Summerhill Spa

If I could give a 0 rating I would.
I bought a gift package for two for a birthday gift (for my brother and his girlfriend) and they are not willing to honour it or refund my money due to a change in management after January 2016.
When I called Summerhill, they informed me that the previous manager has stolen this money, along with all of the money from gift card sales, totaling in thousands of dollars of theft, and there is nothing they can do about this. I’ve informed them that if they do not the police about this matter, I will do it myself next week. This is absolutely ludicrous and I am now out almost $ 200.

Warning: new owners and it shows!
Jennifer is has sold the business and all the old staff are gone. We had an appointment for 2 side by side pedicures at 12 pm and it was clear upon arrival the did not have our reservation. Then at about 12:15 we were told there was only one person available. So our pedicures started at 12:30 and we weren’t both done until 3pm.
The only positive was Lisa who was lovely. I felt very bad for her as they were very understaffed. The reception person kept coming in and saying ‘when are you going to be done?’. Clearly not a nice place to work!

What a disaster of a place. I have gone there previously when it was under Jennifer’s management and I had amazing experience, it was a small little place with the right atmosphere at a very good price, the package was great. Yesterday my friend and I went for our usual Spa pamper and the place was awful. In first place we could not get a hold of them because no one answers the phone or emails. When I got a hold of them finally the person who picked up the phone he hard time understand what I wanted and explaining whatever it was he was trying to get across. As for yesterday the two ladies that were taking care of us were completely unprofessional. Talked loud either to us or among each other during our session, made awful ruckus with the stones and everything they did, the massage was good. My friend got and RMT massage with a lady that kept on saying out loud! How terrible her «condition» was and trying to get her to come twice a week because «today I can’t help you and this is not in your typical soft spoken spa whisper but loud yap. Your back is very bad» while we were enjoying a moment of silence between treatments trying to relax she came in with a form that my friend filled out to make sure her name and # were filled out properly like this couldn’t wait till the end. I requested a pedicure, in the past I always did facials, they do not have proper equipment to give you a proper pedicure and the girl gave me mediocre pedi she filed my nails! Buffed them and then just cut cuticles for two seconds, she didn’t scrub my feet properly I had to get up and show her, and her nail polish application… I have her finger prints on my nail polish from when she was checking if it tried and she got some around my toes-that’s horrendous! I was very annoyed definitely I am not going back and I highly advise against going there, honestly it’s better to spend few extra $$ and try the spa across the street or just research.

I feel you Unilocaler «Mcs A.” — Looks like we (unfortunately) had the exact same experience.
I have been coming here for waxing over the last few years, and have always left 100% happy. I think this was inpart due to Jennifer, a wonder woman, who I learned is no longer with the spa.
This was the worst waxing experience I have ever had, and a complete waste of money and time.

I visited this spa as a tourist looking for some relaxing on a trip. It was exactly what I was hoping for: a decently-​priced spa that was clean, quiet, with professional and friendly service. I booked one of the packages that included a hot stone massage, facial, foot massage, and back exfoliation.
The location was even better than I hoped — right in the middle of Yorkville, next to upscale shops and restaurants. The inside of the spa was updated and clean looking, with wood floors, a nice bathroom, and small but cozy rooms. My appointment begun a few minutes before it was booked for to allow me time to get situated. The cucumber water and dim lighting was nice. I was taken to a room near the back and the treatment was skillfully done. I do think I prefer Swedish massage over hot stone; the hot stone was great, but not as much pressure as I would have preferred. The facial was refreshing and my skin looked glowing afterward.
I would definitely come back!

My sister and I went on a groupon deal and we didn’t have many expectations just because we were still new to this but it was amazing. We has an hour massage and an hour facial.
The facility was very quaint and calming. We got our massages done in the same room by choice and it made the experience better for us, personally.
At the beginning of the massage masseuse asked if I had a particular problem area where she should focus on and I told her my shoulders yet she didn’t focus on this area. That is where they lose a star. The back massage was the perfect pressure and the facial was extremely relaxing I may have even fallen asleep.
I would most definitely return ! Thank you summer hill spa for making my birthday extra special.

I’ve been going to Summerhill Spa for almost 2 years with my boyfriend, but we have never met the owner. Today we did. She made some disgusting comments to me. In the middle of my massage, instead of treating me with respect and as a loyal customer she decided to tell me to get dressed and leave her spa because I had told her the room she put me in was too loud and beside the noisy front door. I will never go back again considering I would never want to give money to an owner like this. Use your own judgment but I have sent many people to this spa and the owner has absolutely no respect for customers. Very disappointing. The owners name is Jennifer.

I’ve been here several times for massages, and the value is great for the service you get. However, there was a new male RMT working on Saturday, and the experience was not the greatest. He seemed either brand new to the profession or just very lacking in knowledge. He was unable to locate knots, and work out kinks, and even his hands felt extremely rough.
I hope that they are able to either train him or bring in more qualified RMTs… I love the location and the price point is great, but the value also needs to be there. It felt like a waste of an hour…

I go here Only for Brazilian waxing and I like it and will recommend it. For the rest I can not comment.

