The Hudson Bay Company

Not my first choice for clothing but still great to buy the odd sweater or Ralph Lauren item. T
Definately where I shop for shoes when they have their sales. You can find some really great name brands for under $ 60.

By far the worst customer service I have ever encountered at any department store. Unless I was ready to make a large purchase at that particular cashier, I was apparently unwanted. Thankfully the gents at Holt were eager to help and were handsomely rewarded with a generous sale. This store needs to clean house and re-​staff with members who want to help all customers if they actually want to bring their over all sale figures out of the red.

Just returned a pair of sunglasses I bought last week. The sales associate there, Kelli, was the most unpleasant and rude. She made me very uncomfortable while returning the product I bought. She was complaining to her co-​worker saying «I don’t even know what to do». This is because I purchased the item in cash and she had to move me to another register since she had not enough cash in her till. Then she proceed the return with silence and handed me a pen and a receipt without saying anything. I signed the paper and said thank you. She didn’t say anything let along looked up to acknowledge. She was so rude and disrespectful. I have bought and returned merchandise at the bay before but had no experience like this before. I cannot believe the way she was acting and the way she was treating me. Ruined my whole day.

Hands down my favourite Bay in the city. It’s a one stop shopping spot for me. They have everything you could ever want. The selection is amazing, the service has always been good. Nothing bad to say! Defiantly worth going to!

I truly hate shopping here. Service is atrocious. There are always so many staff members walking around aimlessly and gossiping, yet, no one seems to be doing anything productive. When you ask for assistance, they will take eons to bring you the product you need or not bring it at all. They also aren’t well informed about what stock they have or the features of their stock. Ringing through takes forever. Even the layout of the store is not pleasing. Over all, I avoid this location like the plague.

This location has the best variety and selections of products. Seven floors
of retail bliss. The best part about the Bay is that you really can get designer clothing for cheaper. This location has little pockets I the store for a specific designers — BCBG, Kate Spade, Ralph Lauren, and more.
Another great feature is the cosmetics floor. I use the Dior Black Mascara and they always have it, best part is the are also up to date with all the lines of cosmetics. You will find other notable brands — Chanel, Lancôme, Urban Decay, MAC and more.
Be prepared to there for hours and walk out with at least a few pieces =)

Wow, fast forward a few years and these people have really upped their game. No doubt in some part due to competitors coming soon to Canada in the same segment.
Fabulous and fashionable selection of dresses and shoes now. Got amazing customer service from Margaret on the dress floor and Calvin on the shoe floor.
One star off for a sulky lady called Maggie, who did not apply my coupon saying it wasn’t applicable due to another store promotion, and yet when I went to the shoe floor they applied it with the same promotion. I mean $ 20 isn’t going to change my life but it’s the principle of it.
See, one bad person and I have to rant so much, but really overall everyone else was good and the merchandise was fabulous. If they want to compete, the Maggies will have to go. No US company will ever decline applying their own coupon.

This place is undergoing major renovations, but you can see parts of the completed project all around the store, and I have to say it looks beautiful for the flagship Hudson Bay branch.
There are large signs at each store entrance and at the escalators on where each department is. It should be noted at the moment that not all escalators are working, but there are signs by the malfunctioning escalators clearly indicating where alternate escalators are. Even better, you can always seem to find employees who will give you a helping hand on finding items that you need or giving you directions on finding the nearest escalator or elevator.
I have also noticed ever since Sears closed that there have been a huge increase in fashion variety, especially in the men’s section. There’s even 3 floors of ladies fashion in here now. Perhaps Sears closing showed the light to Hudson’s Bay being a more attractive department store?

Horrible customer service! It’s ridiculous to believe that the largest department store in all of Canada cannot get their customer service right! I don’t usually like to write critical reviews, but SEVERAL bad experiences shopping there have compelled me to write this one. Here are the things that I found from my shopping experiences there:
1. Above the first floor of the store, it was VERY difficult to find any sales rep around to help me. Once, I went to an upper floor to shop. There was only one sales rep at the cash, and she was preoccupied with chatting with another customer for about 20 minutes! And so, I looked for another person to help me, but the only other person around that I could find refused to help me, as she said that she doesn’t work at that department (she also didn’t even offer to help me find another sales rep)!
2. For the shoes section, the warehouse that stores all of the shoes seems to be far away from the actual sale section. And so, sales reps have to call someone to bring the shoes back for customers. The sales rep that was helping me accidentally ordered the wrong size from the warehouse, so I had to wait even longer for the right size shoes to be brought to me.
3. The sales reps seem poorly trained. The sales rep that helped me in the shoes section accidentally misplaced the shoe box that contained the shoes that I tried on. Then, when I went to pay for my shoes. She couldn’t find the box! Apparently, another sales rep must have returned the box back to the warehouse.
It’s such a SHAME that the Bay cannot provide some decent customer service, as I actually like the products that they sell. It’s no wonder that Sears, Target, and lots of other department stores in Canada had to declare bankruptcy or shut down. The retail market in Canada does not understand what good customer service means!

