Public Storage – Toronto

Very friendly staff always a smile and very helpful, very clean place.
Highly recommend it.

Avoid this location if you can. Firstly, the building is not well cared for. It’s dirty and there are mouse droppings in the lockers. Secondly, the customer service is awful! The staff are rude, condescending and confrontational. Once you have paid the rent, they could care less is you are happy with the facilities or the service.

This storage space has a great location, being right on Keele. It is also very affordable considering it’s proximity to other, more expensive storage spaces.
What this place DOES NOT have are several things:
— DOLLIES — have you ever tried moving an entire trucks’ worth of heavy contents without a dolly? This place has NONE! You will have to carry it all the way to your locker with your own sweat and tears. God help you if you have no one to help you with that hide-​a-​bed or dresser!
— ACCESSIBLE HOURS — as of April 1, 2012, you will not be able to access your storage space between 10PM and 5AM — AT ALL. If you need to get something that is there at midnight, forget it.
— reliable elevators — I went in on the 2^nd of the month (busy moving time) and the elevator closest to my locker was broken. I was told to load in at the elevator on the other side of the building then carry my stuff all the way back around — without a dolly. When I returned two days later, hoping to find the situation improved, the elevator was still broken!
— another thing about the elevators — there is no service option to keep the doors open, so that while you are loading your stuff, the door will repeatedly close on you. They are also very heavy steel doors that you have to wrestle with to force them open again. Not very kind if you are trying to load in a big piece of furniture or have an improperly placed body part in the way — not to mention making marks and dents on your belongings.
— finally, this place has NO CUSTOMER SERVICE. When I brought up these issues with the man working there, he didn’t care at all — when I suggested getting sandbags for people to use to prop the elevator open, he told me to use one of my boxes/​bags. If I was moving in just big pieces of furniture, I told him, I wouldn’t have any bags.
Needless to say, I am moving out as soon as possible — do yourself a favour and go to PLANET STORAGE down Dupont street! Their customer service is AMAZING, and they have several dollies by the elevators — the difference is huge, you’ll see it is worth every penny … and for the distance, the price is not that much more expensive …