Spotless Dry Cleaners

I would give less than 1 star if possible however I wanted to leave a review to help people STAY AWAY from this dry cleaners.
Early this year I took in a wool winter coat I had owned for exactly 1 year, and therefore had worn for approx. 3 – 5 winter months at most. Although not noticeably dirty I wanted it to have a clean and pressed appearance. Upon picking up my coat I immediately noticed marking on the sleeves, multiple lines across the back of the arms as though the fabric had been worn/​burnt/​rubbed off. (I do not know the dry cleaning process but I know the marks had not been there prior to dropping it off) I immediately pointed this out to the shop lady who looked at me as though she had no idea what I was referring to, and then proceeded to blame the fabric? Long story short I took my complaint all the way to head office who also refused to take any responsibility for the damage to my $ 400 coat, stating the damage was from wear and tear… on a coat worn for 5 months or less… Unfortunately I had paid for the dry cleaning prior picking up my coat. This company did not even offer to refund the cleaning fee… I won’t even get into detail how my coat was not cleaned either.
PLEASE DO NOT make the same mistake I did, …like reading bad reviews but ignoring them because it was close and convenient to where I live. I will never go back and advise everyone not to trust them with your belonging… they WILL ruin them and deny any responsibility. Not impressed.

I am updating my review a year later because I have finally decided to escalate my complaint to head office. This 4 star review is solely for the experience I received from the operation manager, Kathy V. Not only did she handled my complaint promptly in a very professional and courteous manner, she even offered to sew on a elbow patch so I can continue to wear my jacket with the accompanied skirt and pants that otherwise would have been useless.
I just picked up my jacket today and I love it. I even bought back another 2 piece suit to give it another shot.

I had a very bad experience too. I took my dress there for a simple food stain. Not only they ruined my dress, they were very rude as well.

I’m not going to go into a lot of detail as I could rant about this place forever but please don’t go here. I gave this place too many chances as it is two seconds away from my condo and the only reason this place survives is because of its location. They damage your clothes, never have your clothes ready on time and have just the worst customer service I have ever had.

The same thing happened to me from this place!!! Ugh I hate places that are unethical and try to rip you off!
DO NOT GO HERE IF U VALUE YOUR CLOTHES!