Maple Leaf Taxi

Forced to flag a cab because TTC was down again yesterday. I lost my wallet with a number or important documents, credit cards and all my ID plus cash. The taxi driver drove to my house and left a note with his number. I called and he brought it to my work with EVERYTHING still in it. He could have just called the dispatcher and reported it but he went out of his way to help me. I couldn’t thank him enough!

Being a taxi cab driver is a spectacularly tough gig.
Not only do you have to deal with a cross-​section of characters from the underbelly of the city on a daily basis, but you also have to deal with the cold reality that your industry’s days are clearly and irreversibly numbered.
On a busy Saturday night, we mistakenly left a very expensive iPhone with a dead battery in a cab.
The driver of Maple Leaf Taxi cab #431 went above and beyond, out of his way to find us the next day and made sure that we received the phone back.
Once contact was made, he ensured that we were the rightful owners of the phone and that we were genuine in our pursuit of the missing property.
He didn’t have to do this.
We offered a finders fee, which he refused, because he just was a genuinely good guy.
If all taxi service was this honest and kind, the industry in the city wouldn’t be in such trouble.
A ‘wow’ moment from an unexpected place.

The worst taxi service in the city. Drivers are rude. I would never use them again. They should get 0 stars.

Wish I could give them 0 stars!!!
Had to be somewhere by 6pm. Husband called ahead of time to have taxi at our home by 5:40pm. Nothing. He calls at 5:46 and they tell him cab will be there in 3 minutes. Still nothing 7 minutes later. A taxi finally arrives by 5:59. 19 minutes late. When we were supposed to be at the restaurant!
Liars and incompetents.

I found this cab company by using the #TAXI service. They came fairly quickly but unfortunately our elevator in the building broke down and I wasn’t able to come down right away. I phoned to inform the dispatcher about our problem. When I got downstairs, our cab had left. The dispatcher rudely said that she would not be sending another cab and hung up the phone on me mid-​sentence. Needless to say, I will not be using this company again. You’re better off phoning Beck which seems to be the only cab company in the city with a semblance of good customer service.

VIBE
At first the ride was ok. The driver was minding his own business (that would be driver 3465). But when I was getting charged double half way through our ride, I had to question it. When a cab driver starts arguing about Kazakhstan it’s not a good thing.
THE RIDE
It’s getting increasingly frustrating and difficult to trust cab drivers in this city when a cab ride that should have cost $ 23 MAX was costing airport prices at $ 40 (from the east end to Shaw and Queen). The driver even rolled down his window to another cab to verify how much it would cost. When the other cab driver said «$ 20,» he turned to me and said, «He’s on your side.» He wouldn’t negotiate down from $ 40 so I got out of the cab immediately and started running.
He chased me with his cab into a restaurant and demanded his money. He would not leave the restaurant until he got his money. We had to call his dispatcher. He wouldn’t give me his name. I don’t think I should have paid anything but I paid for what I thought the ride was worth, which was $ 20. Unbelievable. Then he thought he’d bring his customer service to another level and decided to call the cops on me and after doing so, continued to demand his money. His dispatcher continued to yell at me (in the back of a fancy restaurant, mind you).
There are a lot of really douchey cab drivers who will try to rip you off in this city but this one was on an entirely different level. I felt unsafe at certain points and somewhat abused by this behaviour. It’s just not right.
OBLIGATORY CATCHY REMARK
I will NEVER take Maple Leaf Taxi in my life ever again because they hire drivers like this. Hailo now has my business because at least they make sure you have the name of your taxi driver. I went from watching the Boston Manhunt to being part of one (albeit slightly less dramatic).
This is why I’m glad I have Unilocal: so people know about experiences like this and can have justified customer service.