St Lawrence Cleaners

They switched mine and somebody’s else shirt that was with similar color.
When I realized that, took back the other shirt to the store, where mine was already there. But instead of apologies or any kind of sorry, they charged me again! Explanation was: ‘You were wearing this shirt so I have to clean it up again’. Of course I didn’t (shirt is not my size) but even if I did, that was their fault and they shouldn’t say a word of additional charging,
After that came what other reviewers here already mentioned — yelling at me, threatening that they won’t give me back my shirt, and all that in totaly offensive tone.
I really regret that I haven’t called the police

I go to school at George Brown and I brought in my chef’s jacket to have it washed. I told the man that I wanted it washed. he charged me $ 15 and instead of washing it, he sent it to the dry cleaners! I only realized this at the time of pick up, I figured it was a communication error and let it go. While still at the counter I tore off the plastic on the jacket only to find that there was a HUGE dirty gray strip across the front of the white jacket! When I brought this to their attention, they just gave me a dumb face and blamed it on the dry cleaners. I don’t care who did it, fix it! They still charged me regardless of the fact that my white chef’s jacket was filthy and didn’t even to offer to fix it. I’m a regular here but that didn’t matter to these folks! Now its a quick in out with a grimace for me.

I took a black sweater to this dry cleaners… when i picked it up, it had turned white around the collar. I drew this to the owner’s attention. She said it was like that when I brought it in. It absolutely was not like that when I brought it in. When I challenged her she became angry — yelling at me to get out… saying she was angry.
She then agreed to try to fix the stained area and asked me to pick it up the next day.
When I returned the next day she went to package up the sweater, with no word about it. I pointed out to her the white stain was still there — saying I shouldn’t have to pay for the cleaning, at the very least. She grabbed my umbrella and sunglasses off the counter — putting them behind her back. She said, unless you pay — you won’t get these items back. She was very angry and childish. I finally paid for the cleaning, in order to get my possessions back.
I told her as a business owner she should be concerned about customer satisfaction, and that word of mouth can make or break a business. She didn’t seem to care.
I agree with the other review — this place is expensive — and if you challenge them they get angry and confrontational.
With a dry cleaner on every other corner in Toronto, it’s well worth the stroll to explore dry cleaners, other than St. Lawrence Cleaners.
These people can be very shrewd and nasty.
I’ll take my business elsewhere.

We went here on a recommendation from a co-​worker who has used St Lawrence Cleaners several times.
While he was satisfied, we didn’t have a good experience.
The cost for a shirt was supposed to be $ 3, tax in.
When I came to pick up my husband’s 3 shirts, the bill came to $ 15 though.
I inquired why and the guy behind the counter (owner?) told me that the shirts were not ‘normal fabric’, but required ‘special’ care and had to be ironed by hand.
That was the first time ever I heard that.
We never had any issues with those shirts at other dry cleaners.
They are straight forward shirts.
When I called him out on his BS and said that he should have mentioned that while taking the shirts in and giving a quote, he didn’t even wink and indicated that I would not get the shirts if I refused to pay.
He was not willing to amend the price to what we had been quoted originally.
Very poor customer service. I feel ripped off and won’t return.