The Bay is gigantic and you can get some pretty sweet deals during their Bay Days.
I’m a big fan of the convenience of the location (connected to the Eaton Centre). It’s directly above the Queen subway station and can be accessed via the PATH.
The store is currently going through some major renovations so it might be confusing navigating the place.
Tip for men: new men’s section is on the 5^th floor. My favourite is TopMan.

This particular department store will always have a special place in my heart.
This building at the corner of Yonge and Queen is also attached to the Thompson Tower at Queen and Bay. This store way back in the day used to be «Simpsons». My father worked for this company and this location for many years before moving on to other ventures. It was always a special time when my mother would take us downtown to visit dad who worked at a variety of departments.
Today this store has both changed and hasn’t changed. The inside changes all the time because displays change, product lines change, department layouts change and it is forever changing but also it is forever staying the same. The Hudson’s Bay aka «The Bay» is known for being around in the 1600’s. That’s a long time trapping furs to what they are today.
This location is pretty much the Toronto flagship store in the heart of the city. During Christmas time they have wonderful window displays mostly on the Queen side of the store.
Many stores have come and gone during the existence of the Hudson’s Bay and HBC still lives on.
This is and always will (should) be one of the landmarks in downtown Toronto.
As far as department stores go I’m not sure of how relevant they are these days with the trends of buying go more online and specialty stores but to a certain level this store will always be special to me at least on a nostalgic sense.

I just had a similar experience to another review on this page. I ordered something via the online site, confirmed the address (an address in Toronto) before submitting my order. The confirmation email had a completely different address which omitted the street address and the apartment number. I contacted them within seconds — it had been 5 minutes total from my order. I was told my order was already sent to the shipping department and there was nothing they could do. They said if it couldn’t be delivered it would just be returned and I’d be issued a refund. So basically I have to wait for the package to go out, get lost, be undeliverable, then returned before I’ll get my money back for their mistake.
I’m disgusted. What awful customer service.

The few times that I’ve been in TO I always stopped by the bay more specially for their extensive Barbie department as they have most or the latest in collectors Barbie’s. My sister collects Barbie’s, therefore, I am always looking here to check out what they have beyond the holiday Barbie. Customer service is hit and miss depending on who you get, however, for the most part has been good. The rest of the Bay is similar in prices and concept as most around Canada.

This location is the best as they mix high brow with low brow all under one roof. The makeup/​perfume floor is massive so whatever brand you are looking for you will find it here. Everything from Theory, MK, Guess and more
I like going to The Bay when I want to get something from BCBG for example but it is sold out at the BCBG store — you can get lucky and find it here — sometimes on sale!
The only problem is that the layout is a bit confusing — you are running around all over the place, floor to floor looking for what you need. It can be exhausting, but obviously their marketing strategy to get you to spend more while you run around the store

I am writing a review for the food restaurant area section. I decided to venture out on Boxing Day and by the time I arrived at The Bay, it was past 1pm. The restaurant has different food stations (soup & sandwich, pasta & pizza, burgers & sandwiches, and a hot meal entrée).
I was looking for a soup and bread meal but when I saw the turkey dinners they were serving, I changed my mind!
Since I didn’t have turkey dinner on either Thanksgiving or Christmas Day, I decided to have it on Boxing Day. Their roasted veggies, generous portion of mashed potato, juicy, tender turkey and spiced gravy were delectable!
If I worked closer, I would go there daily for lunch! They know how to cook.
In fact, while I was waiting for my dish, another customer approached the station to congratulate the chef on the beef bourguignon! Take note shopping Unilocalers!
In terms of clothing, accessories, shoes, lingerie, house furnishings, it’s an expensive store where you may occasionally find deals.