This is a great spa that balances luxury and value. There’s no receptionist but I was still able to get a same day appointment with a little follow-​up.
Hot stone pedi: Have you ever had a pedicure lying down? I haven’t, but it was amazing! The hot stone massage was a nice touch.
The express facial: The products smelled lovely and the aesthetician made sure I was thoroughly relaxed by following up with a neck and shoulder hot stone massage.
Overall, the value and excellent service will keep me coming back!

I was recently given up to $ 300 to spend at ANY spa in the city for a day of relaxation and pampering. I have a very generous boss. Unfortunately, I am still kicking myself for choosing this one. I figured it’s location in Yorkville, the organized website and the friendly lady on the phone was enough to guarantee me a good experience, right?
Services: (1) Manicure, (1) Pedicure & (1) 90 minute massage.
First Impression: SMALL & Poorly lit.
I walk in and was immediately told to take off my boots and put on these weird black slippers. Um, how about I tell you my name and why I am here first. I also felt uncomfortable leaving my expensive Hunter rain boots in the front entrance, especially if I was going to be brought into a separate room for my treatments.
I was then told to chose a colour for my nails. The polish selection was small, and on some very dusty shelves. A small bright light lit them, but again it was so dark in the area it was very difficult to make sure you were choosing purple and not brown.
Then some confusion happened on my part. I walked into the room that the lady who greeted me was in (assuming she was in there getting the room prepared for me), only to see a girl in the corner of the room getting dressed. Umm… the door was wide open. WTF.
After getting settled into my room, 2 girls began to work on my manicure/​pedicure as I laid on the massage table faced up under blankets, partially nude (this was because they were going to do the massage right after). The manicure was properly done and was relaxing. The pedicure was ok; I just wish more sanding of the feet was done. She did it maybe for a total of 10 seconds.
I do agree with another Unilocaler that they left the room a lot with no explanation. A lot of the times they would leave the door open and I’d hear them washing their tools from another room.
I had started getting cold as my shoulders were exposed. Then once they began the massage, I became REALLY cold as the girl’s hands were freezing.
She then proceeded to torture me by laying ontop of my back, kneading every tight muscle in my body like bread dough. It was like she was pulling my love handles all the way to my neck at some points. So painful.
This is basically all I thought of throughout the entire massage:
–I’m freezing
–I can’t believe out of all the high-​end spas in this city, I chose this one
–I’m freezing
–Ouch
–Get me out of here
–I’m freezing
The worst part of the experience was that the room they placed me in was RIGHT next to the front door. They have bells on the door to notify when someone’s walked in (like they do at fricken MAC’S MILK). So throughout my 90 minutes, I would know when a new client walked in.
Moral of the story, do your research before committing to a spa.
And don’t go to Summerhill.

I went here on a girly spree with my friend from San Francisco. I enjoyed the experience mainly because I was with a very good friend, but I would have to say I’ve been to better spas. The facial and body massage left us hanging, and I felt that we weren’t allotted the full treatment time of supposedly 2 hours and 15 minutes. They did everything simultaneously with our manicure and pedicure and it was difficult to enjoy each treatment. We were finished in less than 2 hours. I guess that would be fine for those on the go, but not for girls having a pamper-​me-​silly day. The manicure and pedicure were exceptional though, probably the best I’ve had so far in Toronto: very clean and precise. I’d probably come back for mani & pedi, but not for a facial or body massage.

As mentioned by my fellow reviewers here, the experience is great. Starting with the cucumber water, through the very professional and cordial service, and, obviously the treatment itself. We got a «couple 2-​hr combo» including 50-​min hot stone massage, salt rub, basic facial and 20-​min foot massage. The massage, with its bone-​breaking preamble, felt good. Painful at times, but good painful.
And now to what we labeled the «Costco Experience»: first being rubbed with Kosher salt and oil (I thought I may end up in the oven to roast…), and then our feet were nylon-​wrapped (next stop, the Costco Kosher meat freezer). Can’t tell you much about the foot massage, as I fell asleep (I denied, but my partner claimed that I snored some…), but the facial (my first ever!) was the highlight of the whole thing.
Bottom line: rec’d.

I go here for waxing only, so I can’t vouch for the rest. To tell you that it’s a relaxing experience would be an insult to both of us, as it’s patently impossible to use the words «relaxing» and «have the living daylights ripped out of you» in the same sentence. But Summerhill Spa certainly gets points for trying, which is really the maximum one can do in this scenario.
The ladies are professional, the atmosphere is pleasant, and unlike an unfortunate number of waxing establishments, this one is clean, calm and comfortable. Sometimes I even manage a pleasant legs-​akimbo conversation with my aesthetician through clenched teeth. Service is attentive yet efficient (a full Brazilian takes maybe 10 – 15 minutes).
In summation, if you’re looking for a place to lie spread-​eagle with your naked privates in a stranger’s face with the utmost dignity, this is it. Enjoy!

