SoftMoc

I ordered 2 pair of sneakers on line from Softmoc. One pair was delivered, the other was not. Apparently UPS delivered them who knows where and had someone sign for them. Softmoc has left me hanging. Apparently I have to wait another 8 days while UPS investigates. Softmoc is out nothing meanwhile I am out the shoes and payment for the shoes. Not very happy with Softmoc’s response which is basically «it takes 8 days to investigate». Not my fault your delivery company doesn’t know where they left my item!!!

I returned to SoftMoc with the hope of better service then a few nights earlier.
I did manage to get a sales girl who was more willing to walk me through the paces this time, pun intended.
She helped me find a pair of moccasins that would suit my indoor needs.
But overall I was still disappointed. This was not what I came in for.
So many shoes were not available in my size, not even for order.
The moccasins were pretty but shedding profusely… Yes it’s rabbit fur but wow.
I would say most styles were drab and unoriginal.
And worst of all, there were very few winter shoes. The sales staff admitted they mostly stick to fall shoes and the store has no plans to order more winter shoes in the foreseeable future.
Not the dressy kind nor the buckle-​down-​and-​get-​home/​safe variety.
No need for winter shoes? In Canada? Interesting concept.
I RECOMMEND– only going to SoftMoc for moccasins and uggs
EXTRA TIP– signing up for their contact list will get you 10% on your next trip but prepare to be email bombed by the time you take your new shoes out of their box (and repeatedly thereafter).

I was terribly surprised by the righteous lecturing I received looking for a shoe today. I asked for a size, not go be instructed on why I was wrong to ask.
I was disappointed in the staff response to a lack of stock (especially when compared to another location visited later the same day), which was silence and a metaphorical shrugged shoulder.
The shoes seem good though.

I have been shopping at Soft Moc for about 20 years and have always purchased their slippers. More specifically the Cuff slippers which up until recently have always had an attached soul and we a family favourite! They changed the sheep skin soul so it can be removed and washed. Good idea in theory but the darn thing won’t stay in place when you wear it!!! The soul slides to the back and creates a big uncomfortable lump which you have to readjust if you’re wearing your once comfy slipper for over an hour or so, and walking around.
I contacted head office who directed me to the store. I was assured that the manager was well training in determining defective products. I went in only to find this was a buyer beware issue. She actually recommended I crazy glue my $ 80 pair of slippers…
If you want a pair of $ 80 slippers where the soul moves out of place very easily-​this is the place for you. Otherwise — steer clear of the CUFF slippers! I’m not sure if other soft moc slippers do the same thing but beware of the removable souls… The rubber mat on the bottom of the slipper and the sheep skin do not work well together!
Hope this helps!

Solid place. Got my Mephisto sandals there today — they had to order them in and I had to exchange an earlier pair, hassle free. I went there only because I had ordered a pair online and this store was the closest to me. Very impressed with their merchandise, both mens’ and womens’ shoes. Shall be back.

SoftMoc is definitely my go-​to place for shoes. I love their website-​and-​store policy. If it’s listed as «In-​store» on the site, it’s guaranteed to be in store. I always scope out the enormous 50%-off sales on the site, run to the nearest store and snatch them up. And it’s not all Converses and Havaianas either. They carry genuinely attractive boots, booties and flats here from brands like Nine West and Kenneth Cole. Plus the sales. Oh, the sales! You’ll see the prices fluctuate from time to time and it’s all a matter of guessing if they’ll get any cheaper in a few weeks or if you should grab them now.
Now more about this location itself. I’m giving it five stars, even though I didn’t end up buying anything today.
The salesgirl was so pleasant and nice. I explained my entire dilemma to her — the shoe I was looking for, the occasion it was for. She strongly suggested that I look elsewhere because the shoes they were carrying at the moment didn’t fit the bill. She even suggested some places (GetOutside).
No worries about pushy salespeople trying to reach their minimums per hour here. Just friendly, chatty customer service.
The area is great too. I can run like 5 errands in the area at once.

I’m really liking SoftMoc these days, especially during my search for the perfect winter boot. When I hear the store name, I think comfy warm slippers. I think the shoes they sell fit: comfy, practical and these days quite trendy. Its unfortunate that most SoftMocs in malls are overlooked as «old people» shoes (that’s how I used to see it anyway).
If you actually go take a peek, they are becoming quite trendy, with so many different styles (as per Monica B.‘s review).
I came here to buy me a pair of durable, comfy, but not ugly winterboots. They were having a crazy sale (January) and I scored Kamik’s for $ 69.95. They had Sorel’s here as well.
I chose to come to THIS store because when looking online I saw that most of the boots styles were available here. When I arrived, it was huge, brightly lit and full of shoes. It’s bigger than your average shoe store, and bigger than the average Softmoc by a long shot.
So much selection, and the one staff that worked there Friday night was really friendly.
I would definitely come back to take a look the next time I’m out for a comfy shoe.
They also have a very user friendly website with even better discounts at times. Be sure to sign up for their loyalty card, and collect points!

Soft Moc is a bright shoe store for girls, boys and children. The store itself is well organized and clean. They carry plenty of brands such as Clarks, Uggs, Crocs, Converse, Skechers, and Nine West to name a few. They also have their own Soft Moc shoes and shoe care products. The staff always has answers to my questions and their very kind and helpful too.
The store is not that big and doesn’t carry a wide selection of shoes which I don’t like. Although this store carries my size for every shoe they have, I don’t find their shoes to be that tempting. However, I really like the selection of UGG boots that they have. Also, they carry the Ugg shoe care kit which I found very difficult to find anywhere else. The Soft Moc shoe care products are great– their leather conditioner has transformed my old and dull leather boots into amazingly shiny new looking boots. Other conditioners I’ve used just made my boots look greasy.
Overall, Soft Moc is an okay shoe store. Just don’t expect too much.