Tim Hortons

I stop here on my way to catch a my bus stop down to New York, I had about an hour to kill, this was about 11pm. So it was kind of dead, few employees but service didn’t lack.

I’ve been back to this location a few times after boycotting it for almost a year. Not much has changed, its still a busy location with mediocre staff. But, this location gets my food order correct almost all of the time, so that’s a plus in their favor.
But a negative for them is the super rude woman who makes the breakfast sandwiches/​bagels/​etc. She’s always fed up, behaves as if customers are stupid because they don’t hear her call out their order the first time, and generally unpleasant. This morning, I got my tea and went to the end to wait for my sandwich and as she’s handing me my sandwich, she’s calling across the restaurant to another staff worker about how no one listens, no one listens…
You want to chat at work, have at it. But that’s just plain rude to be doing that while you’re supposed to be interacting with a customer and to yell it across the restaurant… this woman has some major attitude and its one of the reasons I’m probably going to boycott this restaurant again. It’s fine for a Timmies, good selection on food and decent service but a lot of the staff are jaded and rude and I can’t be bothered.

This is a review for the Cold Stone part of this Tim Hortons/​Cold Stone store.
Went in here to pick up a birthday ice cream cake and was met with terrible customer service. The cake was a 6-​slice round small cake, but when I went to pay, the person was charging me for a large rectangle cake at $ 54.99. When I said the price on the sign said it was «$ 24.99» the person told me that it was a large cake. He was a Supervisor. He was argumentative and was telling me it was marked incorrectly. When I asked to see a manager, an assistant manger came out and she offered even worse customer service. She then changed the price to $ 33.99, but when I showed her the sign that marked it at $ 24.99, she said she couldn’t change it.
I mean, I was in there to get a birthday cake, not to have an argument or get overcharged. It was a nightmare. I’m all about customer service, and this location just lost my business. If you like getting over charged and cheated, go here.

If you didn’t like having to go into the mall or one of the buildings in the area to get your Timmie’s fix, there’s now one out on Yonge street in this area.
It’s new and nice and the staff don’t seem to be jaded yet. I came late in the afternoon so it wasn’t busy and got my tea in short order.
There’s lots of signs outside announcing they’re open in case you can’t spot them right beside the theatre.