Language Marketplace

I used this company for some help with translation of our website which we needed done. I found that they were so helpful. I have never used this kind of service before and they explained everything clearly, were prompt with answers to questions and I felt that the service was very well priced (they also confirmed accuracy of all pages with our IT that the uploaded files were correct and did not charge anything for that part –bonus points from my boss!). Not sure what I would have done without them. Was not happy with the google translate method of site translation at least for my industry; it gave some strange results… and Language Marketplace was so professional. A great experience with a great company… two thumbs up!!!

When I went to this company’s website — there were two options for contacting them. the first was by email the second was by phone. I needed a quote quickly so I called. The employee on the phone took down all the information he needed to provide me with an interpreting quote and this took about 5 minutes. He then proceeded to tell me that I needed to submit the request by email. He wasted my time and didn’t give me the quote I needed. I hung up and never submitted my request by email. They lost business from me and I was calling on behalf of a huge US language service company that would have been great for them to partner with. The reason is that they wasted my time and are conducting a poor customer service practice by not working with clients by phone.