Rogers Communication

Just got a tv/​internet bundle installed this past weekend. They gave us a very competitive compared to the company we were currently with. The install was quick and the gentlemen that did the install was nice. There were a few issues after he left, I was on the phone for up to 2 hours for tech support for tv and internet, but once I got to a person they were very courteous and apologized for the wait, which was probably because it was a Sunday afternoon, or that they don’t sub-​contract their customer service like other companies. They resolved the issue quickly. I was under the impression that one of our tv boxes would be pvr, which kinda sucks because the price is different. So far we are happy with the services, the included shomi is great. Will update review after a couple of weeks with the services.

Rogers decided I use a Telus tower in the place they sold me the phone to use it in (Tofino), and restricted me to Rogers towers only, which ended my cell phone service. But, it didn’t end my contract.
So they sell me a phone to explicitly use in Tofino, then turn it off, then demand payment. Signing a contract for a service with this company is dancing with a devil that would literally eat you for a dollar if it thought it could legally get away with it.

I believe the company is due for a name change. «ROBERS» will be more suitable. Complete over priced services with beyond poor customer service. Stop stealing peoples hard earned money. There will be a day your company will crash, we hope its soon. Enjoy our money ROBERS… Karma

Internet down for over a week in downtown Toronto while paying the highest rates in the world. How does Rogers continue to have such a strangle hold on the market!

This is a really bad place to get your phone service. Be sure to review your bills because they over charge things by «mistake» and you will have to call in to correct it, especially for roaming service you never used. They make you wait for hours and once you get a hold of somebody they mostly cannot help you but to transfer you out, and whoever picked up would likely to transfer you out again until you are disconnected. Bad customer service, each rep says their own things that conflicts with each other. Get out as soon as my contract expires.

Rogers — you and I have a love/​hate relationship. You provide service for the necessary evils in our lives and I have been w you for 14 years. Currently — 2 iPhones and an iPad.
You’re brutal when we get in fights but for the most part you’re alright.
I am happy with my plan and am a well informed consumer. I know what else (and who else) are out there and you’re still my choice.

I get 3 whole voicemails and 250mb of data for 75 $/​month. Thanks Rogers!

Rogers Communications Took Care Of My 84 Year Old Mother!
My mother had a problem with her bill and I emailed their corporate office and was referred to Alana H., Case Manager, Office Of The President who was able to call me back on the Very Same Day to address the problem and/​or concern and Solve It!
I personally want to Commend, Thank and Recommend Alana H., Case Manager, Office Of The President to any customer who is having a problem or an issue with their service!
Thank you Alana for taking the Time Out Of Your Day to assist my mother and I!
You are the Best!

They are nothing but fraud. I got a call for a rogers marketing and offered a decent cable TV service but when they installed it was nothing as agreed. When I called them they told me that I have requested for this service. They wanted me to pay for something which is available free. Luckily I had recorded the conversation otherwise they would have make me pay for a service which I had installed for 20 minute. Be warned they are fraud.

You know those people who start by saying I wish I could give 0 stars? Yeah, I now understand that thought process. Rogers is the prime example of what NOT to be in a corporation. They are nothing short of a bully. Rogers scams all of its customers, locks them into sneaky contracts, bills incorrectly and will not fix it if you call them, horrible customer service and always service interruptions.

NEVER IN MY LIFE. NEVER. NEVER have I encountered a more insidious corporation. I’ve lived in multiple countries — all telecommunication companies are scum — BUT ROGERS takes the cake. Constant lies, excessive mistakes, over charging, billing errors, THE WORST customer service I’ve ever encountered. I could fill a novel with the 1 year of service with them. I don’t need to go into the details of my particular situation, because by the looks of it, EVERYONE has the same things to say. They will literally promise one thing, and then deny it instantly thereafter. I’ve recorded conversation, taken down names, employee details, everything — to no avail — it’s their word against yours.
In a dream world, a peoples movement join together to take down such a disgusting company, but alas I don’t see that happening, so in the mean time I’m just going to resort to small, petty revenge acts, like pooping on their front lawn. At least I’d lose calories that way.

