Toronto Don Valley Hotel and Suites

This hotel was ok, but frankly, left a lot to be desired. The staff were very nice, and while I didn’t try the restaurant, it looked nice too. However, as soon as I got to my floor, i noticed trash on the floors in hallways, like housekeeping spilled some and didn’t clean it up. I caught that twice during my stay. The safety latch on my door was broken. As was the ice machine. The gym is next to the pool, and is open air, which means it stinks of chlorine. I knew staying in there with that strong of a smell was going to trigger a migraine, so I didn’t get to use the gym at all. Lastly, room service uses a cell phone and disconnects easily– it shouldn’t be THAT difficult for me to place an order, but it was. Once it arrived, the food was good, but it was a real pain to get to that point. I don’t see myself staying here again– the changes needed are all minor and can really improve the hotel.

I don’t know why this hotel has so many bad reviews. I stayed here for three nights, and didn’t have a single issue at all.
Now in all fairness, I didn’t try out the restaurant or the bar, but customer service at the front desk was spot on. The housekeeping staff was friendly and did a very professional job during my stay.
The indoor pool is heated, there’s a steam room in the men’s and women’s locker rooms, and the fitness center has Dumbbells (2.5lb-50lb pairs), treadmills, and various other cardio and weight machines.
The location is about 10 miles from downtown Toronto, so about a 20 minute drive. I would definitely stay here again.

I had to cancel my reservation before even going there. The hotel looked nice in the pictures and was near the place I was going to visit. But there was a small issue during my online reservation which lead to me being charged $ 20 more than what I had thought I was being charged (I thought I’d be paying $ 128 including taxes and fees but ended up $ 148). Anyway it wasn’t a big deal, I wanted to see if there was anything the hotel would do regarding the $ 20, if not I would have paid it. I emailed them. When I didn’t hear back I called them. I spoke to the front desk person, who was nice and after speaking to the reservations manager said there is absolutely nothing they can do. Which I found pretty odd since they could definitely do something if they wanted to. I wanted to speak to the reservations manager, who said it was it was my fault during the reservation and I was going to be charged $ 166 instead of the $ 146 on my confirmation page. Which was even more. So I sent her screenshots of my confirmations and she said ‘she’ll honor the rate’. When I said since your system made an issue today, it perhaps made an issue when I was booking it the first time. At this point she laughed at me and in spoke in a very sarcastic and rude tone. I cancelled my reservation right away. I travel to Toronto every couple of weeks and try out new hotels. This is one I will definitely never be staying in.

People are terribly rude and unwilling to help. Management is all over the place, and the Internet sucked. We stayed for three days and we had wifi just one day.

The worst hotel I have ever stayed at in my life. Great location, but extremely incompetent and unprofessional staff. First, it took them over 40 mins to find our reservation. Then the next morning, housekeeping ignored our «Do Not Disturb» door tag and knocked and tried to come into our room. When I asked if they saw the tag and knew what that meant, they just said «oh sorry». I guess they are just illiterate.
The next morning someone asked if our stay was ok. I said no, and the person said they would at least try to get our parking fee waived. Well guess what, a manager comes over and just says «sorry but I cannot waive your parking fee». No problem, see ya again never.

Worst hotel I have stayed. Expensive rates, and price not include parking, no breakfast, and wifi can’t connect at all. I tried to ask front of desk how to fix it but they said because a lot of people use that, and let me keep trying.
Fuck off.

