One Love Auto Spa

Zero stars really. Scam operation. Bought Groupon, called 5 times to make appt and never received a call back. Judging by other reviews it seems this is one of their tactics in ripping people off. I’m sure it would have cost me a lot more had I actually got any service from them. Good riddance

Worst customer service ever! I thought this place was a joke. I purchased two groupons and made two appointments for Saturday morning. Our appointments were at 10 am. My fiancé got there at 10 and I arrived about 10:02. There was one guy working and he was arguing with my fiancé. He said I can’t take your cars you’re late. What do you mean late? He got there at 10 and I was 2 minutes late… wow. End of the world? He was so rude and refused to service us. Why? Oh probably because they has a third car arrive at 10 am to be serviced too. With only one person working. He even pointed to his «policy» and said see! If you’re late we can refuse service. Meanwhile the third car arrived AFTER I did and he took her. This place is a joke, no wonder they have to sell groupons. I returned mine. Don’t bother.

DO NOT GO HERE!!!
First of all they hit my car causing extensive damage and then denied that it was them.
Second, I had bought a groupon deal for a detailing package and then they tried to charge me an extra $ 70 due to excessive stains (which was some light salt stains at the driver’s floor mats).

This place is running a rather suspicious operation. They have a Groupon for $ 50 which is supposed to include shampooing of the floor carpeting. However, if there are salt stains, then the surcharge is $ 80 (all vehicles will have salt stains either during or after winter, and this is why someone would naturally purchase a package that includes shampooing)! They will not honour the service purchased through Groupon UNLESS you’re willing to pay the extra $ 80.
My experience was as follows:
1. Show up at appointment time
2. Staff arrives at the shop
3. Fill out an intake form, where I must write the Groupon voucher #
4. One of them looks at my car and tells me that my package isn’t sufficient so I should call Groupon for a refund
5. After I ask how much extra it would cost for them to do the work (since I wasted my time going there after all) they mentioned $ 80
6. I ask if I can call Groupon to make sure it’s refundable before leaving. However, they tell me I cannot stay in the shop because they have other things to do
7. They hurriedly leave the shop and lock everything up, literally 15 minutes into my appointment time
8. I call Groupon for the refund, only to find out they used the information on the form I filled out earlier to redeem the coupon without having offered any service!
The whole thing happened so quickly and fluidly that it truly appeared as though the staff never had any intention of detailing the vehicle. Everything seemed to go like clockwork in terms of denying service but not before stealing the fee paid for the Groupon! Fortunately, after explaining the whole thing to Groupon customer service, I did get a refund, but that was at Groupon’s expense and meanwhile I wasted time and gas going all the way to their shop for nothing.

Are these guys serious? The customer service is awful. I called to make an appointment SIX TIMES and was given the runaround from everything from «I can’t hear you, call back…» to «I’m going to put you on hold…» where I waited twice for over 10 mins. I called back yet again and was told I couldn’t make an appointment and when I asked why not, I was told there was no reason and was hung up on. Unfreakingbelievable!! l If this is how they deal with potential customers, I don’t want them touching my vehicle…

Bad part is that is took 4 hours to detail a small SUV, but the good part is that when we got our car is was shining and the interior was spotless. Had purchased a groupon and after reading the reviews I did my best to roll with whatever came my way. Brought my computer, had a movie I wanted to watch on Netflix, wore comfy clothes, scoped out a nearby McDonald’s — it was fine. I went into knowing that I was going to wait, but I was expecting a good thorough detail.
In the end, I really appreciated the time and care they took, it was one of the better details I’ve had, and for the price (Groupon + tax + overage for having an SUV) it was great. If you go be sure to plan for the timing and they don’t accept Visa only debit, and the machine doesn’t have an option to tip — so bring some cash.
And they are busy, so you can’t be late… there’s always another car looking to take your spot.

I guess technically I’m not in a position to give a review since I’ve never actually been there. I had an appointment though. I was early for it, and I waited outside their place in the cold for 30 minutes. I left and I’m not going back. I took a video of my phone showing the time, and me trying to open the door in case they try to say I wasn’t there or anything.
Garbage service.

it was my first time getting detailed and i used a living social deal. they have a nice little front lounge and staff were really nice. they let me get detailed even though i was late. i was disappointed that it was much more expensive than i thought it was going to be.
I got the promotional package. They didn’t really clean my trunk and it cost me an extra $ 40 to get a stain removed, despite the fact that the shampoo of the seats was supposed to be included.
I’d probably go back though bc they were super nice and my car smells great. I would just ask for details before you buy any deals.