I have been a Rogers customer for over ten years and I have had tonnes of issues. The reason why I am giving them a semi-​good rating is because I believe that most telecommunications companies will have issues. My grandma has been with so many companies and for some reason she ends up switching. She switches so often and it is exhausting for me because she makes me either research the company or call them. She has been with Bell multiple times and lord help my soul if I have to call Bell. I have lost it like I didn’t even know I could, turning into a foul talking demon. Bell customer service is truly the worst. Recently, we decided to try Primus at my house. Wow… that was a nightmare that I couldn’t even imagine. I will spare you the details because this review is about Rogers. During that traumatic period, Rogers was able to keep our internet connection when we were set to cancel the next day, when we called just the night before the cancellation. Essentially, those experiences made me appreciate Rogers more. Over the years, I am grateful to Rogers for honing my negotiation skills, assertiveness, and exercising my ability to remain calm in unfortunate situations. If they are at fault, I call them with a stern attitude, and it gets the job done. We recently switched back to Rogers for home phone and internet, and I also upgraded to a new phone, while getting a better plan (this took time… about 2 months speaking to different representatives, depends on who you get). I now have a fantastic, cheap plan, and was able to wave my early contract cancellation that I had with my old phone, while upgrading to a better phone and signing a new 2-​year term. Having negotiated everything in advance, I had a mild heart attack when I saw that our bill was 485 when it should have been 200 (including the 100 that I was to pay for the new phone). I printed the 16 page bill, highlighted all of the errors, and called them in confidence that I was going to get all of the charges reversed. This is important. Be confident and positive. There were many errors on the bill, and a couple of charges that were legit but that I was not informed of, so I asked for those to be removed as well. I asked to speak to the manager right away, but the customer service representative asked if she could help me first. And she did. She was fantastic, kudos to her. Essentially, the way their billing system works resulted in errors, but luckily, there were notes for some of the charges, so it was easy to reverse those (Tip: When discussing something important with an associate, make your own personal note of the date and whom you spoke to for potential future needs). Due to my acute negotiation skills from years of being a Rogers customer, I was able to easily convince them to remove the other fees. To be honest, I was not going to take no for an answer. Fee after fee was removed, and my bill went down from 485 to 201 (including $ 100 for the new phone), and that is for internet, cable, home phone, and mobile. I must have tougher skin from being a Rogers customer (an important life asset, thank you, Rogers), because I did not find the call stressful. However, you have to be a detective because those bills are sometimes hard to interpret. They now have an upgraded online system where you can see your new total for the bill online. Another tip, if you do not have unlimited data or talk, monitor your usage online so that you can make sure you do not go over and that if they overcharge you, you can throw it back at them (take screen shots of the usage if you have to/​if you have had an issue with this).
Also, whenever I have had internet connection issues (rare) I have called Rogers and they have been able to quickly resolve the issue in a matter of minutes. I find that the customer service is generally good. Their technicians are fantastic. I do always compare Rogers to Bell, because Bell makes me want to rip my skin off, and I appreciate them more as a result. Rogers also has excellent reception, and our internet connection is finally good and has been for years (at one point we had to change our modem like 4 times, years ago). I suggest you go with Rogers if you can get a good deal, but negotiate, and stay on top of your bill for «wtf is this» charges, which are bound to happen, but I feel like they do with some companies (no company is perfect, and there are drawbacks to most), and you can get them reversed. Show them who is in charge.
P.S.
1. We used to have issues with «exceeding our internet usage» every time they had a technical switch over in the way they track data. When this happened, everyone my mom worked with that was with Rogers had this issue. Track your usage, and stay firm that you did not go over by referring to your past usage.
2. My mother was a victim of fraud, because at the end it turned out that a Rogers employee stole her identity.

very unsatisfied with the value associated with this service. Its too expensive for what they provide, and its time to go elsewhere. Enough is enough. Not to mention they keep changing the channel selection without notice and the internet seems to be getting slower day by day and its getting on my nerves.
Its time to try another provider. Not Bell though, they suck too.

This company sets a new low in appalling customer service. Rip off prices, overcharging for everything, poor intermittent service… The list goes on.
And the biggest problem; their only rival of any note is equally as uncaring and apathetic towards their customers.

If I can give them a negative star I would. This is the second time they’ve messed up my invoices and I’ve had to fight with them to not disconnect my service. The last time, they guy realized he had made an error in the billing dates and they invoice was actually not due until the end of the month. This is after 12 calls per day starting at 7:30am-11pm, and a notice of disconnection. Invoice was paid, and they sincerely apologized, whatever things happen.
Came home today and there’s another letter on my door and I’m like wtf?!? I had just paid them in January and even called them to assure that everything is ok, once again, CSR looks and says, «yes, everything is in good standing, you have no issues.» Call them and they say, «oh sorry, he made an error and you do have an outstanding balance of $ 274.35, which needs to be paid ASAP as we are disconnecting you tomorrow.» I reply,” Ok well I called in and I was advised that everything was in good standing. May I get an extension until my next pay period?” Javier says, «No,
it’s due today and we are cancelling you tomorrow».
Ok guess I’ll take my business elsewhere. Paying today and hauling my shit to your kiosk tonight. Bye bye Rogers! It has NOT been a pleasure having your service!

