P3 Car Care

For years I have been bringing my various cars to P3 Car Care at the Manulife Centre Toronto, and have generally been happy with the results. Unfortunately on Aug 23^rd this year, after a drive up to Muskoka with my nephew who was in from Montréal, I brought my prized European sports car there for a wash late Saturday afternoon. The owner who I have known for years was not there but I left my car with the employees. I watched the employee drive it into the wash bay as I was not sure if he was familiar with the start up procedure of my car, and because I am always nervous leaving the driving of it to someone else. I returned to pick it up an hour later. I drove home without checking as I have had good experience with P3 in the past, and parked it in my garage. No sooner did I exit my driver’s door that I immediately noticed what looks like 6 key jabs in a sequence on the left front fender. I was crestfallen. My car had just came 2^nd in a Concours event a few weekends prior, It remains covered in my garage when not in use, I look at it all the time, and during the day prior to bringing it to the car wash it was never out of sight. Therefore since these marks are in such an obvious location that I would have noticed previously had they been there, I could only surmise it was done at P3 Car Care, possibly by the employee who was unhappy with my watching him drive my car to the wash bay to make sure he knew how to drive it.
For weeks I pondered whether I should tell the owner or not, but finally about a month later I called and told him that I was not interested in getting any compensation from him, but I just wanted to make him aware of what happened. What I was extremely upset about was his immediate reaction, which was to deny that it was a possibility, using the excuse that they have «protocols in place» to prevent this from happening. Knowing that he was not even there when this transpired, and that his employees change with regularity, I found his response as an insult to my intelligence. He offered to look at my car if I brought it in for him to see, but after his initial response, there is no point in bringing it to him, nor would I ever trust a car to P3 Car Care again.
To make a blanket statement that it was impossible for this type of thing to happen is utterly ridiculous, especially considering his absence. The fact that I was willing to excuse him from any liability, and he responded in that manner regardless, should be a warning to anyone who is thinking of bringing their car there.