Subway

In fact, I rather like the staff here. I say hello to them every time, and they smile and say hello back. I’m a person who asks for a lot of lettuce or whatever, and I’ve never had a problem getting that here.
Apparently, it’s a union shop here, which is nice. (Go unions!) Apparently, it means they can give you more cheese than the average Subway?
Real good for a Subway. Unfortunately, I eat here more than I’d like to.

I agree with the negative reviews on this subway location. Today I purchased a chopped salad for almost $ 8 but it filled only about 30% of the container. When I asked for some more spinach leaves, I received 2 leaves with each request — I asked a few times; it was almost humiliating. Please standardize your portions and stop exploiting students.

Worst subway experience ever.
1. Instead of microwaving the bread and cheese like I had to ask and repeat myself 3 times, they toasted the whole thing, for a prolonged period of time so the bread is practically hard like a stone.
2. They forgot to include the ham of my sub. It was a ham subway. Are you serious? When I pointed it out, they rudely implied it was my fault for having them only heat up the cheese + bread and not the meat. Seriously?
3. Instead of charging me the price of foot long, they charged me TWO 6-​INCHES. I didn’t realize until later. I understand it’s only a couple dollars or so, but practically everyone who goes is a student. So, no.
4. Every employee was rude. Except the Asian cashier who charged me extra.
Never am I going there again. I’d rather get the overpriced Starbucks sandwich from now on.

I’m not going to write a review of Subway because everyone knows what it is. However, I will comment on two «features» of this particular place that help to place this location in the bottom 10% of Subway restaurants in the city.
1) The consistency in the quality of the sandwiches is terrible. You would think that a business that is centered around an assembly line process would be able to churn out a reasonably similar product every time you order. Nope. Sometimes, I will go and get exactly what I expect. Others times, I will ask for a little bit of mustard and they will empty half the bottle on the sub (yes, I am exaggerating but it’s really gross). And sometimes, the ingredients won’t fit properly in the bread but instead of re-​packing the sub, they will simply close it up hope for the best, notwithstanding the lettuce and chicken overflowing from the sides. It’s simply an unacceptable way to do business.
2) The employees are just flat out rude. I understand this place is busy and they try their best to keep the line moving but you cannot speak to people so curtly in the service business. Also, it would be nice for the guy at the cashier to just once hand me back my credit card instead of throwing it across the counter. Finally, thank your customers when you leave. They are the reason you exist.
I go here because it is across the street from where I go to school and the area is sorely lacking in restaurants. Otherwise, I would stay far away from this place.

While it is obvious that one doesn’t go to Subway to nosh on gourmet sandwiches, there are certain things one expects from the fast food chain experience. Stuff like consistency. Or, perhaps, not running out of stuff like… cheese or, all breads other than White. But that happens here, and it happens often.
Granted, it’s constantly busy. Located on the 2^nd floor of the Robarts Library at U of T, there’s always a huge line of hungry students (like myself) who are looking to scarf down a mediocre sandwich before continuing a long study slog. But, really, there’s gotta be some way they can do some planning to find out how much bread/​cheese/​toppings they need on a daily basis. Stuff is ALWAYS running out there by 5pm.
Speaking of getting there by 5pm, if you’re there past that time, take your food to go. It gets FILTHY in that food court by mid-​afternoon. Wrappers, napkins, bottles EVERYWHERE: on the floor, on crumby tables, piling up around trash cans. Why the facilities don’t have people there constantly is beyond me.
Better yet, bring a sandwich from home. It’ll taste better.