Sephora

Worst experience ever. The sales girl was so arrogant. She literally gave me a judgemental look maybe because I didnt put on too much makeup like they did. What she said is offensive. It happened last day. The girl with red lip and curl hair. I dont know if the manager is gonna see this. As VIB, I’ll never shop here again

I asked for a sample of Drybar’s Blonde Ale because it had been recommended by a DryBar stylist and some friends with purple hair. I have dark blue and purple in my hair.
The two sales girls were extremely abrasive and adamant that it was only for blondes. When I tried to explain why I was interested, they kept saying in unison, «It’s is not meant for your hair. It is meant to keep blondes from getting brassy.»
It was an absolute production. Those two chicks made it obvious how much they hated their jobs. One was blonde and middle aged. The other was chubby and angry.
I was so excited to visit Sephora until I came across those two.

After a less than ideal experience with the cash staff at Sephora Eaton Centre, I decided to give it a second shot by visiting a personal beauty advisor there. Boy was I blown away by Shyam! He was incredibly knowlegable and considerate of my skin care and makeup needs. He explains everything before he does anything to my face, and constantly asked me if I had any questions. I highly recommend the PBA sessions to anyone looking for professional advise on beauty and skincare routines — and Shyam is definitely the guy to ask for when you do! Needless to say, I am returning next week to Sephora Eaton Centre to see Shyam for the third time. However, I am still finding the staff working at the cash registrar to be lukewarm towards customers in general, thus I am giving this location 4 stars overall.

I rarely find myself leaving this Sephora happy or impressed. I was served by two different associates, one of which was a permanent staff member (I know because she was wearing the Sephora dress), and the other was a seasonal. The permanent staff member was surprisingly quite unknowledgeable when it came to shade-​matching my skin. She was clueless when it came to using the Color IQ system. She did not know what to respond when I asked her about this popular foundation. It was quite awkward. The seasonal staff fortunately took over and poorly matched me with the foundation I was interested in. Additionally, I found she was very blunt and judgemental. She did not smile and did not look friendly whatsoever. I honestly didn’t feel comfortable nor like I was in good hands.
From now on, I’ll probably just stick to shopping at the Scarborough Town Centre Sephora location. Their service and product knowledge is far better. It’s disappointing as I would expect way better service from Eaton Centre Sephora, especially since it is the flagship store :/

I love Sephora due to what they sell but shopping there can sometimes be a nightmare!
They have like a billion staff working at once but they’re all kind of specialized to different areas of expertise and 99.9% of the time I ask somebody for help they send me to someone else.
Sometimes you have to wait a while to actually get helped which I get because it’s ALWAYS busy! But at times I feel that they lack communication in letting you know what their deal is. For example, the other day I went in and told a girl I was interested in a new eye pencil and had been suggested the one by Too Faced. She walked me to it and then started walking away! I was so confused by this because I totally wanted to try it and ask more questions and even compare it to other products! She walked me to the mirror and helped me sanitize it and left BEFORE I put it on! Well I ended up loving it and buying it but no thanks to her! Maybe her job was greeter or something, I don’t know but TELL ME! Offer me someone else, anything! Really really really awkward. Sometimes if I need to replenish one of my products I’ll go to shoppers beauty boutique if they carry the brand– much quieter!
There was a very helpful girl working though, I was picking up a concealer I had ran out of but wasn’t sure exactly which colour it was. She was very helpful and looked me up in the system and was able to tell me the colour by looking at my last purchase of the product. Bless! No more phone calls home to mom and dad directing them to where the product is in my bathroom to get the colour!
If I could make one suggestion to Sephora it would be to do name tags for their employees which specify what they do… it would save a lot of confusion!
I’ll still come back because I love it, just kind of irritating sometimes.

CROWDIEST PLACE I’VE BEEN TO. Staff will attend to you as much as possible but seriously the place is too packed and i can barely shop properly. If someone asks me, i’d rather go to shoppers if they also carry the brand i want. Cheaper and less crowded.

