We gave them a vehicle wrapping job, and they had to redo the job 3 times and still was not right!!! Every time I had to deal with different person and go through the same story over and over again! They are indeed a professional copy centre and far beyond being a large format marketing and advertising centre. DONOTGOTHERE!!!
Abby R.
Rating des Ortes: 1 Toronto, Canada
Reprodux really reproSUX! Good lord, what is with them? They are perfectly pleasant but that does not make up for their shiteous customer service. On Tuesday I took a poster in to be matte laminated, and they told me to come back the following day at lunch. So — I did. Not ready. Fine, they tell me to come back in an hour. I give them 4 hours — come back, still not done. They then tell me they can laminate in shiny for me — at which point I tell them that I could have done that service in my own building, and I came here specifically for the matte. They apologize and tell me they won’t charge me as they feel really bad — come back tomorrow they say. I give them a few good solid days to get it done(mostly b/c I was really busy, I am at work after all) and come back on Monday. Finally — it is ready! I went to pay my $ 8.50 bill(apparently, they forgot about their free offer) with a $ 20, and they did not have change — that’s right, apparently they did not have $ 12 bucks in their till. WTF? Seriously? I then stand there while their little counter monkey scampers off to go get change for 10 mins. Really? All that to get something laminated? Boourns to that I say!