Priority Plumbing

Adam T. is a courteous and skilled plumber. He keeps you informed of your options as a client, he and gets the job done!

Had a 2″ drain cleared Monday. Plumber arrived within the time frame and fixed the blockage.

Absolutely amazing! I called priority plumbing because my kitchen sink was fully clogged. I had tried everything to fix it myself. The plumber Kyle was great and very professional and understanding. It’s safe to say my sink now drains better than it ever has. I will definitely recommend priority plumbing to my friends. Thanks a lot for the help guys.

Kyle and Brandon were very professional and helpful.
They explained the problem and proceeded to fix it.

Manager did reach out to try and make it better, which is much appreciated and shows they do care about customer service and reviews. I would try them again in future.

Austin was the service technician that came to fix a running toilet, replace the main shut off valve and fix a rocking toilet. I ended up replacing the running toilet because it was 16 years old, he was able to provide me with a few options because he had a few new toilets in his truck.
Austin was very courteous and was able to provide me with a price before he started the work. He ran into a little difficulty with repairing the rocking toilet and had to replace a part that I was not quoted for, he provided me with the new quote immediately.
I read some reviews stating that Priority Plumbing is overpriced, I cannot comment on whether this is an issue, I called around and the prices appear competitive to other plumbing companies. If you can do it yourself, that’s great; however, many of us can’t.
I would definitely recommend Priority to my family and friends. The service was fast, the next day and the service was courteous.

Great courteous and professional service from Kyle and Greg.
Arrived on time, inspected and explained thoroughly the specific plumbing issues and options before starting.
Would not hesitate to recommend them.

I’m sure everyone and their needs are different, but I can’t agree at all with the negatives here. Unbelievably responsive, super professional, very thorough, and provided options for solutions to the problem. Maybe not the cheapest (no idea there) buy I’ll pay for reliability and great service… And no, I was given no incentive to write that. Despite review rumours otherwise.

We had a couple of plumbing issues and were about to start a pretty major renovation. Kostis P. and Kyle came out to our house to take a look — they did a thorough inspection of the plumbing, addressed the problems we had and gave me a break down of each job and what it would cost, as well as some suggestions on future work we might need done.
They provided us with a number of options and explained what each would entail, and the cost, and then asked us to think about what we wanted to do — I never felt pressured into any of the work they suggested, and found them to be personable and relatable, and most importantly, they never talked to me like I was a «girl» … which I find to be a problem at times, with some trades.
We agreed on the work to be done, and they got started. As our home is 100 years old, whenever you start a job, it becomes a «can of worms» situation. Kostis and Kyle discovered that our main connection to the city was lead, and suggested we have it replaced. My husband and I discussed and agreed that this was the best option, and within a couple hours, the crew arrived to assess the situation and begin work, which was completed in about 24 hours. When they left, my lawn looked like it had NEVER been touched, though a 6 foot square about 6 feet deep had been dug only hours earlier.
Once all of the piping had been replaced, Kostis returned to complete his portion of the work. I found him as lovely and engaging as our first meeting, and his work was efficient, quick and neat.
I would never hesitate to call Priority for any other issues, or to have our plumbing inspected whenever we undertake a new renovation. Great service, respectful employees and a job well done! This is certainly not the cheapest plumbing service around, but, with Priority, you really get what you pay for.

My bathtub was slow draining and finally clogged for a few days. I called Priority Plumbing and they promptly scheduled a technician to come to my home. Kyle was chipper, informative and unclogged the drain as well as giving me tips to prevent future clogs of all my drains. I think the price was reasonable especially since they charge by service rather than by the hour. I’d call them again if I have another plumbing issue.

Greg T? Yeah, he’s the best plumber in the city. Not that I’ve tried that many other plumbers, but I can’t imagine it getting any better.
We had a clog in our basement and a new baby at home. Couldn’t use any of the plumbing till we had it checked out. It was nasty. He got here quickly, checked it out with the camera, and cleared the problem up same day.
He explained everything very well in a «No stupid questions,» approach. As a new home owner, I had many. He’s clean, organized, fast, friendly and honest.
Greg T 4 Lyfe.

