Proveer

I started with Proveer (formerly East West Plastics) in Calgary where the service was always excellent. Since moving to Toronto I haven’t had a great experience. The Toronto location is clearly much busier than the Calgary office, especially since they seem to act as a distribution centre for the other locations across Canada.
But still, in the 4-​years of dealing with them I have only been able to get ahold of the sales rep assigned to me once. That was after I withheld payment for an order I placed until a sales rep called me. Amazingly, I got a call within a few hours. That was two years ago. I have never heard from anyone since and I never did get the updated pricing list I asked for. This tactic of withholding payment, which was a last resort for me since nothing else seemed to work, caused me to lose my credit They did this over $ 100 which I paid immediately after the sales rep called me. To this day they still refuse to reinstate my credit even with them agreeing that it was their terrible customer service that caused all of this in the first place.
Now I get that I’m small potatoes. I order very infrequently and my purchases aren’t anywhere near what they used to be, nor are they close to what everyone else is ordering. You would think though, that getting an updated price list once a year wouldn’t be too much to ask for.
Unfortunately there aren’t a lot of other options for what I need so I begrudingly continue to use these guys.