We had multiple guests staying here as part of an event we were planning at the nearby Ontario Science Centre. We also ran 2 training courses at the hotel and the whole experience was extremely disappointing.
We arranged a group rate and it took 5 or 6 calls to the hotel to get it sorted out after our guests who were flying in from Europe and the US called and were told there was no such group rate. Between being bounced to the front desk, the central registration number (which is in the US somewhere) and back to group registrations, we finally sorted it out by visiting the hotel in person and waited until it was fixed.
We rated the effectiveness of this hotel by the number of apologies per minute we received from the director of sales and multiple managers. From problems with checking in to rooms («our systems aren’t talking to each other correctly right now…») that weren’t clean (some had dirty toilets, 1 member of our group had to move rooms because there was a strange ‘squishy watery feeling’ under his bathtub and the fact that his neighbour was smoking in the room)
The day of our 2 training sessions, both which had explicit setup instructions written in the contract, were not setup correctly leaving the poor staff scrambling to completely toss the room. The room was extremely cold so they brought a space heater… which was too loud to be used in the room… and then a couple of hours later the heat in the room was unbearable for the attendees.
Perhaps worst of all was how the event manager onsite threw her own staff under the bus by not taking responsibility for how bad the organization of this place was. We saw staff members being berated in the lobby by a manager and a general attitude of blaming the staff for horrible management.
We will not bring our event back here next year and I will not stay in this hotel again.

When we arrived we found that the woman who had booked my reservation over the phone had failed to book me for three nights, only booking me for one. She had also failed to put my Living Social discount codes into the system. It was cleared up and fixed quickly by the nice man at the front desk. Our room was very nice, we had a balcony with a sliding glass door as well. However we never went to use it until our last night, when we realized that the door was stuck! Oh well, being our last night at the hotel and all it really wasn’t a problem.
The bathroom floors are HEATED. But there’s no ventilation fan.
Location wise it’s about a ten minute drive from downtown Toronto.
We went to the bar our last night which was very classy and the bartenders were very friendly.
Overall a very nice stay. I will probably stay downtown the next time I’m in Toronto but I am very pleased with our stay here.

I would give this hotel 2.5 stars if I could. I really went back and forth all weekend from wanting to write a scathing review to saying well maybe it’s not too bad. In the end, I realized there were more things that I liked about this place than didn’t. I swear, I’ve never been somewhere that not only do people have a clue, but actually act mad or put out that you ask them.
**PHONE CALL FOR RESERVATION: I should have known what we were getting into from this call– I was transferred 3 times before I got someone willing to make a reservation! And each person acted more than annoyed despite my simple greeting of «Hello, I’d like to make a reservation…»
**CHECK IN: We arrived at 2:30pm…waited in a very long line to finally be told that our room wasn’t ready yet as they gave rooms away to the people who checked in early. Really? So while we’re here on time for check in, we have to be inconvenienced? I was told that it would be another hour before we had a room ready. The woman asked us «well, do you have someplace to be? I mean, do you know anyone else with a room here, you can use their room to get ready?» NOOOO! We don’ know anyone else here, nor should we have to crash in someone else’s room. My friend finally went back in after waiting for about 20 minutes and spoke to another woman a the front desk. She said they had a room ready that was «like yours but only one king bed instead of two double» NOTHING LIKE what we reserved but at this point we were running out of time to get ready for an event we were going to. We decided to take it. I thought this was appalling that they would just give rooms out to those checking in early, until I realized the people checking in probably have no idea that on the website it says there is a $ 50 early check in fee! The girl at desk tried to get me to pay for parking and after I told her I already paid at meter, she just rolled her eyes. Nice. By the time we came back from our concert, it was midnight and I wasn’t counting on anything being done about the shower. The lady at the front desk told us maintenance doesn’t come in til 7am.
**OUR DELUXE ROOM (THAT WE PAID EXTRA FOR): I will say that when walking into our room on the third floor, I noted that it seemed recently renovated and the décor was new and fresh. If you’re into modern décor– you’ll approve. Nice large, comfy king sized bed, flat screen TV, desk and chair and we also had a balcony. I went out to get some fresh air and was immersed in a thick cloud of weed presumably coming from one of the other balconies. I went into the bathroom and realized we had bigger problems than that. Our shower was completely broken. Not even kidding, the faucet was coming out of the wall and if you pulled up on the thing to start shower water just spurted out all over the bathroom! I used the trickle of water to clean up as best I could, as we were now running very late for our event and would have to deal with this later. There was also a kool aid stain on the carpet but I was way more worried not being able to shower for the weekend. Other than the walls being paper thin and having to listen to the couple next door going at it til 5 am, the bed was comfortable and I got a good 3 hours sleep. I got up and got on a mission to make this day better than what we just had.
I went to the front desk, ready to really give someone a piece of mind. No sleep, no shower… I mean really, those are the only 2 things you really count on in a hotel. Luckily, I spoke to the first person who was helpful this whole trip. His name is Narciso and I believe he is the reception manager. I explained the problem with our shower and Narciso immediately searched for a new room for us. He said that it was all ready, one floor up and we could move there whenever we wanted. He apologized profusely and seemed genuinely concerned. We also found out that there were some new hires there this weekend, so maybe that was why so many glitches? Anywho, our new room was great, shower worked perfectly, so I was more than happy.
**POOL AREA: It was a gorgeous 75 degree day so we sat by the outdoor pool to catch some rays. The area was very clean, as was the pool. They had 80’s music pumping through the speakers al weekend. (Did they know I was coming, or what ?)
**ETC: Basically, don’t ask anyone at the front desk about anything– they don’t know and will act annoyed with you that you don’t know, being from out of town and all. Parking is $ 13.50 a night, not $ 12 advertised on their website. If you can’t get what you need, ask to speak to manager as most people at front desk are either new or giving out wrong information. There was a Keurig in room. Movies (not porn) cost $ 15.99.
Would I stay here again? Maybe, maybe not. Like I said, I found a lot I did like about the hotel and now after driving around the area, we know where shopping and restaurants are. Just beware!