Whenever you need to deal with Rogers (and most people would rather have the flu), this Rogers location at 333 Bloor East called the «Rogers Campus» (they are so cool, aren’t they?) has THE WORST CUSTOMER SERVICE IMAGINABLE.
I really try to say something positive, anything, but it eludes me.
Their managers are, and this is HILARIOUS considering that Rogers has a notoriously abysmal rap for customer service (I think recently they had to bring someone in at the Exec level to improve Roger’s customer service issues!) are absolutely inflexible and SO SO INDIFFERENT TO ANYTHING YOU SAY, AND DONT GIVE A CRAP; they are rude, they have no power (or won’t help) to help Roger’s many years of loyal customers at the store level. Absolutely no budging, no incentive to keep you at Rogers.
Their CSRs are generally floating around the store, knowing little about the hardware of phones AND EVEN LESS ABOUT YOUR BILLING PROBLEMS.
I dare you to go ask one of the people on the floor a specific date related question (when did this phone plan kick in, or how much data have I used on my iPhone) — dare you! 99% response? «Sorry, our system can’t see that information» and this from a multimillion company that I think runs Windows 98 or some sad software that tells you nothing about your account.
After years and years of having little choice but to deal with either Bell or Rogers, the common adage I hear is «Bell is really stupid, and Rogers is pure corporate evil», and THIS LOCATION is the epitome of the worst client service I’ve ever had the misfortune to deal with.
Sorry. I tried to think something positive. I’m… At a loss and oh I try so hard to have a balanced review.
This location at 333 Bloor E. of Rogers stores is a DISASTER.

So did I mention how much I hate Rogers?
Bunch of scam artists.
When I signed up for my wireless contract over a year ago, the guy @ Rogers said I would get a text message to let me know when I was at 75% of my data usage, then another one at 90%, etc…
Just received my bill and I’m being charged over $ 120 in extra data usage. Didn’t get any messages telling me I was going over, of course! Rogers rep said they no longer do text message notices as of 2 years ago and there’s nothing they can do except transfer me to the credit department to arrange a payment plan if I’m unable to make it in full.
Ummmm yeah, how about you go screw yourself.

Me: Here’s what Wind is offering me for $ 40. I’m currently paying $ 60 for almost none of that. If you can give me what Wind is offering at $ 60, I’ll stay.
Rogers: Okay let me check what packages I can offer.
On Hold
Rogers: For more money I can offer you less than Wind? How about that?
Me: How do I cancel with you guys?

This is really a 2.5 star review but it combines two different aspects of their business.
Kudos to their technicians… the ones you deal with in your house face-​to-​face. You’re given a timeframe as to when they will show up and they generally arrive within then. They do what their supposed to but I’ve found they also go above and beyond. They fixed one problem for me recently and kept other potential problems at bay (i.e. replaced cables that were over eight years old with new ones free of charge).
Groans to the reps you have to deal with on the phone. There’s the odd one that impresses you but for the most part, calling their job «customer service» does a disservice to the other organizations that actually do provide you with good service when you are speaking to them on the phone.
At best, you get your call answered and what you want done but quite often, they make it seem like they are working with Commodore 64s. Accounts are not set up properly, you get billed for equipment you don’t even have or services you didn’t even order (nor have) and when you want them fixed, there is zero explanation or apology for why it happened in the first place.
The worst occurs when you need something done that could span more than one call. You hope that notes are left on your account so that you don’t have to start over again explaining your issue to the next rep but I don’t even think their systems are capable or storing information other than your bill, your services and most importantly (to them) what you owe.
Sadly, the best alternative is not to have any kind of cable television which won’t help if you like some specialty or sports channels.

I can’t say enough to dissuade people from going with Rogers for their telecomm needs. I’ve seen it time and again with my previous contracts and friends’ services.
Astronomical bills. Who-​Gives-​A-​Shit service. Contractual nightmares and irregularities.
If you want that You’re-Just-Another-Number feeling, in addition to that What’s-This-Other-Charge question with each bill, go with Rogers.