Not impressed at all with the delivery service! Our order ended up being over 40 minutes late, and we received stone cold food(the flavour was all there, the warmth was not). I only live 5 mins away, and even if the driver had other orders it shouldn’t have taken so long. Upon arrival, the driver insisted on a tip(which I was not planning on giving because of how late he was), and just got progressively more pushy with the tip. I gave in and offered $ 1.50 for the tip(our order wasn’t expensive), but that apparently wasn’t good enough for him. He just said«No tip» and went back to his car. The food was tastey, but the delivery service was horrible!
Jacqueline L.
Rating des Ortes: 1 Toronto, Canada
Really mediocre. One waitress was really nice who was on the shorter side. However, the other one who is taller than the rest of them, she was really really rude. NO smiles, and a look a frustration when we weren’t ready with what we wanted to order, everytime we needed a server even if she was right beside us, she would pretend she didnt see us when we would be waving our hands and she would walk to the other side of the restaurant when the restaurant wasn’t busy yet. I think their thing there is to ignore their clients by pretending they dont see us waving or trying to make eye contact. its extremely bad. i found a bug in my water glass and kept trying to wave down a server. and MANY waitresses just pretended not to see(they were within 2 feet of our table). so I WALKED up to them and informed them of the bug in the glass and asked them to switch the water. their veggie roll was very good with shitake mushrooms inside. General tao chicken here was surprisingly good. the pan fried noodles were just sweet and not flavorful and made of shanghainese noodles… nothing japanese about them. the other rolls were ok. nothing that amazing about this place and since the service was so lacking, i don’t think i will be going back.
Jkat C.
Rating des Ortes: 4 Toronto, Canada
I regularly go to the Sushi Rock at Yonge and Eglinton(about once every other week or so). I am surprised the reviews are so terrible! I usually get the same things(Kamikaze roll and sweet potato tempura/avocado roll) and they always taste really good and really fresh. There was ONE time that the sweet potato in the one roll tasted like it was stale or overcooked, but they quickly took it away at my request and brought me a new one. Other than that I love Sushi Rock because the food always tastes really good and fresh, and comes out promptly. The reason I am giving it 4 stars instead of 5 is because I don’t think the service is the best. Their intentions seem good enough but I have gotten used to having to always flag down a server if I want something. Overall the place is pretty casual; nothing fancy to be seen here.
Elizabeth H.
Rating des Ortes: 3 Toronto, Canada
Nothing very special, but good food and good prices. A good lunch option.
Alexandra C.
Rating des Ortes: 1 Willowdale, Toronto, Canada
The worst experience I’ve ever had in my life. The server does not give you the time of day. Would not let me pay extra for brown rice and just totally ignored us. If I could give them a zero I would. We walked out.
Sassan V.
Rating des Ortes: 2 Koreatown, Toronto, Canada
A decent sushi place, their sushi options are better than their hot food options. Their bento boxes are too small and don’t come in complete ingredients compared to what one usually gets on a bento box. The Stir fries and mixed vegetables are on the salty and bland tasting side. Sushi is definitely their stronger side :-)
Ruby L.
Rating des Ortes: 1 Toronto, Canada
This place is a rip off! I was excited to see that there was an option of brown rice for an extra fee. I ordered a bento box plus an extra set of sushi all to be made with brown rice. They forgot to pack the rice that came with the bento box. I called the restaurant and explained that the forgot the rice. The first person I spoke to all could say was«oh oh oh» and handed me off to another person. I explained that it’s too much trouble to go all the way back to pick up the rice and kindly asked for a refund. The person I was passed onto, I’m guessing it was the manager told me to call Just Eat to ask for a refund of the brown rice. I didn’t get why I needed to go out of my way for a mistake they made. I paid for extra for the rice and never got it. The person wasn’t willing to find a solution and the simplest one being just refund me for the rice. The people at this restaurant have absolutely no people skills. It’s also slightly more expensive than other Japanese restaurants in the area because it’s on the busier street. This isn’t the first time they forgot to pack an item. Earlier this year we ordered from this restaurant and they forgot to pack a miso soup. Anyway, it’s unfortunate because their food is pretty good and they have the option to make it’s slightly healther; however, it’s absolutely not worth the headache. This restaurant is only after the quantity of customers, not quality.
L E.
Rating des Ortes: 1 Toronto, Canada
This place does not even deserve 1 star. Service is terrible. The worst part is that they don’t even care to apologize for ignoring your order the whole evening. I will never go to this place again. I don’t know how they are still in business. There are enough other sushi places to chose from in Toronto. I don’t recommend Sushi Rock on Yonge and Eglinton.
Ellis K.