Our room is modest and bathroom needs upgrades to tub surround but all in all reasonable prices and very clean!
I had a wag jag which included 2 passes to the zoo which is only 15 min drive
It was a great experience for a short vacation! Now heading off to the Avenue Rd diner in yorkville recommended by 2 lovely sisters we met at The Keg last night!

Staff: I thought the staff and the people that worked there to be friendly and quite nice.
Hotel: The hotel lobby was very new and pretty. Felt very clean and modern.
Room: The room on the other hand was not as nice. There was cracking paint, and looks like the hotel had not yet gotten to update the rooms. There were hardly any outlets as well.
Restaurant: Again, service is nice, but the food was mediocre. Partially tasted frozen and phoned in. Was not worth the price to eat there. But again, waitstaff was very nice.
Price: I got a good deal through an app especially when looking at the prices of surrounding hotels. I only stayed one evening, but I don’t know if I would stay a week.

This hotel is a dump. Staff service are slow, lazy and rude. Would never go back.
The hallways smell of excrement, sweat and vomit. The hotel is a throw back to the 80s in all the wrong ways. Very difficult to get around if you are wheelchair bound, only 1 ramp and steps everywhere.

My home away from home!!! :)

we upgraded to a newly renovated room for our 2 nights (extra 30 $ a night) The renovated rooms only means you get a kurig coffee maker, a different colour theme, new carpet and shower… not a big deal. our door did’nt even really close unless you really pushed on it.
We spent our first day relaxing and not doing much… we went swimming… but this time it was dofferent… there was tons of rust seeping down from the skylight. I understand it’s winter and there’s condensation but there was ALOT. It wasclear this had been occuring for some time. The pool was kinda scuzzy… like nobody ever cleaned the tiles around the inner edge and all the scum had affixed to the tile… certainley not like it was on our first visit… and it wasn’t even as busy as our first visit.
The evening was a never ending lullaby of the screen door above our room opening and closing all night and people spitting off the balcony… gross
As with most hotels there was a hanger for room service breakfast so I filled it out and left it on our door and went to bed… IMAGINE MY SURPRISE when breakfast didn’t show up… well you see… nobody bothered to collect the card off our door… then I was blamed by the bitchy woman for not putting it out in time when I had put it outside at 10pm… it says to place it there before 2 am… So needless to say I had to give my order to this total bitch in room service who told me to just give her the order as she was very busy. I ordered eggs benedict which was great… and for the boy, croissant french toast… which never arrived… what came instead was 3 tiny croissants that my son would;nt eat. I called downstairs and explained to a very nice man what happened and it all got fixed and my son’s food arrived in about 10 – 15 mins… and he did enjoy it.
We spent the day at the science center… while leaving our room it smelled grossly of cigarettes. My son has asthma and I am allergic to smoke so this is a reason I only stay in non smoking hotels… I mentioned it to the woman at front desk and her reply was «that’s odd they have a balcony, I’ll have someone go spray it» yeah cause that solves the problem…
it all just kept going wrong… We did have an awesome fellow at front desk that saved me when the vending machine would not give my son his chocolate bar… he brought us 2 and our twonnie we lost… sadly this was a highlight of our stay.
