improperly ticketed.

$ 15.00 flat on weekdays
$ 20.00 flat on weekends
Cash only.
On weekdays you can find parking here comfortably but on weekends it’s a disaster. The parking monitoring guys try and squeeze in every single car possibly in the most awkward positions. So, if you happen to be the few earlier parked cars… be prepared to give yourself a good 10minutes before you can find you’re car, let alone get it out!
The parking guys are pretty friendly and help guide you with parking. Also, there’s plenty of foreign luxury cars parked here, so I feel safe that my little Honda-​rian Cassandra will be untouched.
The location is pretty prime but all the gravel and sand here is disrespectful. Clearly they don’t care for the well being of females and possibly some males that wear stiletto’s. Boourns.
xoxo
M.