Pizza Pizza

This place has no consistency. Burnt! And no olive oil!

So an update after my little ordeal with Pizza Pizza…
So they message and call me offering me first a gift card to ‘compensate for the amount i paid and then some more’. I find out it’s a $ 25 gift card. I told them i had no problem with their offer but would still like an apology from the CEO of Pizza Pizza. They ignore my comment and have someone call me to get my address.
Then a few days later someone calls me and offers me a $ 50 gift card and ask for my address. Still no comment or update regarding my request for an apology from the CEO of Pizza Pizza.
I then get another call from the district sales manager stating he will send me Toronto Raptors tickets. He gets my address with no apology or update regarding my request for an apology from the CEO of Pizza Pizza.
I receive the $ 50 gift card in the mail with a letter… and of course the letter says nothing in the lines of an apology. The letter says:
«RE: Your Service Experience
Further to our discussion, thank you for contacting Pizza Pizza. We at Pizza Pizza pride ourselves on quality products and services, and we thank you for taking the time to contact us.
You are a valued customer and we sincerely appreciate your feedback. Thank you again for making time to contact us and please find enclosed the voucher we discussed.
Yours truly,
Pizza Pizza Limited
Customer Service»
So fine, i receive this letter. I wait for the Toronto Raptors tickets to arrive thinking that maybe there’s a letter with an apology. A few days later I get the tickets in a white envelope with NO letter or any acknowledgement of the situation. Side note: I received 3 tickets to a Sacramento Kings game seated up in the furthest part of the Air Canada Centre. Another side note: who wants to be my third wheel?
So tell me what is wrong with this picture?
1) I get offered barely an amount that was worth my time and effort for this complaint — $ 25. Instead they up it to $ 50 thinking that i’m still going to come to Pizza Pizza.
2) I receive a generic letter with no apology and not personalized by any specific person at Pizza Pizza. Just ‘Customer Service’.
3) They offer me Toronto Raptors tickets to a game that no one goes to and with tickets that no one wants to sit in.
4) Last and most importantly, after all the chances they had they had not acknowledged anything about my request for an apology from the CEO of Pizza Pizza Paul Goddard.
So with all this being said, i’m soooo not done. I want Maple Leaf Sports & Entertainment, Toronto Raptors, Air Canada Centre and everyone else involved with this brand to know who they have partnered with and how they are treating their customers and fans.
Further updates to come.

As this is the only pizza place within walking distance I will admit frequenting this place more then I would just based on the food itself. The pizza is fine and when delivered arrives in timely fashion. My concerns mostly involve actually visiting the storefront, these guys are sad, like depressingly sad. There also should be more interaction after I order a slice and they say they are out… you’re out of pizza? Are you going to make more? Can I wait? Did you not think to make another pizza after that last person ordered the last slice of that flavour… like hello? You just told me you were out of pizza at a pizza place… wtf?

Their new cook is amazing. The pizza tastes great. They don’t burn it like the last cook. And they make the crust so thin and crispy. They have really improved themselves. And the French fry portions got a little better. Box isn’t quite full yet but it’s better than before.

Pizza is hard to mess up but they did it anyway! Uneven crust thickness and little sauce… Plus unfriendly service…