Upon returning from the science center exhausted I got to walk with my son down the endless hallway thru the cigarette smoke filled hallway that now also smelled like pot… when I arrived in our room I called down to front desk… nobody did anything to help… again she informed me she would spray the hall… which most adults know does nothing as far as second hand smoke goes… my husband was so pissed he told me to phone the cops about the pot… but since I was spending the nights alone with my son I didn’t want to start an issue. But at this point I was getting pissed. The fellow who handles their twitter account who had actually addressed the issues we had sent up some fruit and candy for me and my son… which was nice but I would have been happier not popping benadryl into me and my son because of smoke allergies (it wasn’t slightly stinky… it was the entire length of the hall and especially in front of a select few rooms)
dinner again was great!!! it always is
After more swimming and my son falling asleep, my husband passed by for a bite to eat on his way to work. I ordered him the burger and cheesecake… It arrived… wrong. the Burger was fine but the cheese cake was apple pie… the man who brought our food let me know that it was wrong and he would be back with the cheese cake. I wish he’d left the pie… cuz the cake tasted like the cardboard it was packaged in… it was sooooooo bad… but at this point having 2 of 2 failed room service deliveries I just wanted to go to bed and go home the next day!
Between the smoke, and the staff not doing anything but spraying the hall (which if they did you sure couldn’t tell) the 2 out of 2 room service fails, the pool, and the view it was a really really sad stay compared to our first stay. You see, I like to find a place and stay there… almost exclusively. I’m fiercely loyal and spread the word of good places. I told everyone I adored this place… but after our recent stay… well I’ll kee

Yours truly travels quite a bit for a living. I migrate back up north for Christmas & summer to spend time with my family who live nearby. Very disappointed with the service. If you expect friendly staff and an at home feel, avoid this hotel like the plague.

This hotel is a very mediocre hotel. It’s fair old, and definitely needs a makeover. Well actually what has been made over could have easily been renovated by me, and I’m no pro! Well tonight I had to eat, and unfortunately I have no car or no easy way of getting around. For a November night it is quite cold, so I really didn’t feel like walking very far. Basically I have two options. 1) Tim Hortons or 2) to eat the hotel Bar/​Bistro. I choose the hotel, and every bite I took I was regretting my decision. The bar itself is fine, I had a Canadian dark beer and it was fine, actually I had a couple because it was pretty good. The food, my question to myself was… are you going to ask the bartender if its fresh. Basically, that’s a dumb question because it is for sure not. The hotel is dead, nobody is at the bar, the food won’t be fresh. I ordered chicken wings and sweet potato fries. If I had one thought for each of those dishes this is what it would be:
Wings — are these pigeon wings! They’re friggin tiny!
Fries — oh boy either these were cooked and frozen and recooked, or they were made fresh and not cooked long enough. Logically, some of them are still frozen.
I don’t really know this area so unfortunately I can’t tell you where to stay, but if you do stay here make sure you have a car so you can get some decent food for dinner.
The breakfast is decent, not real complaints there. Continental with meat and hashbrowns — who’s gonna be that picky about breakfast!

The hotel was nice. The pools were spectacular., nice and warm. The hot-​tub needed some help, it wasn’t working properly, but it was relaxing. The staff was helpful and friendly. The hotel was clean. There’s a breakfast place right across the road.

I would never stay here again! This place needs a facelift! But then again, lipstick on a pig is still a pig.