The Mad One Barbershop Downtown

I needed a hair cut before the holidays and called them ahead of time and was told to just walk in on the 24^th. Went for a haircut, signed in with my name on a list and was told it was a 10 minute wait.
Waited over an hour while barbers took customers that arrived after me.
I saw everyone packing up and found out they were closing and didn’t end up getting my cut.
I didn’t even get an apology, just a bunch blank stares while they kept packing up.
Never going back here again.
I don’t recommend this place to anyone.
They have no idea what service is.

Sometimes even after you read the reviews on Unilocal you still go into a place thinking your experience will be different. That somehow everyone else was just there on a one off day and it can’t possibly be like they say it is in real life.
In this case you would be wrong. Everyone else hit it spot on.
The good: the cuts are very good. I got cut with Theo and he definitely gave one of the best fades I’ve gotten at a barbershop. Also have an extremely reasonable price of $ 20 for the cut. This is the reason behind the two stars.
The bad: absolutely zero customer service. You have guys that are just chilling there on the couch for hours waiting for a harcut. WTF? You pretty much have to have no sense of time when you go there. In fact, when I walked in, I saw a kid sitting patiently in the chair while two of the staff were standing around in a corner looking at their phone. I figured one of them was just looking after the kid and he was just sitting around waiting for them to get off work. My jaw dropped when about 30 minutes later, one of the barbers puts his phone away and walks up to the kid and begins to cut his hair. I couldn’t believe they were just standing there while the kid was waiting in the chair.
I really really really wanna come back here but I’m not too sure I ever will. I wish they took appointments.

Great cuts, non existent service. You walk in, put your name on a piece of paper, and wait. Nobody manages the list. No way of knowing how long the wait is so you can manage your time. Put my name down once, waited an hour, only to be turned away as shop was closing. Put my name down another time, waited an hour, barber decided to go on lunch without saying a thing to those waiting on his list. Would’ve recommended this place to my friends and family for the barbering skills and price — but they sure struggle when it comes to respecting your time.

Brought my son here for a line up, fade and cool design. Came out with a very happy little boy! Very professional and very accommodating to kids! Definitely recommend this place! — Cut by the Mad One himself