Rating des Ortes: 1 London, Canada
I walked into this restaurant wanting to try one of the many good and interesting restaurants in the Yonge and Eglinton area. It was dinner-time on a Saturday evening and there were only two tables occupied apart from our own. We were quickly seated by the staff who barely spoke more than a few words to us. Miso Soup($ 1.50): Like the rest of the food, arrived cold. Did not have very much taste. Garden Salad: Didn’t order it, but came for free alongside miso soup– unsure if this was intentional or not. Drenched in a sweet miso dressing, which on its own tasted quite pleasant, but was so excessive that whatever flavour the lettuce and cucumber would have had was overwhelmed and impossible to recognize. BBQ Eel Appetizer($ 7.49): Six very small pieces of BBQ eel with a good amount of sauce. Again the fish was cold, as if left out for a while before being served. Nice presentation. Very little bang for your buck. Rock Roll($ 9): Roll was cold and mushy. Cream cheese overwhelmed all the other flavours to the point of them only adding texture. Wasn’t fresh. Lychee Martgarita($ 6.50): Staff seemed very uncertain when I ordered it, I witnessed and heard a few scrambling around asking each other questions, as if no one had ever ordered it before. Was very watered down. Poorly crushed ice with large chunks floated atop a watered down somewhat lychee-tasting liquid. Came in a small martini glass that would have been acceptable if not for the terrible quality of the drink. Very overpriced. For the first time in years I was unable to force myself to finish the food I had paid for. While quick, the service was very indifferent to us– they barely spoke. The dishes were all cold, not fresh, and overpriced. It was as if no effort had been put into any aspect of the restaurant– the food, the menu, the décor, the service. A major disappointment.
Alexandra L.
Rating des Ortes: 1 Mississauga, Canada
The worst experience ever! Came here with my friend for lunch around 1 pm. Our server did not say hi, nothing, just dropped two waters with ice, I asked her, if I can have water with no ice and with lemon and she brought water without lemon, I did not say anything, probably they did not have any or something else. After she took our order, she left and here u go our sushi appeared with some hair, we called her right away and asked politely if we can have another one she did not apologize, nothing, just brought another one. We were like whatever, but it’s not the end, our ”great” server just put our bill on the table without asking if we want any desserts or anything else and btw restaurant was empty. Such an awful service
Marc F.
Rating des Ortes: 1 Toronto, Canada
I’ve been to Sushi Rock dozens of times because my son loves their wanton soup. The sushi is disgusting. Old, stinky fish. The service can be very hit and miss. The sushi chefs are slow and sloppy. The kitchen staff consistently undercooks broccoli and over cook fish, sprouts, vegetables, etc. Definitely a place to avoid. Other sushi in the area isn’t great, but Sushi Rock is the worst.
James F.
Rating des Ortes: 1 Toronto, Canada
This sushi place is definitely the WORST sushi place I’ve ever been to. It was so bad that it made me create Unilocal account and write a review about. Let me explain it to you. 1. Food did NOT come out at once. I went there with 2 of my buddies. We ordered separate dishes and it all came out with 10min gap between each of them. Unless it’s all-you-can-eat, it is obvious that all of the dishes have to be out at the same time. I had my dish and had to wait another 20min to eat. My sushi and sashimi dried out like Mohave desert. 2. Sushi, maki, and rolls tasted like TOILETPAPER!!! The sushi rice was NOT marinated at all. And it was so cold and wet that when I put it in my mouth, it tasted like a ball of wet toilet paper. I was surprised how single piece of sushi can terrorize one’s tongue and mouth. I had spicy salmon roll but it was more like Al-Qaeda roll. 3. POORSERVICE Servers never smile or be friendly to you. They all face like as if someone’s constantly farting on their faces. As I mentioned above, they are not aware of proper serving method. Service was so poor that UNICEF decided to help them out. JUSTDONOTGOTHERE. WASTEOFTIMEANDMONEY. I’M TELLINGYOU.
Baden R.
Rating des Ortes: 4 Vaughan, Canada
Great lunch place, with reasonable prices. The Sushi Rock combo is good and will fill you up(soup, salad, nigiri and a spicy salmon roll for around $ 15.) It’s on the same block as Absolute Comedy, which makes it a great place to take a date for a pre-show dinner.
Ashley C.
Rating des Ortes: 4 Vaughan, Canada
I had the sushi rock lunch menu around noon hour. Presentation of plate was beautiful, the taste was what I was expecting, the service was efficient and quick. The lunch price was decent and fair, and I really enjoyed my meal. Was it anything special? No, it was a decently priced sushi lunch meal that was served properly. Even the restroom was above standard to many other sushi restaurants I’ve been to.
Mike S.
Rating des Ortes: 4 Toronto, Canada
Love having a great sushi spot right in my walking area, I tried Sushi Rock today as a blind run. The service was almost too good(thought they were going to propose marriage) and my water glass never got less than 3 sips low. They had sufficient clients to avoid me but didn’t and that was impressive. I ordered a cup of miso, chicken teryiaki(white people chicken) lol and the Gold Dragon roll, just perfection and I will definetly be back eh
Amanda K.