I went here for a massage because it is close to my office. It was a last minute booking and they were able to take me with only 30 minutes notice. The place is small, but very cozy and comfortable. I actually wanted to just stay and relax in their little common area because the lighting and furnishings, while simple, felt very calming.
I have had many MANY massages and am a tough critic. I can say that this one was one of the best. My masseuse was Jenny and she was very attentive and applied the perfect amount of pressure, checking a few times to make sure I was comfortable. She took her time gently kneading out the knots, with slow movements, hitting all the right spots. I fell asleep at one point (a few times, I think). She applied some kind of exfoliant on my back followed by hot towels to remove excess oil which also left my back feeling super smooth (not a typically easy area to self-​exfoliate so this was a nice touch!) I also enjoyed the leg, arm and neck stretching she did with me at the end.
I didn’t leave without booking my next appointment, and will also try other services like facial and waxing.

This spa was amazing. First and foremost, it’s clean. The girls really do pamper you and make you feel like your getting your money worth. That said, I also think their prices are great.
I got one of their packages for a hot stone shoulder and neck massage, a facial, and a hot oil foot treatment. Oh Lord, it was absolute BLISS! Can’t wait to go back.

I was lucky enough to receive a spa package at Summerhill for Christmas! I’ve never been to a spa day before this, and was quite pleased with my experience. The package was a three hours couple package, with a hot stone massage, facial with collagen mask and choice of manicure, pedicure or foot massage.
Massage:
I’d never experienced a hot stone massage before, and it was excellent! The masseuse was excellent — she was careful to check about any areas that were bothering me, and made sure the stones weren’t too hot. This was basically one hour of complete heaven, I almost fell asleep.
Manicure:
How long have I been played a fool, having manicures in a chair like a shmuck when I could have been laying half naked in a warm bed as the manicurist works! She did a great job, was very meticulous and the manicure is still intact after 5 days. I’m extremely happy with it! The only downside was that they didn’t think to let me choose colors beforehand, so I had to tell them my vision and trust they would get the colour right– fortunately they did!
Facial:
My first facial! So while I have nothing to compare it too, it was great and relaxing at some points, and painful at others. My skin still feels absolutely fabulous and I can’t wait to go again!
Overall my experience at Summerhill was fantastic. I love the calming ambience and the friendly professional staff. They have tons of great packages and I can’t wait to try the others!

This has become my regular Brazilian spot. Why?
Well…
–under ten minutes walking distance
–quick, relatively painless and efficient
–I have grown to like the lady who runs the place. I enjoy our quick chats.
–atmosphere is relaxing. Spa music, signature dim lighting and Buddhist statues.
–they have a deal on brazilians Monday through Wednesdays.
–Though my schedule is normally pretty full, they can usually fit me in the same day or the next day. I don’t think I’ve ever had to wait more than three days (max!) for an appointment.
Also, although I haven’t purchased this, they have a Brazilian package. From what I understand, you buy unlimited brazilians for the year. Worthwhile if you go every three to four weeks.
Oh and if you’re confused when looking for the place, the sign is at the top of the building. Look for «Summerhill Spa» on a sign in big letters on top of a brick building.

I was given a 2 hour spa day gift certificate, and had a great time. It is a very convenient location, across from the Cumberland exit from Bay subway station.
I haven’t been to a spa before. The atmosphere was relaxing, calm, and welcoming. The waiting area had comfortable chairs and they offered me water (with a hint of cucumber, I believe). What I enjoyed most was the quiet: it has a very private, quiet feeling.
I had a few choices in my package. I had a hot stone massage, which was wonderful. I have had other types of professional massage and wanted to try something new. Definitely nice. Recommend it for relaxation.
Note: they don’t have a full-​time person answering the phones, so I had to leave them messages about booking an appointment and they called me back. I didn’t mind: it was worth the trade off when I arrived and they didn’t have a typical reception area, which can be noisy and distracting. Their atmosphere benefits from their minimalist approach in this regard.
All in all, I was very happy with my experience, and recommend it!

This place is really small and easy to miss. So plan ahead — give yourself time to park and actually find the spot.
I went to the spa for the wax services only. They have weekday specials with discounts on waxing.
the staff is really nice and they ambience surprisingly takes you away from the yorkville excitement — you almost forget you’re actually in one of the busiest parts of the city — super!
the wax service itself wasn’t that great. i wasn’t satisfied with the service. The lady’s waxing techniques weren’t great and i strongly felt the service wasnt worth the discounted price. I understand the dim lights creating the zen like environment at the spa but it doesnt really work when you need to see all the hairs to get a good wax?!! just saying.
i wouldnt return for a wax but would perhaps to try other services.