Mr Sub

I’m not usually one to review restaurant chains, but in this case, I thought it was warranted — the last review of this location is from 1.5 years ago, and I had a better experience compared to that 1-​star review during my visit yesterday.
THE GOOD:
— I went for a 12″ roast beef and cheddar sub on cheddar bread. I like to keep it simple: my toppings were red onion, honey mustard and light mayo. The bread was extraordinarily soft and fresh, and the sub as a whole hit the spot.
— With a can of Pepsi, my sub came to just over $ 10 with tax. 12″ is definitely the best value when you’re hungry — eat it all on the spot like me, or save half in the fridge for your next meal.
— This location has a liquor license! I don’t think is commonplace for Mr. Sub, but why not? (It’s 5:00 somewhere!) Domestic beers are $ 4 and imported beers are $ 5.
THE BAD:
— The interior isn’t anything to get excited about — a little dingy and rough around the edges. The leather seats in some of the booths are ripped. With that said, I didn’t have high expectations and it was still clean enough to sit down and eat.
— At 3pm on a Monday, only one lady was working the counter. A family in front of me ordered 3 subs as I walked in, so there was a short wait (5 – 10 minutes). I would hope that they have more staff during busier periods.
Subway is across the street from this location, and if I had to choose between the two, I would definitely vote for Mr. Sub. To me, the ingredients at Subway taste old and processed, and all of their subs start to taste the same. Mr. Sub, on the other hand, has the freshest bread and superior ingredients. That’s just my $ 0.02 — take it or leave it.

So I tried Mr. Sub yesterday. Canadian and all, I thought, why not switch a love brand (@Subway) and give the local guy a chance. I visited (3040 Danforth Ave, East York, ON M4C 1N2) and let’s say I will never try Mr. Sub again. Not only that, I frown upon those who do because of my experience at this particular location (parts makes the whole). The owner/​server was rude and unfriendly — not once did he smiled at the guest ordering from him. When it came my turn, he rushed the order and the worst parts has to be: 1. I ordered a 12 inch Tuna and 12 inch meatball, wanting 5 vegetables on it, and he said, «Only 3 — this is a sandwich I’m making, not a salad!». Add to this, 2. when I asked if I can have 2 particular sauces, he said, «Meatballs already have its sauces — why do you want more?» I still ordered because I believe the service might be one part, and the food, another. It ain’t so. The breads are stale, the vegetables are older and limited, and above all, no free napkins — seriously? This particular «customer service» explains why Mr Sub franchises are diminishing and dying over time. Here’s cheers to Subways for staying, «always fresh» and offering outstanding services.