Pizza Nova

Always my go to place for some quick pizza. Delivery is fast and always fresh. Never have any issues with Nova!

My friend usually orders from this Pizza Nova location and never had any issues until the recent ordering. Since I was able to, I walked the block to pick up the pizza and upon opening the box back at the apartment, to our dismay half the pizza was burnt at the bottom. The crust was a little crispy, but for the bottom of the pizza to be burnt, one cannot consume that. It’s just not healthy or enjoyable.
My friend called customer service and was informed that another pizza will be ready for pickup in twenty minutes without charge to replace the first one. Since my friend is a regular customer, this was the first complaint. Therefore, No need to return the burnt pizza or show photo proof of the burnt pizza.
When I returned the second time for pickup, the friendly cashier was surprised to see me, but someone at the back, possibly the Manager, knew why I returned and handed me the pizza box. Before leaving, I checked the pizza because I wanted to make sure it wasn’t burnt. Half the pizza crust was a little crispy, but the bottom wasn’t burnt at all. What a relief!
I wondered if this location was even aware there may have been an issue with their pizza oven or were they hoping that no one will notice that half their pizzas were overdone? How many others have complained about this issue? So much for consistency for the franchise, but if you want quick and inexpensive pizza, this is it!
We were happy that customer service was apologetic and able to provide us a free replacement pizza, but the inconvenience of a second pickup when we’re hungry wasn’t pleasant. Thankfully the location was close by, but I was happy this wasn’t my local pizza place.

Great company with good core values too. Went today for the $ 4.39 medium pizza. $ 1 of which goes to support Variety Village. Awesome cause and tasty pizza too. Staff is ready and happy in spite of huge volume of customers today. Would highly recommend.

I made a Unilocal account specifically to comment on this place. I just ordered a slice of pizza here, and they literally had over 100,000 midge flies lying alive and dead all over their counter, on the floor, in the pizza window, everywhere. They were well aware of the obvious problem, were pretending not to notice it, and for some reason did not clean any of the alive flies off any of the surfaces. There were about 7 people working at the time.
I picked three flies out of my single piece of pizza. They should have been closed to deal with the infestation – instead, they were making pizzas and delivering them to your place. Embarrassing. Makes me wonder what else is going on at this place. Wow.

I ordered the Polini chicken with Honey garlic sauce and paid for Hot Sauce on the side. I brought the box back to my office and realized they gave me tomato sauce. Ugh! As vexing as that is, it’s not the reason for the review. I tried calling them to get restitution for tomorrow but it went to the switchboard. I asked the customer service chick for the store number and she said, «There’s NO WAY to get in touch with them.» I told her why I was calling and she was EXTREMELY snooty about it, «so you’re calling JUST because they forgot to give you EXTRA sauce?» I could feel her stupid eyes rolling. Then she put me on hold and ate up all my day time minutes! Now I’m out another few bucks! When she got back on the line she said, «they’ll expect you tomorrow.» What? OH will they now!!! I was like, «Didn’t you say there was no number to reach them?» Then she said «OBVIOUSLY there is, YOU just don’t have access to it.» Her sass levels were off the charts! Never have I wanted to reach through a phone and upper cut someone so badly. Oh, also the chicken chunks were large but then some of them were ridiculously small. I know shapes will vary but not THIS drastically. And it barely even matters cuz the polini was 50% breaded batter, 30% chicken breast and 20% stupid.