Earlier this year we had some plumbing work at our place of business that needed to be done and we called Priority Plumbing. At the time, I was unhappy with the price and quality of the work and I complained here and to management there. We could not resolve the disagreement at that time. More recently the owner Austin took time to write me and ask if I was open to getting things resolved. Coincidentally, I was having another problem, this time in my home. I invited Austin to come out and make the repair, but without charge. He was quick to accept the opportunity to change my perception of his company and he helped set up an appointment. One of his team arrived at my door. He was polite, professional and took time to fix the issue and test that it was working properly. While he was there, I asked him about another issue and he was glad to look into it. 10 out of 10 on his work and professionalism. Austin then asked if he could send another of his team out to inspect the work done at our business and make any repairs necessary. I agreed and another very professional and competent plumber visited us that same day and made a repair to the work that was previously done. He too gets a 10 out of 10 for his work and professionalism.
Austin has made a believer out of me about Priority Plumbing, him and his people. Thumbs up and thank you Austin!

Upon using this firm a second time, I found that their specials are really for first time customers only. Once they have you in their system, the price in my case tripled.
I would no longer recommend them.

My mom doesn’t use a computer and she called me and asked to make a review for Priority Plumbing. One thing I know about my mom is that she is a hard person to please and nobody pulls the wool over her eyes. So if she tells me that Priority Plumbing took care of her, then I know they did. If your mom asks you who call for a plumber in Toronto tell her Priority. They made my mom happy, which I have been trying to do for years.

Terrible, terrible, terrible. Called yesterday, made an appointment for last night between 5 – 8. They called at 7 and said they had an «emergency» at another customer’s and would need to cancel. So much for my «emergency» & for «Service today or you don’t pay». Rescheduled for 8am — was assured it would be 8am, only traffic may slow that down 5 or 10 minutes.
9:00 shows around, no one. Called in, was told he left at 8:30 and should be there shortly. 10am he gets here (I’ll note that they offered to conditionally wave their $ 49 service fee because I complained a lot).
Gets here, takes one look at my tub and pulls out his price book — tells me $ 480+taxes to change the cartridge. $ 480! Even tells me that he’ll throw in the new cartridge (of course you will, they’re free with a lifetime warranty — which he told me «oh no they’re not free, no warranty on those, etc» yeah bud, they’re delta, they are free, but that’s besides the point because I HAVE ONE in my hand)
I tell him I’ll pay him his $ 49 service fee (which wouldn’t be waived if I didn’t get the service) and to hit the road — he then starts into a spiel about how he can negotiate, etc. I tell him $ 170 was my max. He contemplates, wants $ 200+. We agreed that he could leave — but not before he started asking me «how long are you going to stay here?» and telling me my faucet was «OK, but could be better» — if I wanted a better one he could help me out — uh, yeah, thanks but no thanks.
I have already turned the water off, got the new cartridge, and have everything ready — literally all that is needed is the handle removed, swap the cartridge, then turn the water back on. He’s going on and on about how it’s probably rusted and he’ll need to change the handle, etc. Just felt slimy & shady.
Not interested in giving my money to a company that operates like that — up-​selling on things you don’t need, overcharging & under delivering. I have another plumber coming that is charging $ 85/​hour, will show up on time, and won’t make me feel like I’m buying a used car. I bet dollars to donuts that it’s done for under $ 200, not $ 480+$ 49+taxes.
This company is the monster cables of the plumbing industry! I’d rather take the $ 60 loss of the servie fee then get screwed over on the rest. Also, beware of the 10 star reviews — they offer a $ 10 gift card to anyone that posts a positive review.
Note — I’m from Toronto, but signed up previously to Unilocal in Fort Myers FL