Word of Mouth Upscale

We purchased acrylic salad forks here and were told by the owner that we had made an excellent choice because of the high quality products that the company made.
The very first time we used them (to gather some light, fluffy cole slaw), they broke in half. We took them back the next week and the owner totally refused to give us an exchange or credit. He accused us of breaking the forks intentionally and trying to cheat him.
We had had enough by that time and left never to return.
Imagine losing a customer and risking a bad reputation for the sake of a cheap $ 15 tool.

Breathless over the bad treatment I received in this local kitchenware store. I’ve been a customer for 17 years, and went in today to return a cutting board that had both warped and split apart. Not only did Didier accuse me of not having bought it at his shop, but he also claimed he didn’t sell this brand and particular item. (Hard to believe given the pile of similar cutting boards on sale near the cash.)
Probably should have brought my receipt the first time, but figured as a longstanding customer it’d be no problem. My mistake. So I went home dug up my receipt and returned. Only to be told ‘No return, no refund. Sue me.‘
Avoid the overpriced «Word of Mouth» Upscale Kitchen shop on Spadina Road in Forest Hill Village.