Rating des Ortes: 3 Toronto, Canada
I live in the yonge and eglington area and this is my go to sushi spot(I typically take out). I always gravitate towards their specialty rolls instead of the standard maki you can get everywhere. The Dragon On Fire is my favorite specialty roll that i’ve tried! It’s a shrimp tempura and crab roll topped with salmon and red snapper then covered with homemade sauce, wrapped in foil and bbq’d! It’s a bit spicy for my low tolerance but I endure it anyways because it’s that good. Everything else is pretty typical and I have no complaints!
Arina K.
Rating des Ortes: 1 Toronto, Canada
My 2 friends and I came here on a lazy Sunday after shopping. We saw their lunch deal and decided to grab some sushi before heading home. What a mistake. The place had some people sitting but wasn’t anywhere near full at lunchtime around 2pm. We come in, get seated, get the normal tea served, that’s all fine and well. Give our orders(2 sushi combos, and a chicken teriyaki combo), so, you’d think that’d be pretty simple. Then a couple gets seated beside us about 10 minutes later. 10 minutes after that, the couple beside us start getting their food coming out. Actual full-on rolls, combination platters, whatever. We’ve munched our salad and soup and are looking at them sadly, expectantly, thinking(in vain), that our food was coming out soon since we had sat down before the couple. No dice. The couple keeps eating, we keep chatting. For 40 minutes. No food. We asked them around the half hour mark if they were planning on giving us our food. «Oh, sorry, they are making it right now.» THISISRAWFISH. Everyone else had CLEAREDOUT. HOWISTHISOKAY. Then, when we got the food, our combos were missing fish on them(my friend and I had ordered the same thing, her plate looked twice as full as mine), and a part of my friend’s teriyaki combo(the california rolls) didn’t even COME until we reminded them that it came with it. The tempura dipping sauce tasted watered down, the chicken teriyaki was cool as well. There was literally only the couple in the restaurant, it was 40 minutes after we ordered, and they STILL couldn’t get our orders right. On top of all that, there was no apology, no attempt to make it up to us, nothing. The couple beside us had their tea refilled maybe 2⁄3 times, we had ours refilled near the end of our lunch. Needless to say, we will not be going back here ever again. Horrendous service, and didn’t even really pay attention to the food because we were so pissed and hungry and disappointed that it was ruined regardless. Horrible experience, we should have completely refused to pay.
Angela H.
Rating des Ortes: 2 East York, Canada
Prices were good. Quality was mediocre. Service was very mixed. Hamachi sashimi — large chunks. Large semi-frozen chunks! There was also some kind of chewy white stringy part of the hamachi that we had to spit out. Could not eat it. Server took the item off our bill(we didn’t request it), which was an appreciated gesture. Would have just liked our hamachi to not be served frozen though. Green dragon roll — alright Volcano roll — ok not spicy at all though. Spicy scallop — scallop itself was standard. Not spicy at all though. I found myself adding a lot of wasabi to the soy sauce. Buddha roll — ordered a vegetarian roll which I normally don’t do, but this is a really tasty roll! Service — the waitress was ok. The reimbursement of the awful hamachi and her prompt action was good customer service. However, some other things were not very good. We saw our platters of sushi sitting and waiting for it to be served to us, even though we weren’t eating anything. this happened more than once. We were really looking forward to trying this restaurant out, and unfortunately it was a disappointing meal.
KM J.
Rating des Ortes: 1 Toronto, Canada
Had an urgent craving for maki and it was the nearest sushi restaurant. Ordered spicy scallop and kamikaze rolls. Was disappointed in every way: taste, presentation, and service. Very dry and bland rice. Salty and lukewarm miso soup. Not so fresh ingredients. Would I go back? No.
Yutong L.
Rating des Ortes: 3 Toronto, Canada
I give 3 stars because some are good, and some are not. Sushi is definitely their signature food, so it’s obviously good, don’t have any complaints about that. But their lunch combo! Ordered their teriyaki chicken lunch combo once, it comes with sushi, miso soup, salad, shrimp tempura and …(is there more? Can’t reminder) When I opened my lunch box, I was expecting teriyaki chicken, like the ones selling everywhere else, but it turned out to be grilled + unsalted chicken meat. I found two small containers, one is tempura sauce and the other was diluted teriyaki sauce(I’m assuming, because it doesn’t taste like any teriyaki sauce I’ve had before). So I ended up adding some salt to the grilled chicken, and ate like that. Btw I had to peel off the really thick tempura crispy coating, ’cause it’s soaked(but can’t blame them since it’s in the lunch box so it’s expected to be soaked…) Well overall, I’d still buy its sushi, and sushi only… Plus the service was good/okay.