Oliver Spencer

I’m surprised by the negative reviews as I’ve always had a great experience. I’ve purchased things on 3 occasions by 3 different sales people and each time I found the service to be great. They knew their Filson products (which is what I was there to buy) and were quite enthusiastic about showing me new products (one of which I was immediately sold on). Maybe I’m lucky, maybe you were unlucky, but I’m a fan of Oliver Spencer.
P. S. Get some Filson dog products in there, my pup needs to be fitted for a leather collar and leash.

Friendly helpful folk selling some the most cheerfully traditional casual menswear in the city. Lovely textures.

It looks like there are some great items in this shop but I have literally never experienced such insulting customer service. My friend and I popped in last week to find a gift for her family gift exchange. After a couple of minutes in the shop we were reluctantly approached by a sales associate (we were the only people in the store on a Sunday). He asked if we needed help and my friend told him exactly what she was looking for and that she had a $ 50 limit but wouldn’t mind spending a bit more. The sales associate did not know any pricing information and ended up showing us multiple items only to say «Oh wait that’s actually like double what you want to spend.» Eventually he asked for help from the other sales associate in the store and when he said what the budget was they both LAUGHED. His consensus was that there was nothing there for us.
It was clear that the sales associates were unfamiliar with the products and pricing and had absolutely no motivation to try to show us what they had or to get creative and find a way to accommodate us. My friend would have happily spent more than $ 50 had these sales associates made even a modest effort at genuine customer service. I would normally shrug off this kind of nonsense but being laughed at because you have a budget is pretty inexcusable. Needless to say I won’t be back and I’ll be letting people know to steer clear of this shop.

I like this store a lot for menswear, but mostly for their bags. They sell a lot by the brand Filson, and although I wish Filson bags would come out with a snap lock version rather than an actual buckled/​belt enclosure, this store still carries nice bags.
I am ignored all the time when I come into this store (save on one occasion where I think the owner was dealing with me), but I don’t mind being ignored… much.
If only they really stocked the range of Filson bags. I’d be more interested. They had no stock left by the time I waltzed in.

My family has been coming to this store for a year now and have bought suits and bags here. I never doubt the quality of the products here, and enjoy supporting our neighbour. But never have I been so offended by the employee working there! Not only was he trying to push his opinions on me, it was has lack of professionalism. Perhaps he was having a bad day, but he didn’t have to be so terribly rude to us. He basically chased us out with his pout and words. I’m a little asian female, of course I’ll ask for a lower price, and I’m okay with not getting the discount. I would have bought it regardless if you would have cheered up and not been so defensive and RUDE.
Terrible customer service from this one man. I will return when there’s another employee working.

Absolutely delicious menswear, the tailoring is beautiful and the pieces are refined, timeless and modern! My BF is a huge fan as well — which makes me happy.
Horrible womenswear — Oliver should just stick to taking care of the men because he truly does it VERY well!