I just wanted to review this location for the great customer service it gives at the cash register. It is one of the larger stores, not to mention one of the busiest, being in the Eaton Centre. On the regular, the service varies on the floor. Usually I never find anyone who can help me, or even pass me off to someone who can help me, which is pretty frustrating.
HOWEVER, the reason I am giving this location FIVE STARS today is because I have made two returns now to this location where I had bought the product 3 – 6 months ago, had opened it, had used it, and decided I did not use it enough to keep this thing around when I had spent $ 25 – 75.
For both returns I no longer had packaging or receipts. Did they complain? No. Did they ask for ID? No. They simply found the purchase on my VIB card and gave me a FULL REFUND. Not an exchange. Not a credit note. FULL REFUND PEOPLE.
Now, I’m not sure if this is true to policy. I do know they have an AMAZING return policy but the not asking for ID part, no idea. I’m going to go give another location a poor review now because they didn’t give me the same level of service. And maybe that store was following policy. BUT PEOPLE WHEN A STORE TAKES BACK PRODUCT FROM SIX MONTHS AGO AND GIVES YOU A FULL REFUND AND DOES NOT HASSLE YOU ABOUT ANY OF IT… that is worthy of five stars in my books. Sephora ain’t cheap, and this is the type of service that will keep me coming back to an over-​crowded, often messy store that is too often lacking support staff on the floor.
Bravo, Eaton Centre location! You have shown incredible customer service at the cash.

I hate coming here. Too crowded. Too bright. Too much.
I needed some new moisturizer because Shoppers Drug Mart just isn’t cutting it anymore.
We walked in and I was instantly overwhelmed by the blazing lights, the rows upon rows of products… It was terribly intimidating.
We were approached by a very outgoing employee. Let’s call her Patricia. She was totally AWESOME. She’s like the type of person you want to go hang out with. She was fun, personable, and with a great sense of humour. She asked if my friend and I wanted a free mini-​facial. Ummm yeah! So we sat in those black directors’ chairs and were spritzed, rubbed, creamed, smeared, sprayed,… You get the idea. It was nice. She did a most excellent job of describing the products she used and made sure I felt comfortable every step of the way.
Afterwards, I had to refocus and get the moisturizer I wanted. We even got samples of a cleanser by the same line. Thanks Patricia, for making my Sephora experience way more enjoyable than I ever thought possible!
Mind you, that product by Fresh, handmade by monks, felt like a million bucks (it’s actually $ 169 for the mask).

I love Sephora, unfortunately not this one though. The last three times ive been in this location, including today, it’s packed. There were probably more than 25 employees on the floor and not one asked to help me. For the amount of money I spend in Sephora they need to have better customer service. Most of the employees were standing around in groups of two or three chatting or gushing over new product. I then went to the cashier, she asked if anyone had helped me today. I replied no and she apologized, which I thought was great. She then scanned my beauty insider card and didn’t ask me if I wanted any of the 100 pts gifts. I’m just looking at my now and I noticed that I didn’t even get any points for the purchase. Sephora’s points cards is one of the reasons I shop at Sephora in the first place. Not cool!

3.5 STARS
Need a concealer to cover a pimple? Have frizzy hair and need a serum? Or just looking for a fab new lipstick for a new date? Then come to Sephora because you can find everything you need here.
I really like this particular location since they carry a lot of brands some of the other Sephoras don’t, so you always find something new here. Testers are abound and they don’t bat an eyelash if you ask for samples since it’s better to get a sample then waste and entire product by returning it. I wish more stores would do this
I love their foundation tester — they put this machine on your face/​neck to analyze the colour/​undertones etc and then the computer spits out all the shades from all the brands that would be a good match. You can even have this emailed to you!
Their mini products by the cash always always draw me in — nothing better than trying out a very expensive product (that sometimes you can’t get a sample of — eyeshadows, lipsticks) for cheap!
The only reason I don’t give it more stars is that due to the location I feel that they need more staff on the floor and need more cashes to get the line moving
So if you are looking for a new you — come here!

Location: 220 Yonge Stree (Eaton Centre)
Price: $$-$$$
Service: Great
I think this is my favourite Sephora location. I always found that the service is great and the sale associates are so helpful. The sale associates know their products and they give good recommendations– at least the ones that I have encountered. It does get really busy since it is located in high traffic mall and a tourist attraction.
The reason why I added so many dollar signs is that the products tend to be pricey and you usually don’t leave with just one product. If you shop at Sephora it’s best to be a part of their membership (Beauty Insider). You can collect points and they give you a free birthday gift. In addition, they should always give you samples of products so don’t be afraid to ask for the samples. There are certain things that you won’t be able to get samples for but generally they do give you sample sizes.
Verdict: Addicted

