Rapid Rooter

To put it bluntly, these guys are crooks. My wife called to have them replace the hot/​cold water taps feeding our washing machine. They showed up and convinced her that there was a smell caused by sewer gas and that a P-​Trap was required. The smell, was actually the stale water/​detergent in the washing machine we were replacing. Not knowing any better, my wife agreed. She also had them look at a water pipe in our garage that had burst over the winter.
The plumber (driving a Rapid Rooter truck) was there for less than 45 minutes, replaced two hose-​bibs, installed a p-​trap that we didn’t need and replaced 6 inches of copper pipe, for this they left a half-​filled out bill and tried to bully wife in to writing a cheque for $ 2,300. When she refused, he begrudgingly agreed to accept a credit card for this ridiculous charge.
When I got home and called them to follow up on this ridiculous amount, the guy who answered the phone tried to convince me these were industry standard charges for the work done, ignored the fact that we didn’t actually need a p-​trap installed and promised he would send a detailed line item bill, which of course never happened.
I’ve had this job quoted by 3 different plumbers since, and not one of them estimated more than $ 400 for this entire job.
Again to put it bluntly, these guys are crooks who will take advantage of a woman who doesn’t know any better.

I am writing on behalf of my parents who recently contracted with an organization known as Rapid Rooter in Toronto, Ontario (Canada). On Thursday January 3, 2013, a representative from this company visited my parents’ home. What we thought would be a simple P-​trap repair/​replacement became a $ 1485 debacle. My sister and I feel our parents, senior citizens with health issues including recent diagnoses of early onset Alzheimers, were taken advantage of.
On Friday January 4, 2013 my sister called the company to question the $ 1485.00 repair bill. The invoice was all but illegible and we were looking for some justification of the charges as they seemed quite high for the work done. Her call was not returned that day.
My sister called again on Monday January 7, 2013. The man who took her call would not answer questions or provide his name. He became loud and belligerent when my sister advised him she would seek police assistance. She did speak with an officer at 43 division and was told the exorbitant charges notwithstanding, a fraud had not technically been committed as my mother did sign a work order. Be that as it may, we believe Rapid Rooter takes advantage of the elderly and the vulnerable. Attached is a link to some online testimonials of other peoples’ experiences with Rapid Rooter.
I am posting this in order to prevent further unsuspecting, GTA residents from becoming victims of these predators.
Unfortunately, this site would not let me post a ZERO star rating!