The Works Gourmet Burger Bistro The Beach

All the times I have gone, the quality of the burgers were always good. They were big and juicy and have so many assortments of burgers that you come back to try them all. But for 15 dollars plus for just the burger and side is way too expensive. I would rather go to hero burger where I can get a drink, and a side for a cheaper price.

We went in to try it, friends had said good things about it, so we had high hopes.
Service was great, really nice girl, but the place was empty at dinner time on a weekend.
The food was ok, the bun and burger were quite good, but the toppings were very meager, for the prices they are charging, the toppings should be very impressive (considering right across the street, burgers and fries are $ 5.95, and the place was packed)
Plus, when the food came, I tried putting salt and pepper, (they have very cute shakers that look like light bulbs) but the salt and the pepper shaker didn’t work, I am guessing condensation got into the shakers, it happens, but it tells me the staff doesn’t check them enough.
We shouldn’t have been seated here unless everything at the table was checked.
I checked my phone and found a wifi signal, at the tables have advertisements for apps that they have, but when I asked for the wifi password, I was informed the signal is only for office use.
Our bill for 2 burgers, 2 drinks, and an app, was over $ 50.00
We could have had a real meal for that much, not just burgers.
A few little points, but points nonetheless, we wont be back, and if this place remains this emprty, they wont last for long.

We initially had low hopes for this place because it is part of a chain but we were pleasantly surprised! The menu is massive (tons of different suggested topping combos) and can feel overwhelming but it’s fun to discuss the options with your table mates. The burgers were juicy and thick and buns were soft and flavorful. Lots of healthy choices for sides and the servers are very knowledgeable about the menu. Mushrooms and onions are very tasty toppings and they don’t scrimp on the toppings.

I know it’s a chain, and I will lose major hipster points for giving them four stars, but seriously, this place is sick.
My bff lives in the beaches so we hit this place on the reg. What really brought them up a notch for me was my experience after the Canada Day fireworks. They were slammed, obviously, even so, our server was exceptionally friendly and enthusiastic. She made us feel like we were the only table she was serving and even remembered our water glasses (I know it should be a given, but seriously, when d’you ever get water the first time you ask for it?).
Plus, honestly, their Gourmet Veg patty is the best chain vegetarian patty in the city.
CAUTION: when they say «spicy sauces», do not make the mistake of thinking that their burgers are spicy by Canadian standards. They are spicy by Jamaican standards. My lips were literally burning after one bite of the R.O.F sandwich.
Only complaint would be the beer. We ordered beers on tap and though they were ice cold, they didn’t taste fresh in the least. The taste of the Barking Squirrel and Sam Adams had obviously changed by being in the barrel for far too long.
Even so, our server was amazeballs. The food didn’t take too long to get to the table (even with the crowds). And they do everything possible to correct mistakes as expediently and graciously as possible.
For a chain, it’s darn good.

I don’t recommend it! I went twice — once during opening week and once recently. During opening week, the service was slow. When I came back again, the service was terrible. What I thought were opening week hiccoughs turned out to be severe customer service deficiencies.
Specifically, there were many errors made in the food at my table, and also the tables around me. The wait staff took no accountability for the errors — no apologies. You could tell they didn’t care at all if you enjoyed your meal. A severe lack of engagement.
I understood why when I met the manager. Clearly, this place is not going to last unless they make some changes.

The place recently opened so we decided to give it a try. It was a chain and I heard about it and saw they had a promotion for $ 5 burgers. I had the special (The Grid) and my wife got the «Love your Guts» Veggie burger. We were both grossed out. My burger was just plain beef with a pile of bacon. My napkin was drenched in oil. I had to eat fries to absorb the oil. My wife on the other hand hated the taste of her burger and ate half of a $ 14 burger. My burger was only $ 5 and I felt ripped off. Sorry but I should have gone to burger priest, hero or five guys. Save your money, if you want the McGurgles go to McDonalds.