I am a Rouge level points collector. If you know Sephora, you know that means I am a die hard, and that I buy all of my skin, make up, perfumes and beyond here. However I must point out I mean the figurative here, because the Eaton Centre location is not the best.
They always have the products I’m after: clinique moisture surge in the winter, that clinique toner that burns away pimples in the summer, blinc mascara and lipsticks I will only wear once but desperately need. This location always has my products because I am buying pricy things, and not cheap crap. Being in the Eaton Centre, this place gets picked over hard by teenagers on the regular. So it’s often messy (especially tester products) and crowded with tiny groups of girls putting on shades that don’t work whispering about other groups of girls who are putting on way too many scent samples.
The customer service at this location varies. Mostly it’s the incredibly nice and helpful Sephora staff you’re used to, but I’ve had one bad experience. I opened the drawer beneath a product that wasn’t on the shelf (it’s not a secret that panel opens and has the products ready to replenish the shelf, Sephora, saws), and a male employee came over and heavily bitched me out. He basically made me feel like I was stealing, when really I was just looking for my $ 55 face cream that I purchase every six weeks. Rahuuude.
I can’t be too harsh in the star rating, though. Something in my being won’t allow me to go below three stars for my precious Sephora.

They are REALLY busy. Lots of foot traffic. It’s resulted in a very messy store with many samples being ruined and a bit soiled. The staff are ok. They are rushed, but that’s understandable.
Besides Yorkdale mall, this branch seems to carry most brands.

I will say the service here has greatly improved. The Eaton Centre location has the best variety relative to the Bloor/​Avenue.
It is crazy busy, but always helpful staff to help me find what I am looking for and/​or excellent recommendations.
This place is still very busy and sometimes long lines to check-​out.

I’m probably guaranteeing I’ll never be able to get an appointment with her again but — get Susannah, she is the best makeup artist!
I got my makeup done for my birthday and she had a really good understanding of my skin type and colour and how it responds after sweating and drinking and all that. I loved the colours she chose for my eyes, cheeks, and lips. She didn’t push any products but I liked her choices so much I ended up buying many of them. Got many compliments that night as she guaranteed. Plus she was really funny and made me feel comfortable! If I could hire her for every day of my life I would.
This location also has this Pantone colour match machine that helped to find my exact foundation colour. I thought the store was big and airy and everyone I encountered was kind and helpful.
Will be back!

One of my most favourite Sephora locations!
I have to admit, this place gets packed what with all the high school teenies coming in here, BUT I once freaked out thinking they discontinued the Princess perfume rollerball, only to find it fully stocked here.
I obviously bought 4.

The only Sephora location I’ve been to, but it satisfies. Great location! How can you go wrong with the top floor of the city’s most popular mall? After the renovations, the store is definitely brighter and much larger. Though the space is mostly allocated to the Makeup Forever corner and the nail polish testers, I think the store looks much more open and inviting now.
This Sephora contains the standard selection of merchandise, with the same prices and same amazing return policies that all the other locations tout, meaning full returns for even heavily used products (don’t take advantage, karma can be a bitch). To add to the already great store, the staff are very helpful, friendly, and professional, although sometimes I feel like they really try to push products at you. But hey, maybe they’re just very devoted makeup enthusiasts.

I actually think I may have contracted Herp B from just walking in there, today. Seriously? Who do they think they are selling high end cosmetics when most of the samples in the store have been stolen or look like a kid’s mud pie?
This place is the cronut burger maple bacon jam of cosmetics stores.

I stopped again here on the weekend, largely b/​c the beauty insiders program was offering members 15% off my entire purchase. Yes, that’s right, 15% off. For cosmetics, that’s a steal.
The staff here are helpful as always. They helped a friend pick out a lipstick and some eyeliner. I walked away with an eyeshadow palette and an eyelash curler.
They didn’t have the fantastic girl who walks around with an iphone looking thing to process credit card purchases today, but the lines weren’t that long.
Everyone loves Sephora.

I’ve been here a few times now. For those who don’t know, this is a specialty make-​up (& related beauty products) store. Among the brands they carry, you find Christian Dior, Lancome, Clinique, Nars, Urban Decay, the eponymous brand, and some specialty brands like Kat von D, to name some, They also carry facial cleanser products. I recently discovered Philosophy which I am trying. You can also find perfumes (but I have never browsed in detail, so I don’t know if I would find Paul Smith) and make up kits and tools — this is very useful.
Last time I check, you can get a makeover for $ 50. Some day I will do it because I would like to know what make-​up would look good on me and how to apply it.
I like this store due the products you can find and especially for its level of service. They assist you in locating what you are looking for and even in helping you apply it (in so far as it is something minimal, not a full makeover). At the same time, if you know what you are looking for, you can locate it yourself without having a sales lady upselling/​cross-​selling you products you will never wear!