Revolve Talent

After spending more than two weeks trying to book an appointment with them, I gave up and contacted Groupon for a full refund on the deal I purchased.
I purchased the $ 99 Groupon deal at the end of November hoping to get some nice photos taken for the New Years. They have a nice website which allows you to book appointments online without calling or emailing. However, only Monday appointments are available to Groupon users and if you want your appointment on a different day, you have the «anytime» option for $ 149. Since I prefer having my appointment on a Saturday, I decided to go with the «anytime» option thinking I could pay the difference. It wasn’t clear on the website whether I could even do that so I called to confirm. The owner picked up and suggested that I stick with the Monday options as it’d be too inconvenient for his makeup artist to come downtown just for an hour and a half if there are no other appointments that day. Plus he said he was on the street and was unable to do anything for me right away. He also suggested I send him an email instead of booking online so he could provide me with available time slots. So I did. Days later, I received an email from him telling me to book online. At this point, I was already starting to feel really uncomfortable considering I had already paid money in advance but couldn’t even book an appointment. I communicated with the him over the phone (after calling a few times with no answer) again as there are no available appointments showing online. He said they got last minute cancellations all the time so he would get back to me on Sunday if someone did cancel. I waited till Sunday and no response. So I called him once again to find out. The answer was that he was doing grocery shopping and was unable to confirm anything but would send me an email after. Note that this conversation took place on a Sunday afternoon. Even if there was a cancellation the next day (Monday), I wouldn’t have time to do it as I needed to prepare. I simply couldn’t deal with all of this trouble and unprofessionalism any longer so I contacted Groupon for a full refund. Luckily the lady was kind enough to offer me the refund even though I’ve missed the deadline.
If the owner was somewhat professional, I would still like to get my photos taken. Unfortunately, there was no professionalism nor customer service.