Came here to examine the Black Friday sales for menswear. I was in a bit of a hurry, so didn’t have a lot of time to try things on. I almost got a marked down zip up sweater from Black Browne but after trying it on, decided it was a bit too much Grandpa Shick.
Also looked at the Drake General Store and the chocolate shop. The chocolate shop was the best part. I know Hudson Bay is trying to go upmarket, with its Burberry and Coach shops, but still seems to be trying to find a happy mix between Target and Holt Renfrew.

The Hudson Bay Company. North America’s oldest commercial corporation. They started in pelt trading almost 350 years ago and they’re still going strong.
I got my ears pierced at ten at The Bay in Halifax, NS after months of begging and pleading. My dad went on to brush out the tiny gold hoop when helping me untangle my hair, which was entirely devastating both physically and emotionally, but this is a tale for another time.
My point is, is that The Bay is a big part of Canada’s history, and I bet it’s part of your personal history, too.
Flash to 2014, and I would like to say two words ten times over:
Top Shop
Top Shop
Top Shop
Top Shop
Top Shop
Top Shop
Top Shop
Top Shop
Top Shop
Top Shop
I am currently away on a quick work jaunt, and I just looked down at my suitcase full of my dressier clothes, and they’re all from Top Shop, and they’re all really pretty.
One day my future children will mock my clothes in the year 2014 when they see a picture of me in all my glory, and they’ll ask what I was thinking and where I bought *that* outfit, and the answer will be fun to say: Same place you bought what you’re wearing… The Bay.

I like this place. It’s more my scene then the local mall across the way. They have many designers here. I was entranced when I saw they had a whole Kensie section. That brand is so hard to find in manhattan now.
The prices were good, but I price compare with online competitors, so online won with the clothing.
It didn’t win with the perfume area & here’s why:
I went into the mall not trying to buy anything. Then I saw one of my favourite perfume counters. I can’t say which one. You’ll see why…
Anyway, amazing perfume counter. I went just wanting to smell the perfume. I hate that I have expensive taste sometimes…
The lady at the counter started talking to me. And wow did she talk. She talked a GOOD game that she was able to back the hell up…
This woman gave me such a ridiculously, amazing deal that I couldn’t refuse it. And I checked it with my usual deal perfume sites. And mind you, I bargain shop like a m*************.
Yes, she did well. She did unbelievably, crazy well.
I ended up getting $ 100’s of dollars of perfume for ½ the price. And she did it legally. Yep. Winning in Toronto. Who knew?!
Sold & sold.
That’s how winners do it.

This is the best Bay location in the city, but the reasons I like it have nothing to do with shopping. It’s generally quiet above the ground floor, which makes for low-​key window shopping and strolling around aimlessly. The layout and displays here are beautiful, albeit not quite on par with Holt Renfrew. The ground floor should be avoided unless you don’t mind aggressive cosmetics salespeople — most are nice but it’s impossible to just look around without having some promo pitched at you.
Overall I don’t really know how they stay in business since the product quality/​selection seems quite average compared to the prices. Your best bet is to come on a Friday or weekend during sales events. I suspect much of their business relies on office workers shopping during lunch — the PATH connection is a lifesaver during winter months.
The gift registry process is a little bit terrible, but maybe they’ve improved since I had that experience a few years ago. The trouble is that most of the items I selected were discontinued or unavailable within 1 month, so I ended up with quite a few gift cards.

I stand corrected. There is a Top Shop inside Nordstrom in Union Square. Dangerously awesome…
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Topshop, Topshop, Topshop!!!
Can you tell how excited I was to hit up Topshop inside Hudson’s Bay?!? Why we don’t yet have one in San Francisco is baffling. Though it’s a double-​edged sword; as I fear if we did, many of us would go broke!
Shopping in another country is always fun since the prices often mean nothing. Buy what you like and deal with the consequences when you get home. It’s not like I went wild and purchased a whole new wardrobe, just a few cutesy spring pieces and new sunglasses that I hope will last longer than my last American Apparel debacle.
Hudson’s Bay is fancy! Way better than any US department store. Reminded me of Selfridge’s, minus the bouffant hairdos and air of pretense. I especially liked the woman behind one of the cosmetics counters who provided directions to Top Shop, she was especially chic with her French «Canadienne» accent.
Consider this review an official petition to bring Top Shop to SF…