The UPS Store

WOW! It’s worth the drive to ANYWHERE else to get done what you would do in this location.
I am guessing they want to go out of business and this is why they treat their customers the way they do.
Horrible

I come to this location often for binding services and the staff is always helpful & friendly. They might seem a bit short staffed at times, but other than having to wait for them to finish with other customers when it’s busy, I find their service good.

I had to pick up a package at this location after UPS tried delivering it to my house when I wasn’t home. I checked the hours and showed up a few minutes before they opened, on the off chance they’d be there early. I waited another 15 minutes after they were supposed to have opened, and then gave up, as there was no sign of them and I was going to be late for work.
I went back again the next day, and the man at the counter was very slow to acknowledge my presence, and then quite rude/​dismissive once he (finally) started helping me. There were no other customers in the store, and he’d been in the middle of a task that he could easily have paused and returned to after handing me my package.

I really didn’t think it was possible to provide worse service than Canada Post at Shoppers Drug Mart on Queen at Carlaw but it has happened. Very typical Canadian, we pay the most in the world for postal service and get the worse service possible. UPS has found a way to make it even worse. UPS has got to be the worse life experience one can have. Clearly they don’t care, look at the review score, no one has given them anything above one. Take my advice, if you order anything online and they use UPS, cancel the order. What ever pleasure you get from good deal you find on line will be diminished with the delivery experience through UPS.
Ups should merge with Fed-​X, the new name could be Fed-​Ups.

I stopped in here on Saturday, with one of their delivery tickets. The man behind the counter didn’t even bother to scan it, and then told me that UPS had already picked up the package — return to sender. Lucky for me, I’ve been talking to UPS at length about some packages. Long story short, they had the package there, the man was just too lazy to check. I was with my hubby at the time, and even he seemed exasperated by the experience. I’m ready to stop taking packages from UPS altogether. I typically try to avoid the pain and suffering associated by coming to this location by asking them to redeliver. Incidently, my local UPS delivery guy is somewhat allergic to actually buzzing people whom he has deliveries for, noted by the plethora of UPS delivery notifications scattered throughout the building. Needless to say this is totally brutal.

I went into the Danforth UPS location for the first and last time today. I was there to print two documents from a flash drive. When I walked in, I noticed that the copiers in this location do not have a USB input (and are clearly marked as not being self service anyway). I approached the counter and saw three employees (an older man in a UPS shirt who looked like the manager, another man, and a woman) sitting at computers. The woman asked if she could help me and I explained what I needed. She took my flash drive, plugged it into the computer, and printed the two items as instructed. She then got up and grabbed the copies from the copier and went to the cash register without saying anything. After a moment she noticed that I wasn’t standing in front of her, and she asked if I had my flash drive. I said no, because I assumed I wasn’t supposed to touch the computer. She came over, pulled the flash drive out of the machine without closing my documents or properly ejecting the drive, and handed it to me.
By this point, the man in the UPS shirt was standing directly between me and the front counter, so I had to walk around him to get to the cash register. The other man was standing behind the counter next to the woman. He took my papers and another few random sheets that were on the counter and put them on a shelf below the counter. I told him those were actually mine, and he either didn’t hear me or wasn’t paying attention because I had to say it several times. He eventually gave them back, but did not apologize or acknowledge the inconvenience in any way.
After getting back my printed items, I handed the woman 50 cents, as my 4 black and white prints came to 45 cents. The man who I assume was the manager then went over to the register, punched something in, and told me I owed an extra dollar for using the computer. I explained to him that I hadn’t used the computer and he said there is a fee for the computer time used when printing from a flash drive. I told him I thought this was ridiculous because at most places I would have been able to just stick my flash drive right into the copier and avoid the computer use entirely. I also pointed out that I was never told there was a fee for this, and that it is unreasonable to charge a dollar for less than a minute of computer use anyway. He told me that the company charges him to have the computer so he is going to charge me for using it. I again protested the charge, and he refused to waive the fee.
I know it’s only a dollar, but it was a bullshit charge so it made me irritated. I told him that I would pay the money but that I would never be back in his store again, and he looked at me with a completely blank face like he didn’t care. I am not sure whether to assume that UPS is doing so well that they don’t care about losing a customer, or if the store is so strapped for cash that they actually have to resort to badgering customers into ridiculous hidden fees just to stay in business. In any case, this man was extraordinarily rude, and the whole experience gave me a very bad impression of The UPS Store’s customer service. I paid the extra dollar, left the store immediately, and will be taking my future printing and shipping business elsewhere.

I had to print/​copy some handouts for a project, all my other options were exhausted so I came here.
When I asked how to go about this the clerk directed me to the computer saying «yeah, 10c a sheet just print however many from the computer»
so I did.
Upon paying for this service however I was surprised with a nasty $ 3 computer «rental» fee, which I was not told about and was not written anywhere. It took me literally 10 seconds to print the 25 sheets of paper, and they stick me with a bullshit «rental» fee?
How else was I supposed to print my paper? did they expect me to bring in my own computer and hook it up to their printer?
What a scam.